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Lead Processing Agent (Data Entry) - Remote

Better Health is seeking a highly motivated and detailed oriented Lead Processing Agent to join our growing team. This role will play a pivotal role in receiving and processing priority referrals we receive from healthcare provider offices. The Lead Processing Agent will report to the Provider Success Lead and is a critical position to drive speed and service within our white-glove Provider Success team, who works directly with health systems and provider offices to manage referrals. The preferred applicant for this role will have experience in managing medical records, data entry, and have worked in a fast-paced environment.

The pay range for this role will be between $17-$18 an hour depending on candidate experience and qualifications.

Who is Better Health?

Better Health is a new type of medical provider, helping people with chronic conditions live and age at home. How?  By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution.  We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home. 

Responsibilities:

This position is on a dynamic, fast-paced team within a startup, and as a result, additional duties may be assigned. 

  • Manage inbound referrals. This is the role’s primary responsibility, and involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.

  • Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review

  • Answer calls. Each member of the team answers inbound patient and provider phone calls, which require empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support. 

  • Have excellent communication and task management skills. We operate quickly and this role requires someone who can quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls. 

Qualifications

  • Prior experience working in a medical office or a healthcare startup.

  • Prior experience in insurance verification preferred

  • Prior experience in medical record management or collection preferred 

  • Excellent communication skills (email, Slack, phone)

  • Proficient in Google Suite (Gmail, Google Sheets)

  • Teamwork/collaborative attitude is a must

Compensation and Benefits

  • $17 - $18 per hour

  • Fully remote work

  • PTO and health, vision, and dental insurance

  • Talented and fun coworkers who are passionate about improving our healthcare system

  • The opportunity to be part of a mission-driven company and make a difference in patients’ lives

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Average salary estimate

$36320 / YEARLY (est.)
min
max
$35200K
$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lead Processing Agent (Data Entry) - Remote, Better Health

Better Health is on the lookout for a highly motivated Lead Processing Agent to join our dynamic and growing team in the heart of virtual healthcare. As a Lead Processing Agent, you will have the critical job of receiving and processing priority referrals from healthcare provider offices. Reporting to our Provider Success Lead, your role is significant in driving efficiency and top-notch service within our white-glove Provider Success team that works closely with health systems and provider offices. If you have a background in managing medical records, data entry, and thriving in fast-paced environments, this position is perfect for you. Your daily tasks will involve handling inbound referrals by promptly entering them into our systems to ensure quick processing for our team members. Each call you handle will require a touch of empathy, reflecting our commitment to supporting patients with chronic conditions as they rely on us for assistance. Here at Better Health, we empower individuals to live and age comfortably at home, and as a Lead Processing Agent, you play an integral role in making that possible. With an hourly pay range of $17-$18 based on experience and qualifications, you’ll enjoy benefits such as remote work, PTO, insurance packages, and a collaborative work culture that is focused on improving the healthcare system together. Join us and help shape the future of healthcare with Better Health!

Frequently Asked Questions (FAQs) for Lead Processing Agent (Data Entry) - Remote Role at Better Health
What are the main responsibilities of a Lead Processing Agent at Better Health?

As a Lead Processing Agent at Better Health, your primary responsibilities include managing inbound referrals, which entails receiving faxes, emails, and web portal submissions, and entering them promptly into our systems for team review. You will also conduct medical record reviews, handle patient and provider phone calls, and demonstrate excellent communication and task management skills in a fast-paced environment. This role is critical to the effectiveness of our Provider Success team.

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What qualifications are needed to become a Lead Processing Agent at Better Health?

To qualify for the Lead Processing Agent position at Better Health, candidates should have prior experience working in a medical office or healthcare startup, with preference given to those with insurance verification and medical record management experience. Strong communication skills across various platforms, proficiency in Google Suite, and an attitude geared toward teamwork and collaboration are also vital.

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Is the Lead Processing Agent role at Better Health fully remote?

Yes, the Lead Processing Agent position at Better Health is fully remote, allowing you to work from the comfort of your own home. This flexibility is part of our commitment to employee well-being and productivity, making it a great opportunity for those looking for work-life balance while contributing to our mission-driven organization.

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How much does a Lead Processing Agent make at Better Health?

The pay range for a Lead Processing Agent at Better Health is between $17-$18 per hour, depending on your experience and qualifications. We believe in rewarding our team members competitively, recognizing the hard work and dedication they contribute to driving our mission forward.

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What benefits can I expect as a Lead Processing Agent at Better Health?

As a Lead Processing Agent at Better Health, you can look forward to a range of benefits, including fully remote work, paid time off (PTO), and comprehensive health, vision, and dental insurance. Moreover, you'll be part of a supportive and passionate team dedicated to making healthcare better for everyone.

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Common Interview Questions for Lead Processing Agent (Data Entry) - Remote
Can you describe your experience with data entry and referral management?

When answering this question, highlight specific experiences where you successfully managed data entry tasks, emphasizing accuracy and efficiency. Include examples of referral management in previous roles and how those experiences relate to the Lead Processing Agent position at Better Health.

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How do you handle difficult conversations with patients or providers?

In your response, demonstrate your communication skills and empathy. Share a scenario where you effectively addressed a challenging situation while maintaining professionalism and care. This illustrates your ability to connect with patients and providers, which is essential for the Lead Processing Agent role.

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What tools or software are you proficient in that will assist you in this job?

Discuss your familiarity with various tools, particularly Google Suite, as well as any other relevant software used in healthcare settings. Explain how these tools assist you in managing your tasks efficiently, which aligns with the responsibilities of a Lead Processing Agent at Better Health.

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How do you prioritize your tasks in a fast-paced environment?

Share your strategies for time management and task prioritization. Include specific methods you use to ensure that critical tasks, like entering referrals and responding to calls, are completed in a timely manner, demonstrating your preparedness for the fast-paced nature of the job at Better Health.

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What inspired you to apply for the Lead Processing Agent position at Better Health?

Articulate your passion for improving healthcare and how Better Health's mission resonates with you. Discuss any specific motivations or experiences that drew you to this position that reflect your dedication to the role and the organization.

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Describe a time you improved a process in your previous job.

Provide a clear example of a process you enhanced, focusing on the impact your improvement had on efficiency or outcomes. This showcases your proactive nature, which aligns well with the entrepreneurial spirit at Better Health.

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How do you ensure accuracy in your data entry?

Discuss your approach to detail-oriented tasks and data verification methods. Mention specific strategies you use to minimize errors in data entry, showcasing your commitment to accuracy, crucial for a Lead Processing Agent.

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How would you manage stress in a busy work environment?

Your answer should reflect self-awareness and effective stress management techniques. Explain how you stay organized under pressure and your coping mechanisms, which are important for maintaining productivity in a fast-paced setting.

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What role do you think teamwork plays in the success of a remote team?

In your response, highlight the significance of collaboration and communication in achieving shared goals, especially in a remote context. Emphasize how you contribute to team dynamics and support your colleagues as a Lead Processing Agent at Better Health.

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Why is empathy important in healthcare, especially for a Lead Processing Agent?

Discuss how empathy directly impacts patient interactions and provider relationships. Provide examples that illustrate your understanding of empathy's importance in fostering trust and providing exceptional service as a Lead Processing Agent at Better Health.

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Better Health has a simple mission We strive to digitize and modernize the antiquated medical supplies industry. More than 80 million Americans use medical supplies in their homes on a regular basis. But getting access to these products can be ch...

16 jobs
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BENEFITS & PERKS
Dental Insurance
Vision Insurance
Paid Holidays
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TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 16, 2025

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