IT Generalist - Lab Tech

As an IT Generalist – Lab Tech at Blink, your main responsibilities will include managing UX research lab technology, assisting staff and clients with troubleshooting via a ticket queue, overseeing hardware and software inventory, and contributing to continuous improvement in IT operations. You'll get hands-on experience with audio-visual equipment while ensuring that all technology needs are met to facilitate successful research studies.

To be considered for the IT Generalist – Lab Tech role at Blink, you should have at least 1 year of relevant experience in helpdesk or A/V tech support. A basic understanding of physical networking, along with familiarity with macOS and Windows operating systems, is essential. Knowledge of video streaming technologies and solid communication skills will also make you a standout candidate.

At Blink, the work environment is collaborative and supportive, focusing on inclusivity and professional growth. You will be part of a team that encourages creativity and innovation, where clear career paths are available for aspiring IT professionals. Additionally, you will have the opportunity to engage with various departments, making your work dynamic and rewarding.

To prepare for your interview for the IT Generalist – Lab Tech position at Blink, familiarize yourself with the company's culture and core values. Brush up on your knowledge of audio-visual technology, streaming capabilities, and ticket management systems. Be ready to discuss past experiences that showcase your problem-solving skills and ability to support a diverse range of technology users.

The expected salary range for the IT Generalist – Lab Tech at Blink is between $58,500 and $75,500 per year. Actual compensation may vary based on your experience and location. The company practices salary transparency, ensuring you're informed about the compensation for the role throughout the hiring process.

In responding to this question, highlight specific instances where you've successfully resolved issues on both operating systems. Talk about your familiarity with the interfaces and common troubleshooting techniques, and be sure to mention any relevant tools you've used for diagnostics.

Explain your strategy for evaluating urgency versus impact when prioritizing tickets. You might mention using a ticketing system and seeking immediate solutions for high-impact issues, while also balancing routine inquiries from users.

Share your knowledge of audio-visual systems, focusing on any hands-on experience you've had setting up or troubleshooting equipment. Discuss familiarity with IP-based video technologies and any related projects you've worked on that showcase your skills.

It's essential to display empathy and active listening skills when addressing this question. Discuss techniques you employ to remain calm, such as taking a step back, validating their feelings, and assuring them you will do your best to resolve their issues.

Choose a project that highlights your teamwork skills. Describe your role, the challenges faced, and how open communication contributed to the project's success. Emphasize the importance of contributing positively to a collaborative environment.

Discuss specific tools like Zoom, AnyDesk, or TeamViewer that you have utilized in providing remote support. Explain the processes you followed to guide users effectively through troubleshooting steps, pointing out any challenges you overcame.

Provide an instance where your initiative led to significant improvements. Share what prompted the change, the steps you took to implement it, and the resulting benefits for your team or organization.

Talk about the resources you use to keep informed, such as industry blogs, webinars, or networking with other professionals. Emphasize your commitment to continuous learning and adapting to the fast-paced tech landscape.

Explain your comprehension of local area networks (LAN) versus wide area networks (WAN), touching upon how you have worked with or managed these networks in previous roles. Be specific about any hands-on experience you may have had.

Describe your passion for technology and how it aligns with Blink’s mission and values. Mention specific elements of the job description that excite you, such as managing advanced lab technologies and supporting diverse users in a creative environment.