Job details

Escalation Engineer

Get a free resume review

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

We are looking for a Senior Software Engineer responsible for Managing escalation change requests. Your primary responsibility will be to offer support for escalated change requests as needed.

Information Security Responsibilities

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Responsibilities:

Holding regular meetings to discuss progress, address challenges, and share updates with Project Manager.
Managing escalation change requests by identifying issues and providing effective resolutions.
Offering support for escalated change requests as needed.

Requirements & Skills:

3+ Years of experience in development position
3+ Years of experience as UNIX SysAdmin and working with large log files

Must Have Skills:

Proficient in C/C++
Well versed in the following OS/Platform:
Linux(Cent OS) (Debian) (RedHat) (SUSE), UNIX(AIX), Window Server
Cloud: AWS Directory Service for Microsoft Active Directory
Skilled in Networking Protocol SSH/HTTP/HTTPS, DNS, TCP/IP
Experience on HyperVisors like Azure, VMWare ESX and VMWare vCloud
Well versed in IAM SSO, E-Mail: SMTP/SMTPS
Strong background on Microsoft Technologies such as Active Directory, Domains and Trusts, Permissions, Kerberos, Group Policy
Experienced on SSH/UNIX, Putty/Telnet, SSH keys, sudo, Syslog (system logs) / var.
Proficient in English Reading, Verbal, Written, Multitasking, Organized/Logical, Punctual

Nice to Have Skills:

OS/Platform: MacOS, UNIX (BSD), UNIX (HP-UX), UNIX (Solaris)
Cloud: AWS Directory Service for Microsoft Active Directory, Azure Active Directory Domain Services, Google Cloud Platform Managed Service for Microsoft Active Directory
Databases: RedHat Directory Server, AIX DB2, General LDAP, SAP
Case Management: Azure DevOps, SalesForce
Alerting: Syslog, SNMP
Ticketing Systems: JIRA, ServiceNow

We invite you to stay connected with us by subscribing to our monthly job openings alert here.

Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.

#LI-Remote

Bounteous Glassdoor Company Review

3.8

Bounteous DE&I Review

No rating

CEO of Bounteous

Keith Schwartz

Approve of CEO

What You Should Know About Escalation Engineer, Bounteous

Bounteous, a leading digital transformation consultancy, is looking for an exceptional Escalation Engineer to join our team in Latin America. As an Escalation Engineer at Bounteous, you'll be stepping into a role that is crucial to supporting our clients and ensuring their complex digital solutions run smoothly. This is your chance to leverage your 3+ years of experience in development and UNIX system administration to tackle escalated change requests with finesse. You'll have the opportunity to hold regular meetings with our project managers, manage and resolve escalation change requests, and directly support our innovative and dynamic projects. Your expertise in C/C++, Linux (CentOS, Debian, RedHat, SUSE), and networking protocols like SSH, HTTP, and TCP/IP will empower you to identify and solve critical situations, ensuring our clients' needs are always met. At Bounteous, we're committed to not just fulfilling roles, but to creating a supportive and inclusive work environment where you can thrive alongside a diverse group of peers. Your contribution will be essential in promoting information security best practices and safeguarding our clients’ data through compliance with regulations such as GDPR and CCPA. Let’s make digital experiences more remarkable together, while driving business success through collaboration and creative solutions. Apply today and be part of a team that values your unique experiences and insights, offering the opportunity to innovate and celebrate our differences in a supportive setting.

Frequently Asked Questions (FAQs) for Escalation Engineer Role at Bounteous

What are the responsibilities of an Escalation Engineer at Bounteous?

As an Escalation Engineer at Bounteous, your primary responsibilities include managing escalation change requests by identifying issues and providing effective resolutions. You will conduct regular meetings with project managers to discuss progress and share updates. Additionally, you’ll be tasked with promoting information security best practices and ensuring compliance with regulations like GDPR and CCPA, all while providing top-notch support for our clients’ digital transformation needs.