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Bunny House Helper - The Americana at Brand

The Bunny House Helper is a seasonal role that will provide an unparalleled level of service in a professional, friendly, warm and engaging manner in order to exceed guests and/or residents expectations. This position will greet guests/residents, assist with posing children on the Easter Bunny’s lap and work to provide a memorable holiday experience. Bunny House Helper’s will perform all responsibilities with professional enthusiasm and the highest regard for the true meaning of hospitality.


ESSENTIAL FUNCTIONS
  • Utilize all resources available to ensure full knowledge and understanding of Caruso property, in order to provide an exceptional 5-star service experience for our guests and/or residents.
  • Comfortable with welcoming our valued guests using a variety of seasonal greetings.
  • Help monitor line queue and (assist and execute with any special property related requests from guests/residents)
  • Other duties as assigned.
Physical demands and work environment:
  • Ability to understand and communicate effectively in English
  • Able to push a Bell Cart or Flat Bed up to 30 pounds
  • Sitting, standing and/or walking up to 8 hours a day
  • Equipment used: phone system, computer, radio, (bell cart/flatbed, iPad, DSLR Camera)
  • Must be clean shaven at all times
  • Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.


MINIMUM REQUIRED QUALIFICATIONS
  • Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
  • Minimum of two years experience in a hospitality setting preferred.
  • Excellent verbal communication skills; Professional and pleasant tone of service.
  • Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
  • Must have a happy, cheerful attitude and the ability to make kids smile.
  • Patience.
  • Must love the holidays!


$18 - $19 an hour

Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.

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Average salary estimate

$38480 / YEARLY (est.)
min
max
$37440K
$39520K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Bunny House Helper - The Americana at Brand, Caruso

Are you ready to spread joy during the holiday season? As a Bunny House Helper at The Americana at Brand, you’ll be the friendly face that welcomes guests and families to create unforgettable memories. This seasonal role is all about providing an exceptional experience by greeting guests with a warm smile and assisting children in capturing that perfect moment on the Easter Bunny’s lap. Your enthusiasm and genuine passion for hospitality will shine through as you help manage the line and fulfill special requests from guests. You'll bring the true meaning of hospitality to life while honing your communication skills and showcasing your cheerful personality. It’s important for you to embody the spirit of the occasion, so you’ll need to be available on weekends, holidays, and during peak seasons. You'll be equipped with the necessary resources to ensure every visitor feels special during their time with us. If you believe in making festive memories and have a knack for putting smiles on faces, The Americana at Brand invites you to join our lively team this holiday season! With a competitive hourly wage and a dynamic work environment, this is a chance to showcase your exceptional service skills while making lasting connections. So, if you are ready to embrace the holiday spirit and delight children and families alike, we'd love to have you on board as a Bunny House Helper!

Frequently Asked Questions (FAQs) for Bunny House Helper - The Americana at Brand Role at Caruso
What are the main responsibilities of a Bunny House Helper at The Americana at Brand?

As a Bunny House Helper at The Americana at Brand, your primary responsibilities include greeting guests enthusiastically, assisting children as they pose with the Easter Bunny, managing the queue effectively, and fulfilling any special requests that make each visit special. You'll bring your professional hospitality skills into play to ensure a memorable experience for everyone involved.

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What qualifications are required to become a Bunny House Helper at The Americana at Brand?

To be a Bunny House Helper at The Americana at Brand, you should ideally have at least two years of experience in a hospitality setting, excellent verbal communication skills, and a cheerful disposition. Flexibility for weekend, early morning, or holiday shifts is essential, along with the ability to connect with kids and make their holiday bright.

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What skills are essential for a successful Bunny House Helper at The Americana at Brand?

A successful Bunny House Helper at The Americana at Brand should possess superb customer service skills, patience, and a friendly demeanor at all times. It's also vital to have a genuine love for the holidays and a knack for engaging with children, helping to create a joyful atmosphere at the Bunny House.

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What kind of work environment can a Bunny House Helper expect at The Americana at Brand?

The work environment for a Bunny House Helper at The Americana at Brand is lively and festive, especially during the holiday season. You'll work outdoors and indoors, under a range of conditions, interacting with families and helping to create joyful memories. This role provides an energetic atmosphere where teamwork is key.

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What is the pay rate for Bunny House Helpers at The Americana at Brand?

Bunny House Helpers at The Americana at Brand earn between $18 and $19 an hour, depending on experience and qualifications. This competitive pay reflects the valuable contributions you'll make during the holiday season while bringing joy to children and their families.

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Common Interview Questions for Bunny House Helper - The Americana at Brand
How do you ensure a positive guest experience as a Bunny House Helper?

To ensure a positive guest experience, I focus on creating a welcoming environment by greeting guests with genuine enthusiasm and attentiveness. I actively listen to their needs and address any special requests, making sure each interaction is personal and memorable.

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What specific strategies do you use to engage with children in a role like Bunny House Helper?

When engaging with children, I use a cheerful tone, playful body language, and simple, friendly language to make them comfortable. I also share fun anecdotes related to the holiday and encourage their involvement by asking simple questions about their favorite holiday traditions.

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Can you describe a time you diffused a difficult situation while providing customer service?

When faced with a difficult situation, I remained calm and empathetic. For example, a child was hesitant to sit on the Easter Bunny's lap. I crouched down, spoke gently to the child, and suggested taking a silly picture together to make it fun. It helped ease their apprehension and turned the moment into a joyful experience.

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What do you think is the most important quality for a Bunny House Helper?

The most important quality for a Bunny House Helper is a genuine passion for creating joy during the holiday season. This includes being patient, cheerful, and adaptable to the needs of families, ensuring that each visitor leaves with a smile and fond memories.

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How would you handle a busy day managing lines and assisting guests?

On a busy day, I would stay organized and efficient. I'd constantly communicate with my team to ensure the line flows smoothly. I’d also engage with guests waiting in line by keeping them entertained and informed, showing them that their experience is important.

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Why do you want to work as a Bunny House Helper at The Americana at Brand?

I want to work as a Bunny House Helper at The Americana at Brand because I love the holiday spirit and the joy it brings to families. The opportunity to contribute to a memorable experience for children and adults alike aligns perfectly with my passion for hospitality and customer service.

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How do you adjust your communication style for different age groups?

I adjust my communication style by using simpler language and a playful tone with younger children, while using a more conversational approach with teenagers and adults. I focus on being relatable and engaging to make everyone feel comfortable and included.

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What is your experience in the hospitality industry?

I have two years of experience in the hospitality industry, including roles where I provided excellent customer service in high-paced environments. This background has equipped me with the skills to manage stress while maintaining a friendly demeanor, critical for a role as a Bunny House Helper.

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Describe a time when you went above and beyond for a guest.

Once, I noticed a family was visiting for the first time and was hesitant. I took the time to share stories of past guests' experiences, suggested special photo ops, and even personally offered to take their pictures. It made their visit even more special, illustrating how personal touches can enhance the guest experience.

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What do you think makes The Americana at Brand a great place for holiday celebrations?

The Americana at Brand offers a vibrant atmosphere with unique decorations and festive activities, making it an ideal spot for holiday celebrations. The combination of community engagement and high service standards ensures that families will create lasting memories during their visits, making my role vital in that experience.

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Part-time, on-site
DATE POSTED
March 10, 2025

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