Sales Representative: Repairs Division - job 1 of 2

As a Sales Representative in the Repairs Division at Bone Dry Roofing, your primary responsibilities include representing the company with professionalism, running daily leads, performing inspections to assess roofing needs, providing estimates, and maintaining communication with both past and current customers. You'll also work closely with the production team to ensure project completion, all while keeping the highest degree of customer service at the forefront of your efforts.

To be considered for the Sales Representative role at Bone Dry Roofing, you’ll need a high school diploma or equivalent, a valid driver’s license, and the ability to occasionally lift and carry up to 50 lbs. Candidates must also be able to climb ladders for inspections and pass a background check. Importantly, military service is a plus, but prior industry experience is not required as we will provide training.

At Bone Dry Roofing, we focus on your success by offering industry-leading training to all our new Sales Representatives. This includes an introduction to our comprehensive sales system, which equips you with the necessary skills to perform inspections, provide estimates, and deliver excellent customer service. Our trainers are experienced professionals who will guide you every step of the way, ensuring you feel confident in your role.

Sales Representatives at Bone Dry Roofing enjoy a competitive compensation package that includes a salary range of $70k-$100k, based on experience. Additional benefits include medical, vision, and dental insurance, company-paid life insurance, short-term disability, a 401(k) plan with a company match, as well as paid time off, vacation, and holidays. Plus, you’ll receive a company truck and fuel for your sales appointments.

Bone Dry Roofing fosters a positive work culture by emphasizing respect, honesty, and integrity at every level. As a family-owned and operated business, we pride ourselves on building long-term relationships with our employees and customers alike. We continuously invest in our team's growth and success, providing a collaborative environment where everyone’s contribution is valued, thus ensuring our team feels like part of one big family.

When faced with an unhappy customer regarding their roofing estimate, it’s important to first listen to their concerns thoroughly. Acknowledge their feelings and then clarify any misunderstandings. Explain the reasons behind the estimate, and if necessary, offer to schedule a follow-up visit to reassess their needs based on their feedback. Demonstrating a willingness to assist them shows your commitment to customer service.

To answer this question effectively, highlight a specific instance where you successfully converted a lead into a customer. Discuss the steps you took, such as following up promptly, understanding the customer’s needs, and building rapport. Emphasize the importance of persistence and personalized service, showcasing how your dedication resulted in a successful sale.

When responding to this question, consider reflecting on aspects such as personal growth, financial goals, or the satisfaction of helping customers solve problems. Highlight experiences that drive your passion for sales, and relate them back to the role of Sales Representative at Bone Dry Roofing, emphasizing your commitment to customer service and team success.

In this scenario, it’s crucial to demonstrate strong organizational skills. Explain how you would prioritize leads based on factors such as the urgency of the customer’s needs, potential revenue, and follow-up times. Mention tools you use for task management, which can help you stay organized and ensure no lead is neglected.

Building rapport is key in sales. Discuss strategies such as actively listening to customers, finding common ground, and maintaining a positive and approachable demeanor. Emphasize the importance of following up with past customers and investing time in their needs to foster long-term relationships.

Stay current with the roofing industry by engaging in ongoing research and following relevant industry news. Discuss how attending workshops, subscribing to industry publications or online resources, and connecting with fellow professionals help you stay informed and bring relevant knowledge to your role as a Sales Representative at Bone Dry Roofing.

Owning up to mistakes is a vital trait in sales. Explain that if you realized an error during an inspection, you would acknowledge it to the customer immediately, reassure them that you will rectify the situation, and follow through with the necessary steps to address the oversight. This demonstrates accountability and commitment to excellent service.

When dealing with competing offers, express how you handle the situation by first understanding the competitor's proposal. Then, highlight how Bone Dry Roofing’s unique features, such as quality of service, customer satisfaction, and a solid reputation, set the company apart. Sharing how your relationship with customers could positively influence their decision will reinforce your response.

This is your chance to showcase your understanding of Bone Dry Roofing's values, mission, and community involvement. Speak about how the company's focus on respect, integrity, and commitment to training resonates with you personally. Illustrate how your skills and values align with the company’s culture, and express your enthusiasm in contributing to its success.

When addressing how you utilize customer feedback, emphasize the importance of open communication. Explain that you actively seek feedback after each job and reflect on it to enhance your sales techniques. This willingness to learn and adapt will not only show your commitment to personal improvement but also reinforces your dedication to providing excellent service at Bone Dry Roofing.