Server - job 1 of 2

The Server at Bass Pro Shops in Destin, Florida, is responsible for providing excellent service to guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience. This includes greeting guests, learning the menu, utilizing suggestive selling techniques, monitoring guest needs, and maintaining the cleanliness of the dining area.

While the Server position at Bass Pro Shops prefers candidates with a high school diploma or GED, the most important qualifications include a passion for customer service, the willingness to learn, and the ability to work well in a team environment. Previous experience in a similar role is a plus but not essential.

Yes! The Server position at Bass Pro Shops offers part-time opportunities, allowing you to balance work with other commitments. As a part-time employee, you'll still enjoy great benefits, including discounts and various retirement savings options.

Absolutely! Bass Pro Shops provides complete training for Servers to ensure they understand service standards and menu offerings. New team members will complete training requirements and learn everything necessary to meet guest expectations effectively.

Key skills for a Server at Bass Pro Shops include excellent communication abilities, a solid understanding of customer service, strong teamwork and flexibility, and the capability to memorize menu items. These skills are vital for providing the outstanding service that the company is known for.

Excellent customer service as a Server involves being attentive, friendly, and responsive to guest needs. It means anticipating what guests may need before they ask, ensuring they feel valued and welcomed, and addressing any complaints or concerns promptly while maintaining a positive attitude.

Handling difficult customers requires patience and tact. It's essential to listen actively to their concerns, empathize with their feelings, and try to resolve the issue calmly. Offering solutions, such as replacing a meal or providing a discount, can often turn an unhappy guest into a satisfied one.

To memorize menu items, I like to break down the menu into sections, focusing on one section at a time. Repetition is key, so I practice reciting the items aloud, and I also learn about the ingredients and preparation methods to make it easier to remember details.

During busy shifts, prioritizing tasks involves focusing on immediate guest needs first, such as taking new orders and delivering food promptly. I also prioritize maintaining cleanliness in my station to create an inviting atmosphere and ensure that I can serve efficiently.

Certainly! A great example of suggestive selling is when a guest orders a burger; I might recommend pairing it with a side of our house-made fries and mention a drink special that complements their meal. This approach not only enhances their dining experience but also boosts overall sales.

If a mistake is made with a guest's order, it’s crucial to take responsibility and apologize sincerely. I would swiftly rectify the situation, either by replacing the incorrect item or offering a complimentary solution, while ensuring the guest feels cared for during the process.

Maintaining a positive attitude during a rush involves staying focused on the guests and the task at hand. I remind myself of the enjoyment of working in a team and serving our customers, taking short breaks to breathe and reset when needed.

I want to work as a Server at Bass Pro Shops because I admire the company’s commitment to customer service and creating memorable experiences. I am excited about the opportunity to work in a dynamic environment where I can grow my skills and contribute to a team passionate about hospitality.

If I notice a coworker struggling, I would try to offer assistance wherever possible, whether that's helping with their tables or taking on some of their tasks. Teamwork is essential in a busy restaurant, and supporting each other can create a smoother service experience for everyone.

To ensure guests are satisfied, I constantly check in on their needs throughout their meal, being attentive without being intrusive. I strive to create good rapport with the guests, take feedback positively, and quickly follow up on any requests they may have.