Sales Representative: Repairs Division - job 2 of 3

As a Sales Representative in the Repairs Division at Bone Dry Roofing, your main responsibilities include running daily leads, conducting thorough inspections to identify customers' repair needs, providing on-the-spot estimates, and maintaining ongoing communication with both past and current clients. It's all about building rapport and ensuring the highest levels of customer satisfaction while representating Bone Dry Roofing with professionalism.

To qualify for the Sales Representative role with Bone Dry Roofing, you must have at least a High School Diploma or equivalent, a valid driver's license, and the ability to occasionally lift and carry up to 50 lbs. Additionally, being comfortable with daily travel and climbing ladders to assess roofs is important. Importantly, no prior industry experience is required as we provide comprehensive training for all new hires!

At Bone Dry Roofing, we believe in setting our Sales Representatives up for success through an extensive training program. As a new hire, you will be introduced to our Industry Leading Sales System, which includes hands-on training and access to all necessary tools and resources to help you effectively engage with customers and close sales.

Yes, Bone Dry Roofing offers a robust benefits package for all Sales Representatives. This includes competitive compensation with a base salary, commission, and bonuses, as well as medical, vision, and dental insurance. Additionally, we provide company-paid life insurance, short-term disability, a 401(k) retirement plan, and paid time off including vacation and holidays.

No, prior experience in the roofing industry is not necessary to apply for the Sales Representative position at Bone Dry Roofing. We are looking for motivated individuals who align with our values, and we offer extensive training to ensure you have all the skills needed to succeed in this role.

As a Sales Representative, prioritizing customer satisfaction is paramount. I ensure that I listen carefully to their needs and concerns, providing tailored solutions that genuinely address their repair needs while establishing trust and rapport. Regular follow-ups and clear communication throughout the process are key to maintaining customer satisfaction.

My greatest strength in sales is my ability to connect with clients and build relationships. Understanding their concerns and being approachable encourages open communication, which often leads to successful sales outcomes. My determination to provide exceptional customer service ensures that my clients feel valued every step of the way.

Absolutely! I once encountered a customer hesitant due to concerns about pricing. I took the time to listen to their concerns and provided a detailed breakdown of the value we offer, including quality materials and long-term warranties. By illustrating the cost benefits and offering a tailored financing option, I was able to convert their objection into a successful sale.

As a Sales Representative at Bone Dry Roofing, I plan to leverage the leads provided by the company while also proactively engaging with my network and utilizing community events to generate word-of-mouth referrals. Building strong relationships within the Lafayette community will also help create new opportunities.

I am eager to work for Bone Dry Roofing because of its strong reputation in the community and commitment to customer satisfaction. I appreciate the company’s dedication to providing thorough training and support for its employees, allowing me to grow and succeed as part of a respected team.

To ensure successful follow-ups, I utilize a systematic approach, where I set reminders for specific timelines post-interaction. I keep notes on each customer’s preferences and concerns, allowing me to personalize my follow-up correspondence. This method helps me stay organized and ensures that customers feel valued.

Team collaboration is essential in sales, and I have always embraced an open collaborative approach. I believe that sharing insights and strategies with my colleagues can enhance our overall effectiveness, especially in relaying information about customer needs and feedback to the production team.

During challenging sales periods, I focus on setting smaller, achievable goals and celebrating wins—no matter how minor. Staying positive and maintaining my enthusiasm helps me continue to push through obstacles while learning from each experience to improve my strategies.

I am familiar with several CRM tools, which have helped me keep track of customer interactions and sales pipeline status. These tools enable me to manage my leads effectively, schedule follow-ups, and analyze customer data which ultimately aids in developing a tailor-made approach for each client.

In handling a difficult customer situation, my approach is to stay calm and listen actively to their concerns without interruption. I empathize with their frustrations and offer potential solutions while ensuring I keep my rapport intact. Being solution-oriented and staying professional helps turn a negative experience into a positive one.