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Lead Processing Agent (Data Entry) - Remote

Better Health is seeking a highly motivated and detailed oriented Lead Processing Agent to join our growing team. This role will play a pivotal role in receiving and processing priority referrals we receive from healthcare provider offices. The Lead Processing Agent will report to the Provider Success Lead and is a critical position to drive speed and service within our white-glove Provider Success team, who works directly with health systems and provider offices to manage referrals. The preferred applicant for this role will have experience in managing medical records, data entry, and have worked in a fast-paced environment.

The pay range for this role will be between $17-$18 an hour depending on candidate experience and qualifications.

Who is Better Health?

Better Health is a new type of medical provider, helping people with chronic conditions live and age at home. How?  By bundling peer support, education, and home delivery of medical supplies in an end-to-end digital care solution.  We help our members discover and purchase the best medical equipment and supplies to address their underlying chronic conditions and receive the education and support they need to thrive at home. 

Responsibilities:

This position is on a dynamic, fast-paced team within a startup, and as a result, additional duties may be assigned. 

  • Manage inbound referrals. This is the role’s primary responsibility, and involves receiving faxes and referrals via email and web portals, and promptly entering referrals into our systems for team members to review and act upon.

  • Key activities include error-free data entry (demographics, insurance, condition information), prompt notification to Provider Success Coordinators upon receiving referrals, and medical record review

  • Complete insurance verification tickets. This role includes verification of insurance benefits and coverage for durable medical equipment (DME) via web portals and phone calls.

  • Answer calls. Each member of the team answers inbound patient and provider phone calls, which require empathy, compassion, and genuine care for our patients, who have chronic conditions and are turning to us for support. 

  • Have excellent communication and task management skills. We operate quickly and this role requires someone who can quickly, kindly, and professionally communicate with patients, providers, and internal colleagues via instant messaging, email, and phone calls. 

Qualifications

  • Prior experience working in a medical office or a healthcare startup.

  • Prior experience in insurance verification preferred

  • Prior experience in medical record management or collection preferred 

  • Excellent communication skills (email, Slack, phone)

  • Proficient in Google Suite (Gmail, Google Sheets)

  • Teamwork/collaborative attitude is a must

Compensation and Benefits

  • $17 - $18 per hour

  • Fully remote work

  • PTO and health, vision, and dental insurance

  • Talented and fun coworkers who are passionate about improving our healthcare system

  • The opportunity to be part of a mission-driven company and make a difference in patients’ lives

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CEO of Better Health
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Average salary estimate

$36440 / YEARLY (est.)
min
max
$35440K
$37440K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Lead Processing Agent (Data Entry) - Remote, Better Health

Better Health is on the lookout for a passionate and detail-oriented Lead Processing Agent to join our innovative remote team. If you thrive in a fast-paced environment and love making an impact, this could be the perfect fit! As our Lead Processing Agent, you'll be the crucial link between healthcare providers and our exceptional Provider Success team, ensuring that priority referrals are processed swiftly and efficiently. Your days will be filled with managing inbound referrals from various sources, performing meticulous data entry on vital patient information, and verifying insurance details to support those in need. We pride ourselves on our white-glove service, so excellent communication and coordination skills are essential as you'll be engaging with patients and providers with care and empathy. At Better Health, we’re not just a healthcare provider; we’re transforming lives by empowering individuals with chronic conditions to live independently at home. Working with us means you're joining a mission-driven team that values support and education while delivering top-notch care solutions. With a competitive hourly rate between $17-$18 based on your experience and fully remote work flexibility, you’ll enjoy not just a job but a rewarding career pathway. Moreover, you'll find yourself surrounded by inspiring colleagues dedicated to reshaping healthcare for the better. If you’re ready to make a difference with Better Health, don’t wait—apply today!

Frequently Asked Questions (FAQs) for Lead Processing Agent (Data Entry) - Remote Role at Better Health
What are the key responsibilities of the Lead Processing Agent at Better Health?

The Lead Processing Agent at Better Health plays a critical role in managing incoming referrals from healthcare providers. Key responsibilities include accurately processing these referrals, performing data entry without errors, completing insurance verification tickets, and ensuring timely communication with the Provider Success Coordinators and patients. With these duties, the Lead Processing Agent significantly contributes to the efficiency and effectiveness of our healthcare support services.

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What qualifications are necessary for a Lead Processing Agent role at Better Health?

To qualify for the Lead Processing Agent position at Better Health, candidates should have prior experience working in a medical office or healthcare startup, ideally with a background in insurance verification and medical record management. Strong communication skills across various channels and proficiency in Google Suite are essential. Additionally, a collaborative attitude and attention to detail are crucial for success in this fast-paced environment.

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What is the work environment like for a Lead Processing Agent at Better Health?

As a Lead Processing Agent at Better Health, you will experience a dynamic, fully remote work environment that fosters teamwork and support. Being part of a growing startup means that adaptability and a proactive approach are necessary. The team collaborates closely to manage referrals and resolve issues promptly, with a shared mission to enhance the healthcare experience for our patients dealing with chronic conditions.

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What opportunities for growth are available for a Lead Processing Agent at Better Health?

Better Health values employee development and offers numerous avenues for growth for Lead Processing Agents. As you gain experience and demonstrate your capabilities, there may be opportunities to take on additional responsibilities, advance within the Provider Success team, or explore various roles within the company. Being in a startup also means you can directly influence processes and contribute to shaping the organization’s future.

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What is the compensation range for the Lead Processing Agent position at Better Health?

The compensation for the Lead Processing Agent role at Better Health ranges from $17 to $18 per hour, determined based on the candidate's experience and qualifications. Aside from competitive pay, the role offers benefits such as paid time off (PTO), health, vision, and dental insurance, creating a holistic package that supports employee well-being.

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Common Interview Questions for Lead Processing Agent (Data Entry) - Remote
Can you describe your experience with medical records management as a Lead Processing Agent?

When answering this question, emphasize your previous roles handling medical records, the specific tasks you performed, and any systems you used. Highlight how your attention to detail contributed to error-free data entry and the importance of maintaining confidentiality while managing sensitive patient information.

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How do you prioritize and manage tasks in a fast-paced environment like Better Health?

Discuss your time management and organizational skills. Offer an example of how you have effectively prioritized tasks in previous positions, mentioning tools you use, like to-do lists or digital tools. Emphasize your ability to stay calm under pressure and meet deadlines while maintaining high-quality standards.

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What strategies do you use to ensure accurate data entry as a Lead Processing Agent?

Share methods that have worked for you, like double-checking information before submission, implementing consistent formatting, or using checklists. It's also beneficial to mention your experience with software or tools that assist with data accuracy, showcasing your proactive approach to minimizing errors.

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How would you handle a difficult interaction with a patient or provider over the phone?

Illustrate your problem-solving and communication skills by describing a specific situation. Highlight how you remain calm, empathetic, and listen carefully to understand their concerns. Then, explain how you worked towards a positive resolution, showcasing your dedication to providing excellent support.

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What experience do you have with insurance verification processes?

In your response, outline your familiarity with verifying insurance benefits and coverage for durable medical equipment. Mention any relevant systems you've worked with or methods you follow to ensure accuracy and efficiency in the verification process, emphasizing how this contributes to effective patient care.

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Why do you want to work as a Lead Processing Agent for Better Health?

Convey your alignment with Better Health’s mission to improve healthcare for individuals with chronic conditions. Express your passion for supporting patients and providing quality service, as well as your enthusiasm for being part of an innovative team striving to make a difference in the healthcare landscape.

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How do you ensure effective communication with team members in a remote setup?

Highlight the tools and strategies you use to facilitate communication, such as regular check-ins, using collaboration platforms like Slack, and being proactive in sharing updates. Stress the importance of transparency and responsiveness in a remote work environment to maintain team cohesion.

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What role do you think empathy plays in the role of a Lead Processing Agent?

Empathy is vital in this role, as you’ll be dealing with patients facing health challenges. Discuss how understanding their feelings and needs can guide your interactions, help you provide better support, and foster a positive relationship with them and their providers.

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Can you share an example of how you effectively managed a high volume of referrals?

Provide a concrete example from your past work where you successfully managed a significant influx of referrals. Describe the strategies you implemented, how you maintained quality control during busy periods, and the outcomes of your efforts, demonstrating your capability in a challenging scenario.

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How do you keep yourself motivated in a remote working environment?

Discuss your self-motivation techniques, such as setting personal goals, creating a structured daily schedule, and maintaining a dedicated workspace. Emphasize your ability to stay focused and engaged with the task at hand and how you incorporate regular breaks and interactions with your team to keep the morale high.

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Better Health has a simple mission We strive to digitize and modernize the antiquated medical supplies industry. More than 80 million Americans use medical supplies in their homes on a regular basis. But getting access to these products can be ch...

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BENEFITS & PERKS
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Full-time, remote
DATE POSTED
March 16, 2025

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