Job details

Associate Customer Experience Specialist

Calm is looking for an Associate CX Specialist to provide exceptional customer support, handle escalated cases, contribute to documentation, and assist with process improvement projects.

Skills

Exceptional written and verbal communication skills
Strong problem-solving skills
Ability to think creatively and logically
Experience with Zendesk or similar ticketing platform

Responsibilities

Provide timely, personalized, efficient, and empathetic replies to user support inquiries
Answer escalated customer inquiries or route them to the appropriate agent
Develop a deep understanding of Calm's operating platforms and features
Identify patterns in bug reports and feature requests and escalate as needed
Write knowledge base articles and canned responses
Act as a point person for questions from other Calm teams

Education

Minimum of 2 years relevant experience
1+ years of customer support experience for a software offering or platform

Benefits

Equity
Comprehensive benefits
401k
Flexible time off

To read the complete job description, please click on the ‘Apply’ button

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By Calm

Calm is a multifaceted mental health brand with the #1 app for sleep, meditation, and relaxation, with over 150 million downloads and 2.5M 5-star reviews.

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