Lead Processing Agent (Data Entry) - Remote

As a Lead Processing Agent at Better Health, your primary responsibilities include managing inbound referrals, which entails receiving faxes, emails, and web portal submissions, and entering them promptly into our systems for team review. You will also conduct medical record reviews, handle patient and provider phone calls, and demonstrate excellent communication and task management skills in a fast-paced environment. This role is critical to the effectiveness of our Provider Success team.

To qualify for the Lead Processing Agent position at Better Health, candidates should have prior experience working in a medical office or healthcare startup, with preference given to those with insurance verification and medical record management experience. Strong communication skills across various platforms, proficiency in Google Suite, and an attitude geared toward teamwork and collaboration are also vital.

Yes, the Lead Processing Agent position at Better Health is fully remote, allowing you to work from the comfort of your own home. This flexibility is part of our commitment to employee well-being and productivity, making it a great opportunity for those looking for work-life balance while contributing to our mission-driven organization.

The pay range for a Lead Processing Agent at Better Health is between $17-$18 per hour, depending on your experience and qualifications. We believe in rewarding our team members competitively, recognizing the hard work and dedication they contribute to driving our mission forward.

As a Lead Processing Agent at Better Health, you can look forward to a range of benefits, including fully remote work, paid time off (PTO), and comprehensive health, vision, and dental insurance. Moreover, you'll be part of a supportive and passionate team dedicated to making healthcare better for everyone.

When answering this question, highlight specific experiences where you successfully managed data entry tasks, emphasizing accuracy and efficiency. Include examples of referral management in previous roles and how those experiences relate to the Lead Processing Agent position at Better Health.

In your response, demonstrate your communication skills and empathy. Share a scenario where you effectively addressed a challenging situation while maintaining professionalism and care. This illustrates your ability to connect with patients and providers, which is essential for the Lead Processing Agent role.

Discuss your familiarity with various tools, particularly Google Suite, as well as any other relevant software used in healthcare settings. Explain how these tools assist you in managing your tasks efficiently, which aligns with the responsibilities of a Lead Processing Agent at Better Health.

Share your strategies for time management and task prioritization. Include specific methods you use to ensure that critical tasks, like entering referrals and responding to calls, are completed in a timely manner, demonstrating your preparedness for the fast-paced nature of the job at Better Health.

Articulate your passion for improving healthcare and how Better Health's mission resonates with you. Discuss any specific motivations or experiences that drew you to this position that reflect your dedication to the role and the organization.

Provide a clear example of a process you enhanced, focusing on the impact your improvement had on efficiency or outcomes. This showcases your proactive nature, which aligns well with the entrepreneurial spirit at Better Health.

Discuss your approach to detail-oriented tasks and data verification methods. Mention specific strategies you use to minimize errors in data entry, showcasing your commitment to accuracy, crucial for a Lead Processing Agent.

Your answer should reflect self-awareness and effective stress management techniques. Explain how you stay organized under pressure and your coping mechanisms, which are important for maintaining productivity in a fast-paced setting.

In your response, highlight the significance of collaboration and communication in achieving shared goals, especially in a remote context. Emphasize how you contribute to team dynamics and support your colleagues as a Lead Processing Agent at Better Health.

Discuss how empathy directly impacts patient interactions and provider relationships. Provide examples that illustrate your understanding of empathy's importance in fostering trust and providing exceptional service as a Lead Processing Agent at Better Health.