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Seed Service Advisor

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At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Seed Service Advisor

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role are to:

Responsible for the Product Supply relationship with Retail, Seedsman & Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way;
Analyze account history & build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account & Bayer business targets;
Influence account behavior in support of Sales & Operational business plans including influence to take in non-optimal scenarios, adopting new processes, tools and systems;
Implement continuous improvements in operational efficiency and customer experience;
Provide value added services that enhance the customer experience & induce loyalty;
Utilize basic agronomic knowledge to support product upsell or Substitutions;
Accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;
Understand, advise & support accounts on product updates, marketing & operational programs;
Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs;
Understand the Region’s supply needs & position partnering cross functionally to optimize orders and product deliveries to meet marketing timing needs & Bayer business targets;
Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
Manage research, resolution, documentation and communication for complaints & errors;
Collaborate with Customer Operations for resolution of transactional requests;
Responsible for identifying & delivering cross functional solutions to achieve Operational Excellence for Brand Family & Regions while aligning with other Regions for a consistent brand experience;
Drive innovative approaches to gain efficiency, reduce resolution rates and elevate the customer experience.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required:

Bachelor's Degree
Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision;
Works well in a team environment to achieve common goals;
Excellent customer service & influencing skills with very strong written and verbal communication skills;
High agility in a fast paced environment will ability to effectively work in a matrix environment;
Problem solving and decision making ability based on data and analytical prowess;
Key Competencies such as customer focus, collaboration, negotiation, relationship and conflict management.

Preferred:

5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields.
BA/BS preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Management, or other business-related discipline.

This job will be available for application until April 17, 2025.


YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. To all recruitment agencies: Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location:	United States : Missouri : Creve Coeur
Division:	Crop Science
Reference Code:	842613



Contact Us

Email:	hrop_usa@bayer.com

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Average salary estimate

$70000 / YEARLY (est.)

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$60000K

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What You Should Know About Seed Service Advisor, Bayer

At Bayer, we're on a mission to make a real impact with our initiative 'Health for all, Hunger for none,' and as a Seed Service Advisor in Creve Coeur, Missouri, you have an incredible opportunity to be part of this vision. This role is all about fostering relationships with Retail, Seedsman, and Grower customers to ensure they are well-supported and engaged with our products and services. You will dive into analyzing account history and develop annual operational plans that benefit both the accounts and Bayer’s business objectives. Collaboration is key; you will work closely with sales teams and cross-functional partners to drive operational excellence and deliver exceptional customer service. Your efforts will directly influence customer behavior and loyalty as you provide value-added services and innovative solutions. From managing order supplies to resolving customer complaints and feedback, your expertise in agronomy will come in handy to enhance the overall customer experience. With a focus on problem-solving and continuous improvement, you will help shape the future of our operations. If you’re self-motivated, enjoy working in a fast-paced and dynamic environment, and are passionate about making a positive impact, the Seed Service Advisor position at Bayer is the perfect fit for you. Come join our diverse team, and together, let’s redefine what’s possible in agricultural science and customer service.

Frequently Asked Questions (FAQs) for Seed Service Advisor Role at Bayer

What are the responsibilities of a Seed Service Advisor at Bayer?

As a Seed Service Advisor at Bayer, you're responsible for managing the Product Supply relationship with Retail, Seedsman, and Grower customers. This includes analyzing account history, executing operational plans, and providing value-added services that enhance customer loyalty. You'll also implement continuous improvements and collaborate with various functions to ensure operational excellence.