UX Researcher

As a UX Researcher at Blink, your main responsibilities will include conducting competitive analyses, setting up and executing usability tests, and synthesizing insights to inform design decisions. You'll collaborate closely with the UX design team to ensure that your research effectively informs user-centric design strategies for our high-profile clients.

To qualify for the UX Researcher position at Blink, candidates should have 2-4 years of professional experience in UX research, with strong skills in competitive analysis, usability testing, and user interviews. Proficiency in qualitative research methods and tools like FigJam or Miro is also important to effectively synthesize complex information and communicate insights.

At Blink, we measure the impact of UX research through tracking the effectiveness of research insights and their correlation with product design and business metrics. Research effectiveness is reported and evaluated to ensure it leads to actionable design decisions that enhance user experiences.

A UX Researcher at Blink typically employs a variety of UX research methods, focusing on qualitative approaches. Tools like Maze.com for usability testing, along with FigJam and Miro for synthesizing findings, are commonly used to gather and present user insights effectively.

The work environment at Blink is hybrid, allowing for a combination of in-office collaboration in Boston, MA, and remote work flexibility. You’ll be part of a collaborative team culture that fosters creativity and innovation while ensuring that user insights are pivotal to design solutions.

In answering this question, highlight specific projects where you've conducted usability tests. Explain the methods you used, the objectives of the tests, and the insights gained. Emphasize how your findings influenced design decisions and improved user experience.

To answer this question effectively, discuss your approach to evaluating user feedback based on relevance and impact. Explain how you balance qualitative insights with business goals to prioritize research findings that drive significant design decisions.

When answering this question, mention specific qualitative research methods you favor, such as interviews or focus groups, and explain why they are beneficial. Relate your preferences to your past experiences and the types of insights these methods have helped you gather.

Discuss how you communicate research findings to design teams, ensuring insights are actionable. Share examples of how you've collaborated on workshops or brainstorming sessions to align user needs with design strategies, fostering a shared understanding of user motivations.

Share a specific challenge you experienced, such as difficulties in recruiting participants or interpreting conflicting feedback. Highlight the strategies you implemented to overcome those challenges, demonstrating your problem-solving skills and adaptability in the research process.

Outline your strategies for staying informed about UX design trends, such as attending workshops, joining professional associations, or following key thought leaders in the field. Discuss how this knowledge influences your research and design recommendations.

Provide a detailed example of a project where your user research led to important design changes. Describe the research conducted, insights uncovered, and how those insights were transformed into design features that enhanced user experience.

Discuss the metrics you use to evaluate the impact of your research, such as user satisfaction, engagement rates, or conversion rates. Emphasize your focus on aligning these metrics with business objectives to demonstrate the effectiveness of your research.

Explain how empathy influences your approach to UX research. Share how understanding user emotions and contexts can lead to deeper insights and better design decisions. You can mention how you incorporate empathy into interview techniques or interactions with users.

Discuss your commitment to conducting unbiased research by outlining your methodologies and practices. Mention employing diverse participant groups, random sampling, and ensuring that your research questions do not lead the respondents to a particular answer.