Better Health is seeking a highly motivated and detailed oriented Lead Processing Agent to join our growing team. This role will play a pivotal role in receiving and processing priority referrals we receive from healthcare provider offices. The Lead Processing Agent will report to the Provider Success Lead and is a critical position to drive speed and service within our white-glove Provider Success team, who works directly with health systems and provider offices to manage referrals. The preferred applicant for this role will have experience in managing medical records, data entry, and have worked in a fast-paced environment.
The pay range for this role will be between $17-$18 an hour depending on candidate experience and qualifications.
Who is Better Health?
Better Health is a new type of medical provider, helping people with chronic conditions live and age at home. How? By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution. We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home.
Responsibilities:
This position is on a dynamic, fast-paced team within a startup, and as a result, additional duties may be assigned.
Manage inbound referrals. This is the role’s primary responsibility, and involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.
Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review
Complete insurance verification tickets. This role includes verification of insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls.
Answer calls. Each member of the team answers inbound patient and provider phone calls, which require empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support.
Have excellent communication and task management skills. We operate quickly and this role requires someone who can quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls.
Qualifications
Prior experience working in a medical office or a healthcare startup.
Prior experience in insurance verification preferred
Prior experience in medical record management or collection preferred
Excellent communication skills (email, Slack, phone)
Proficient in Google Suite (Gmail, Google Sheets)
Teamwork/collaborative attitude is a must
Compensation and Benefits
$17 - $18 per hour
Fully remote work
PTO and health, vision, and dental insurance
Talented and fun coworkers who are passionate about improving our healthcare system
The opportunity to be part of a mission-driven company and make a difference in patients’ lives
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Better Health is on the lookout for a passionate and detail-oriented Lead Processing Agent to join our innovative remote team. If you thrive in a fast-paced environment and love making an impact, this could be the perfect fit! As our Lead Processing Agent, you'll be the crucial link between healthcare providers and our exceptional Provider Success team, ensuring that priority referrals are processed swiftly and efficiently. Your days will be filled with managing inbound referrals from various sources, performing meticulous data entry on vital patient information, and verifying insurance details to support those in need. We pride ourselves on our white-glove service, so excellent communication and coordination skills are essential as you'll be engaging with patients and providers with care and empathy. At Better Health, we’re not just a healthcare provider; we’re transforming lives by empowering individuals with chronic conditions to live independently at home. Working with us means you're joining a mission-driven team that values support and education while delivering top-notch care solutions. With a competitive hourly rate between $17-$18 based on your experience and fully remote work flexibility, you’ll enjoy not just a job but a rewarding career pathway. Moreover, you'll find yourself surrounded by inspiring colleagues dedicated to reshaping healthcare for the better. If you’re ready to make a difference with Better Health, don’t wait—apply today!
Better Health has a simple mission We strive to digitize and modernize the antiquated medical supplies industry. More than 80 million Americans use medical supplies in their homes on a regular basis. But getting access to these products can be ch...
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