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Associate Technology Specialist

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"Join our dynamic team and be at the forefront of technology support at Brown-Forman. This role offers a unique opportunity to make a tangible impact by ensuring seamless IT operations and enhancing user experiences. If you are passionate about technology and enjoy helping others, this is the perfect position for you!" -Hiring Manager

Meaningful Work From Day One:
The Associate Technology Specialist will provide first-level technical support, customer service, and assistance. This role is primarily responsible for supporting the Brown-Forman Louisville campus "IT Hotspot" walk-up service desk, as well as managing the procurement, distribution, and asset management of mobility equipment and IT inventory.

What You Can Expect:
● Collaborates closely with Technology Specialists to escalate complex issues.
● Assists at the IT Hotspot in diagnosing, troubleshooting, and resolving IT-related problems.
● Provides individual or group training on Brown-Forman technology at the IT Hotspot.
● Orders mobility devices and addresses employee billing inquiries.
● Triages, supports, and troubleshoots all PC-related equipment, including desktops, laptops, peripherals, and printers.
● Triages, supports, and troubleshoots mobility devices, including iOS and Android smartphones, cell phones, and mobile broadband devices.
● Regularly contributes to the Service Desk knowledge base using designated tools.
● Supports and troubleshoots video conferencing systems and provides audio-visual support for meetings and internal events.
● Keeps skills updated on supported technologies and corporate business applications.
● Demonstrates the ability to self-sustain and enhance personal knowledge through classes, self-study, and on-the-job training.
● Follows departmental processes and policies, maintaining an acceptable level of performance as required by the departmental scorecard.
● Processes, records (in Asset Management and QuickBooks), and distributes incoming technology orders.
● Performs weekly inventory reconciliation.

What You Bring to the Table:
● Minimum of 1-3 years of computer support experience.
● Proficiency in Microsoft Office Suite.
● Experience with Apple technology (iPhone, iPad, and Mac) is required.
● Strong written and verbal communication skills.
● Excellent interpersonal skills, with the ability to handle challenging situations.
● Exceptional time management and organizational skills.
● Ability to multitask and prioritize effectively.
● Keen attention to detail, with a commitment to follow through and follow-up.
● Effective communication with both technical and non-technical audiences, including technology, business, management, and executive management.
● Self-starter with the ability to work independently and collaboratively in a team environment.
● No travel required.

What Makes You Unique:
● Bachelor's degree or equivalent work experience
● Familiarity with Google, Salesforce, Okta SSO
● Certifications: Could include, but are not limited to A+, Network+, MOS, MCP (with a focus on MS Windows), MCSE/MCSA, Cisco, and Apple Certified Mac Technician (ACMT). Specific certifications will be included in the job posting.

Who We Are:
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer:
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

Number of Openings Available:

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

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What You Should Know About Associate Technology Specialist, bf

Are you ready to dive into the world of technology support at Brown-Forman? As an Associate Technology Specialist at our Louisville headquarters, you'll be at the heart of IT operations, making a real difference in how our team interacts with technology. This role is all about ensuring our workplace runs smoothly and that our employees have the tech tools they need to thrive. You'll be the first point of contact for IT-related assistance, providing top-notch customer service at our on-site IT Hotspot. Your day will include diagnosing and troubleshooting a variety of hardware and software issues, from PCs to mobility devices. Plus, you'll get the chance to offer training sessions, update our knowledge base with your insights, and even manage the procurement of new technology. If you're someone who has a penchant for problem-solving and enjoys working with both cutting-edge tech and people, then this position may be the perfect fit for you! With opportunities for professional development and the chance to collaborate with a range of talents, your career at Brown-Forman will not only enhance your skills but will also provide a rewarding experience. Let’s make tech support engaging and impactful together!

Frequently Asked Questions (FAQs) for Associate Technology Specialist Role at bf

What are the main responsibilities of the Associate Technology Specialist at Brown-Forman?

The Associate Technology Specialist at Brown-Forman is primarily tasked with providing first-level technical support at the IT Hotspot, which includes troubleshooting and resolving a variety of IT-related issues. They are also responsible for managing technology orders, ensuring efficient asset management, and offering training to employees on the available technology. By collaborating with Technology Specialists, they can escalate complex problems effectively and continuously contribute to improving the Service Desk knowledge base.