Bilingual Order Taker

Description

Position Overview

The Order Taker position is responsible for receiving, scheduling, and communicating work orders in a timely manner. This position will work with dispatching systems to maximize production, delivery efficiency, and service. This order taker will have excellent communication skills in both English and Spanish to assist customers with inquiries and resolve issues through phone and email interactions.

Key Responsibilities (Essential Duties and Functions)

• Operate ConcreteGO and perform direct data entry with absolute accuracy.
• Verify specification compliance of all dispatched orders.
• Closely monitor cycle times, weather, demand graphs, production, and delivery status, scheduled “will calls”, and related data; adjust assignments to insure production and delivery efficiency.
• Communicate professionally and clearly with drivers, production supervisors, and clients to maximize service and production and delivery efficiency.
• Assist with assigning orders to plants and scheduling production to maximize delivery efficiency.
• Answer routine questions from customers concerning delivery, credit, invoicing, and accounts’ balances.
• Cold call potential customers when time allows.
• Other duties as assigned.
• Regular and predictable attendance at assigned times is required.

Benefits Offered

• Highly competitive base pay.
• Comprehensive medical, dental, vision, disability, and life insurance programs.
• Group retirement savings program.
• Health and wellness programs.
• Accrual Based PTO – Start earning PTO on your first day!
• Paid Holidays

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disability to perform the essential functions.

Education/Experience

• High school diploma or general education degree (GED) preferred.
• Two+ years of construction and/or ready-mix experience highly preferred; but not required.
• Minimum one-year dispatching experience a plus.
• Fluent in English and Spanish (both written and verbal) required.

Knowledge/Skill Requirements

• Ability to understand and follow verbal and written instructions.
• Strong computer skills and proficiency with Microsoft products (Excel, Word, Power Point, Outlook).
• Ability to understand, interpret, and use construction specifications and concrete mix designs.
• General knowledge of the properties, characteristics, and performance of concrete mixes, their components, additives, and raw materials.
• Ability to read, write, and accurately perform basic mathematical functions including adding, subtracting, multiplication and division.
• Ability to analyze issues independently.
• Ability to perform under deadline pressure.
• Ability to effectively communicate verbally and in writing.
• Strong analytical and critical thinking skills.
• Must possess knowledge of Company policies and procedures, including safety.
• Must consistently produce efficient, accurate work products.
• Fluent in both English and Spanish

Work Requirements

• Must have a current and valid driver’s license.
• Display a professional and courteous attitude to co-workers, supervisors, and the public always.
• Must pass post-offer employment drug screen, background check, and motor vehicle record (MVR) review.
• Willingness to work in a team environment and assist co-workers and/or supervisors with other duties as required.
• Must be willing to travel and work away from home when required.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Able to stand, walk, use hands and fingers to manipulate objects, talk and hear.
• Vision abilities (with correction) include close, distance, peripheral, depth, and the ability to adjust focus.
• Frequently required to sit and use hands.
• Frequently required to stand and walk for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment.
• Tempo is fast paced with deadlines.
• The noise level in the work environment may be moderate.

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.