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As the Director of Systems Optimization at Chime, you will be stepping into a pivotal role that shapes the Operations and Member Experience team. This isn't just any position; it's an opportunity to lead a talented group dedicated to optimizing the systems that empower our Chime support agents. Imagine doing impactful work where you ensure smooth system implementations, efficient daily usage, and proactive maintenance. Your expertise will help translate customer service policies into effective, scalable system configurations while prioritizing privacy and data security. With a focus on crafting a forward-looking technology roadmap, you’ll align closely with stakeholders to meet organizational goals and drive success. Here, at Chime, we’re more than just a financial technology company—we're on a mission to revolutionize banking. You’ll coach and inspire your team while collaborating with IT and product leaders to implement new systems that will help millions achieve financial progress. If you're someone who thrives in a dynamic environment and enjoys tackling challenges head-on, we want to hear from you. Join us in transforming the financial lives of everyday Americans and become part of a culture that values boldness, determination, and community engagement.
We created Chime because we believe everyone deserves financial peace of mind.
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