Job details

Employee Relations Specialist II

ChildServe has an opening for an Employee Relations Specialist II to support our growing organization. This team member will partner with, support and provide guidance to employees and leaders related to the following Talent Management Model Systems: engagement, retention, concern resolution performance management, workforce structure, compliance, total rewards/compensation, and workplace culture.

What You'll Do

Staff Relations and Engagement

Partner with leaders to provide recommendations on human resources policy, processes, systems, and laws. Educate new leaders regarding staff relations programs and processes.
Provide support and facilitates communication regarding staff complaints and concerns. Complete reviews, assessments, and investigations regarding staff issues.
Recommend and implement staff relations practices that foster positive employer-employee relationships and provide high level staff satisfaction.
Objectively coach staff and management through complex, difficult, and emotional issues.
Partner with leaders and HR team members to complete thorough workforce plans to promote staff engagement and retention. Assist with staff structure changes to meet business needs. Assist leaders with action plans within Staff Relations scope.
Provide leaders with data to aid with staff relations decisions, engagement, and retention.
Facilitate the staff engagement process with leaders to promote leader accountability.
Maintain and coordinate staff appreciation and recognition programs.
Proactively assesses staff engagement and retention to understand success.

Compliance

Ensure compliance, monitoring and updating employment eligibility verification and documentation, as well as other requirements of employment as needed by service.
Conduct systematic employee data quality review and personnel file audits to ensure compliance with established policies, procedures, and regulations, as assigned.
Manage unemployment claims to the lowest cost option.

Performance management

Independently provide support, trains, and mentors supervisors on the performance management and progressive discipline process and tools.
Educate leaders on risks relevant to staff behavior.
Make recommendations to leaders for corrective action and staff accountability for successful performance.
Assess the performance evaluation program for assigned services, and makes recommendations for improvement.
Assist with the implementation of the performance management system including staff development planning. Ensure leader accountability for staff evaluations.

Staff Compensation

Provide guidance and support to management in regard to the total compensation program. Review and approve job descriptions, and complete market wage reviews to set wage ranges for positions.
Calculate and assigns wages according to policies and procedures.
Review service pay practices to ensures compliance with federal wage and hour laws and organizational policy.

Program Improvement

Participate in developing and implementing Human Resource goals and objectives, annual operating plan, policies, procedures, and systems. Make recommendations for initiatives based on program needs.
Provide counsel and recommendations to leadership on human resource systems to ensure fair and consistent practices throughout organization.
Provide leadership-level support and contribution on process improvement initiatives. Lead initiatives using project management methodology from project planning through change management initiatives, delivering timely and quality results which meet stated objectives.
Assess human resources policies, procedures, systems, and practices for compliance and efficiency, make cost-effective recommendations to management for effective solutions, and implement approved changes.
Train and mentor team members in HR processes as needed.

Leadership

Supervise student workers, interns, and administrative and/or coordinator staff as assigned. Facilitate selection with HR team, training and development in line with stated goals, assignment of work, and feedback. Manage relationships with student’s school or training program representatives.

Other duties

Provide human resource counsel and support in HR and organizational committees, task forces, and councils as assigned.
Provide backup for staff onboarding, personnel file management, maintenance of staff data, personnel files, and benefits administrative duties.
Lead or assist with organization communications related to staff relations functions.

What You'll Need

BA or BS in Human Resources, Business, or related field required.
Minimum 4 years’ experience in human resources required, including independent leader coaching.
1-2 years leading teams, preferred.
Background in employment law and other government compliance regulations, required.
Ability to travel independently in Iowa with limited frequency.
Proven experience creating social media strategies to generate awareness.
Ability to communicate effectively and professionally in reading, writing, and speaking the English language.
This position will be subject to COVID-19 safety requirements.

Why ChildServe?

ChildServe has earned the title of Top Workplace every year since 2014. Here’s why employees love working here:

Our work matters. We partner with families to help children with special healthcare needs live a great life.
We’re not your average non-profit. We serve more than 5,800 children each year through over 30 specialty pediatric services in the Ames, Des Moines, Iowa City, and Cedar Rapids areas. Many of our programs are one-of-a-kind.
Our team rocks. Our teams are filled with people who care about their coworkers, and who believe that collaboration is key to providing exceptional care to children.
Our learning never stops. As a non-profit dedicated to innovation, we’re proud to help team members gain new certifications, continue their education, take their expertise to the next level, and find new opportunities to advance their career right here at ChildServe.
We believe our differences make us great. We are on a continuous journey to create an environment where different perspectives are valued, and all feel safe and welcome.
We’re moving forward together. Experts across multiple disciplines work together to help kids get the best care possible.