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Care Management Support Coordinator II

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You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
May apply working knowledge of assigned health plan(s) activities and resources
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
Performs other duties as assigned
Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. Fluency in both Spanish and English preferred.

Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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3.7

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CEO of Centene

Sarah London

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Average salary estimate

$46800 / YEARLY (est.)

min

max

$36400K

$57200K

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What You Should Know About Care Management Support Coordinator II, Centene

Are you ready to make a difference in the lives of millions? Join Centene as a Care Management Support Coordinator II, and become an integral part of our mission to transform healthcare for our 28 million members. In this remote position based in Florida, you will engage in administrative care management activities, providing essential support by conducting outreach, answering inbound calls, and scheduling services. You'll be the go-to person for members, providers, and staff, ensuring that any issues are swiftly resolved while maintaining accurate member records in line with state and regulatory requirements. Your day-to-day duties will include guiding members through care plan next steps and connecting them to valuable health plan resources. You'll also play a key role in onboarding new members, sending out important correspondence, and educating both members and providers about available services. By understanding the social determinants of health, your efforts will directly contribute to high-quality care and support. This position requires a high school diploma or GED, along with 1-2 years of related experience. If you're fluent in both Spanish and English, this will be a fantastic asset! With a competitive pay range of $17.50 - $27.50 per hour and a fantastic benefits package, including health insurance and flexible work options, this role is perfect for those who want to thrive in a caring and diverse environment. Take the next step in your career with Centene and help us change lives, one step at a time!

Frequently Asked Questions (FAQs) for Care Management Support Coordinator II Role at Centene

What does a Care Management Support Coordinator II at Centene do?

As a Care Management Support Coordinator II at Centene, your primary responsibilities include performing outreach to members, managing inbound calls, and scheduling various services. You will document member records, answer inquiries, and guide members through care plan procedures while ensuring compliance with state regulations. Your ability to connect members to community resources is crucial for enhancing their overall well-being.