Lead Processing Agent (Data Entry) - Remote

The Lead Processing Agent at Better Health plays a critical role in managing incoming referrals from healthcare providers. Key responsibilities include accurately processing these referrals, performing data entry without errors, completing insurance verification tickets, and ensuring timely communication with the Provider Success Coordinators and patients. With these duties, the Lead Processing Agent significantly contributes to the efficiency and effectiveness of our healthcare support services.

To qualify for the Lead Processing Agent position at Better Health, candidates should have prior experience working in a medical office or healthcare startup, ideally with a background in insurance verification and medical record management. Strong communication skills across various channels and proficiency in Google Suite are essential. Additionally, a collaborative attitude and attention to detail are crucial for success in this fast-paced environment.

As a Lead Processing Agent at Better Health, you will experience a dynamic, fully remote work environment that fosters teamwork and support. Being part of a growing startup means that adaptability and a proactive approach are necessary. The team collaborates closely to manage referrals and resolve issues promptly, with a shared mission to enhance the healthcare experience for our patients dealing with chronic conditions.

Better Health values employee development and offers numerous avenues for growth for Lead Processing Agents. As you gain experience and demonstrate your capabilities, there may be opportunities to take on additional responsibilities, advance within the Provider Success team, or explore various roles within the company. Being in a startup also means you can directly influence processes and contribute to shaping the organization’s future.

The compensation for the Lead Processing Agent role at Better Health ranges from $17 to $18 per hour, determined based on the candidate's experience and qualifications. Aside from competitive pay, the role offers benefits such as paid time off (PTO), health, vision, and dental insurance, creating a holistic package that supports employee well-being.

When answering this question, emphasize your previous roles handling medical records, the specific tasks you performed, and any systems you used. Highlight how your attention to detail contributed to error-free data entry and the importance of maintaining confidentiality while managing sensitive patient information.

Discuss your time management and organizational skills. Offer an example of how you have effectively prioritized tasks in previous positions, mentioning tools you use, like to-do lists or digital tools. Emphasize your ability to stay calm under pressure and meet deadlines while maintaining high-quality standards.

Share methods that have worked for you, like double-checking information before submission, implementing consistent formatting, or using checklists. It's also beneficial to mention your experience with software or tools that assist with data accuracy, showcasing your proactive approach to minimizing errors.

Illustrate your problem-solving and communication skills by describing a specific situation. Highlight how you remain calm, empathetic, and listen carefully to understand their concerns. Then, explain how you worked towards a positive resolution, showcasing your dedication to providing excellent support.

In your response, outline your familiarity with verifying insurance benefits and coverage for durable medical equipment. Mention any relevant systems you've worked with or methods you follow to ensure accuracy and efficiency in the verification process, emphasizing how this contributes to effective patient care.

Convey your alignment with Better Health’s mission to improve healthcare for individuals with chronic conditions. Express your passion for supporting patients and providing quality service, as well as your enthusiasm for being part of an innovative team striving to make a difference in the healthcare landscape.

Highlight the tools and strategies you use to facilitate communication, such as regular check-ins, using collaboration platforms like Slack, and being proactive in sharing updates. Stress the importance of transparency and responsiveness in a remote work environment to maintain team cohesion.

Empathy is vital in this role, as you’ll be dealing with patients facing health challenges. Discuss how understanding their feelings and needs can guide your interactions, help you provide better support, and foster a positive relationship with them and their providers.

Provide a concrete example from your past work where you successfully managed a significant influx of referrals. Describe the strategies you implemented, how you maintained quality control during busy periods, and the outcomes of your efforts, demonstrating your capability in a challenging scenario.

Discuss your self-motivation techniques, such as setting personal goals, creating a structured daily schedule, and maintaining a dedicated workspace. Emphasize your ability to stay focused and engaged with the task at hand and how you incorporate regular breaks and interactions with your team to keep the morale high.