Job details
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Associate Customer Experience Specialist
Calm is looking for an Associate CX Specialist to provide exceptional customer support, handle escalated cases, contribute to documentation, and assist with process improvement projects.
Skills
- Exceptional written and verbal communication skills
- Strong problem-solving skills
- Ability to think creatively and logically
- Experience with Zendesk or similar ticketing platform
Responsibilities
- Provide timely, personalized, efficient, and empathetic replies to user support inquiries
- Answer escalated customer inquiries or route them to the appropriate agent
- Develop a deep understanding of Calm's operating platforms and features
- Identify patterns in bug reports and feature requests and escalate as needed
- Write knowledge base articles and canned responses
- Act as a point person for questions from other Calm teams
Education
- Minimum of 2 years relevant experience
- 1+ years of customer support experience for a software offering or platform
Benefits
- Equity
- Comprehensive benefits
- 401k
- Flexible time off
To read the complete job description, please click on the ‘Apply’ button
Average salary estimate
$63000
/ YEARLY (est.)
min
max
$52500K
$73500K
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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By
Calm
Calm is a multifaceted mental health brand with the #1 app for sleep, meditation, and relaxation, with over 150 million downloads and 2.5M 5-star reviews.
51 jobsMATCH
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Mission Driven
Social Impact Driven
Empathetic
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Paid Holidays
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$52,500/yr - $73,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 9, 2024
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