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Associate Customer Experience Specialist

Calm is looking for an Associate CX Specialist to provide exceptional customer support, handle escalated cases, contribute to documentation, and assist with process improvement projects.

Skills

  • Exceptional written and verbal communication skills
  • Strong problem-solving skills
  • Ability to think creatively and logically
  • Experience with Zendesk or similar ticketing platform

Responsibilities

  • Provide timely, personalized, efficient, and empathetic replies to user support inquiries
  • Answer escalated customer inquiries or route them to the appropriate agent
  • Develop a deep understanding of Calm's operating platforms and features
  • Identify patterns in bug reports and feature requests and escalate as needed
  • Write knowledge base articles and canned responses
  • Act as a point person for questions from other Calm teams

Education

  • Minimum of 2 years relevant experience
  • 1+ years of customer support experience for a software offering or platform

Benefits

  • Equity
  • Comprehensive benefits
  • 401k
  • Flexible time off
To read the complete job description, please click on the ‘Apply’ button
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CEO of Calm
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David Ko
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Average salary estimate

$63000 / YEARLY (est.)
min
max
$52500K
$73500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Calm is a multifaceted mental health brand with the #1 app for sleep, meditation, and relaxation, with over 150 million downloads and 2.5M 5-star reviews.

73 jobs
MATCH
Calculating your matching score...
BADGES
Badge ChangemakerBadge Flexible CultureBadge Future Maker
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Social Impact Driven
Empathetic
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$52,500/yr - $73,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 9, 2024

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