Tech Program Delivery Lead - job 1 of 2

The Tech Program Delivery Lead at Capco is responsible for overseeing the execution and delivery of technology programs within the financial services space. This includes developing program roadmaps, managing budgets and timelines, and facilitating ongoing communication between technical teams and business stakeholders. You will also take on risks management, mentor team members, and maintain strong client relationships to ensure overall project success.

To qualify for the Tech Program Delivery Lead role at Capco, candidates should have at least 8 years of experience in managing large-scale technology programs, with a minimum of 5 years within the financial services consulting arena. A strong understanding of technology trends, program management tools like Agile and Waterfall, and operational expertise in financial services technology solutions are vital. A Bachelor’s degree in a relevant field is expected, with an MBA or advanced degree preferred.

Successful Tech Program Delivery Leads at Capco should possess exceptional leadership and communication skills, with a strong emphasis on strategic thinking and analytical problem-solving. Familiarity with modern IT architectures, cloud platforms, and emerging technologies is crucial, as well as the ability to deliver complex projects within scope and budget. A collaborative mindset and the ability to build strong client relationships will also aid your success in this role.

Capco champions an entrepreneurial spirit and minimal bureaucracy, fostering an environment where individuals have the opportunity to learn rapidly and take on challenging projects. The firm promotes career advancement through hands-on experiences and mentorship, allowing Tech Program Delivery Leads to quickly grow within the organization while making valuable contributions to the business.

The company culture at Capco is characterized by creativity, collaboration, and diversity. The organization encourages a 'bring your own attitude to work' mentality, where employees are empowered to innovate and contribute meaningfully to their projects. There’s a strong focus on building long-term partnerships and fostering a supportive environment that enables everyone to excel and achieve their career aspirations.

In answering this question, focus on highlighting specific projects you've led, with a clear emphasis on the scope, budget, and outcomes. Discuss the methodologies you used, challenges faced, and how you successfully delivered results while maintaining stakeholder satisfaction.

Effective communication is vital for program success. Describe your methods for fostering open dialogue, such as regular updates, facilitating meetings that include key stakeholders, and using tools or platforms to share project progress. Emphasize your ability to translate technical jargon into understandable terms for business leads.

When discussing risk management strategies, mention how you identify, assess, and prioritize potential risks. Share examples of risk mitigation plans you've implemented and explain how proactive risk management led to successful project outcomes.

Prioritization requires clear communication and organization. Talk about the criteria you apply in determining project priority, such as alignment with business objectives, resource availability, or urgency. Provide a real example of how you managed competing demands effectively.

Discuss the key elements involved in crafting a program roadmap, such as defining project objectives, timelines, milestones, resources needed, and stakeholder engagement plans. Emphasize your approach to aligning the roadmap with overall business strategy.

Demonstrating conflict resolution skills is key. Share a specific instance when you navigated a team conflict effectively, highlighting your approach towards open discussions, mediation between parties, and finding mutual agreements while maintaining team morale.

Discuss tools you've successfully used (such as Jira, Trello, Asana) and highlight how they facilitate tracking progress, managing resources, and fostering collaboration among team members. Be sure to mention any positive impacts these tools had on project delivery.

Share details about a particularly challenging project, explaining the specific obstacles encountered and your thought process for overcoming them. Highlight the ultimate success of the project, demonstrating your problem-solving capabilities and resilience.

Talk about the resources you utilize to stay informed, such as industry publications, webinars, and networking with professionals in the field. Share examples of how your knowledge of trends positively influenced your project decisions.

Describe your leadership style, focusing on aspects like collaboration, transparency, and fostering growth. Provide examples of how you motivate your team through recognition, building confidence, and setting clear, attainable goals.