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Customer Delivery Driver - job 1 of 2

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:

  • Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
  • Base compensation of $19.00/hour
  • Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
  • You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
  • Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!

We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:

  • Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
  • Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
  • Complete customer paperwork and include thorough notes in our customer tracking system
  • Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.

* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements.

* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.

* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).

* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)

General qualifications and requirements

  • Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat).
  • Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
  • Must be able to read, write, speak and understand English
  • Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
  • Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
  • Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions

About Carvana

At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today!

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.”

Average salary estimate

$41400 / YEARLY (est.)
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$39600K
$43200K

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What You Should Know About Customer Delivery Driver, Carvana

Join us at Carvana as a Customer Delivery Driver, where you'll have the chance to make an impact while delivering happiness right to our customers' doorsteps! Located in Colonial Heights, VA, this role is perfect for those with at least two years of customer-facing experience who want to be part of a dynamic team at the fastest-growing used automotive retailer in U.S. history. As a Customer Delivery Driver, you will not only represent our vibrant brand but also play a crucial role in reintroducing joy to the car-buying process. Your day-to-day activities will include loading and unloading vehicles, navigating our custom car haulers (no commercial license needed!), and ensuring a seamless delivery experience. With a base pay of $19.00 per hour, you'll see opportunities for growth with performance-based increases every three months! Additionally, our benefits package boasts medical, dental, vision insurance, a matching 401k, perks for your pets, and even student loan repayment options! Carvana is all about teamwork and believes that the best experiences come from people who love what they do. If you're an enthusiastic, energetic individual with a passion for customer service and a commitment to safety, we want to hear from you. Join us in delivering a one-of-a-kind experience and check out this exciting opportunity today!

Frequently Asked Questions (FAQs) for Customer Delivery Driver Role at Carvana
What are the responsibilities of a Customer Delivery Driver at Carvana?

As a Customer Delivery Driver at Carvana, you will be responsible for delivering vehicles directly to our customers' doors, loading and unloading cars onto our custom haulers, and ensuring that you provide exceptional customer service throughout the delivery process. You'll also need to maintain the safety and cleanliness of the vehicle you are driving and complete necessary paperwork diligently.

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What qualifications do I need to become a Customer Delivery Driver with Carvana?

To qualify as a Customer Delivery Driver with Carvana, you must have at least two years of customer-facing experience. While a commercial driving license isn't required, you will need to obtain a Notary in your local jurisdiction within your first 90 days. Depending on your state, you may also need to acquire a Chauffeur's license or a Vehicle Verifier license, both of which are supported by Carvana.

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What is the pay structure for the Customer Delivery Driver position at Carvana?

Customer Delivery Drivers at Carvana start with a base pay of $19.00 per hour. Additionally, there is an opportunity for performance-based increases of $0.50 every three months, meaning your hard work and dedication can lead to higher earnings over time!

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What benefits does Carvana offer to Customer Delivery Drivers?

Carvana provides a competitive benefits package for Customer Delivery Drivers, which includes medical, dental, and vision insurance, a matching 401k plan, and innovative perks such as student loan repayment support and vehicle discounts. Additionally, we offer great benefits for your pets, making it a well-rounded package.

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What are the working conditions like for a Customer Delivery Driver at Carvana?

As a Customer Delivery Driver at Carvana, you will engage in physically demanding tasks, such as loading and unloading vehicles. This role may require working in various weather conditions, from summer heat to winter snow. Candidates must be prepared for a mix of indoor and outdoor work, maintaining a positive attitude while delivering cars and providing top-notch customer service.

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Common Interview Questions for Customer Delivery Driver
What makes you a good fit for the Customer Delivery Driver role at Carvana?

Highlight your customer service experience and your passion for delivering exceptional service. Discuss how your skills align with the role and relate to Carvana's mission of providing happiness during the car-buying experience.

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How do you handle difficult customer situations?

Describe a specific situation where you successfully resolved a customer issue using your communication and problem-solving skills. Emphasize the importance of empathy and active listening.

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Are you comfortable driving large vehicles, and how do you ensure safety while driving?

Express your willingness to learn and gain experience driving larger vehicles. Discuss your commitment to safety by mentioning your clean driving records and any previous experience that demonstrates responsible driving.

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How do you prioritize your tasks during busy delivery days?

Explain your organizational skills and ability to stay focused in high-pressure situations. Provide an example of how you managed multiple tasks effectively to meet customer requirements despite challenges.

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What steps do you take to maintain a positive attitude while working?

Share your techniques for maintaining positivity during challenging days, such as focusing on the end goal of delivering happiness, engaging with customers, and listening to motivational podcasts or music during your drive.

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How do you ensure that you provide thorough and accurate customer documentation?

Discuss your attention to detail and organizational skills, and mention specific methods you use, such as checklists or double-checking your work before submission, to guarantee accurate documentation.

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Can you describe a time when you went above and beyond for a customer?

Share a specific example that showcases your dedication to customer satisfaction. Emphasize how that experience aligns with Carvana's philosophy of delivering exceptional service.

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What excites you about working for Carvana?

Talk about Carvana's innovative approach to car retailing and your admiration for the company's mission to improve the car-buying experience. Mention your eagerness to contribute to a team that values customer happiness.

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How would you handle a situation where a delivery is delayed?

Outline your communication strategy. Stress the importance of keeping the customer informed, providing realistic new timelines, and working diligently to rectify the delay while maintaining professionalism.

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Are you comfortable with physical demands of the role?

Affirm your readiness for the physical aspects of the job. Share any relevant experience that demonstrates your capability to meet those physical demands while maintaining safety standards.

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Carvana, founded in 2012 and headquartered in Tempe, Arizona, sells cars online. The Company offers new and used cars and vehicles.

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Full-time, on-site
DATE POSTED
March 30, 2025

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