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Director, Systems Optimization - job 1 of 2

Chime is a financial technology company that empowers its members to take control of their finances. They are seeking a Director of Systems Optimization to lead the team responsible for management and optimization of operational systems.

Skills

  • Systems optimization
  • Contact center systems
  • Team management
  • Communication
  • Technical acumen

Responsibilities

  • Lead and develop a team focused on the lifecycle management of 3rd party systems
  • Partner with stakeholders to prioritize and execute deliverables
  • Create and secure alignment on technology roadmap
  • Implement and troubleshoot new applications and systems
  • Develop reporting for critical systems and processes

Education

  • Bachelor's degree or equivalent experience

Benefits

  • 401k match
  • Medical, dental, vision benefits
  • Generous vacation policy
  • Paid parental leave
  • Wellness stipend
To read the complete job description, please click on the ‘Apply’ button
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CEO of Chime
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Chris Britt
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Average salary estimate

$203735 / YEARLY (est.)
min
max
$168570K
$238900K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Systems Optimization, Chime

As the Director of Systems Optimization at Chime, you will be stepping into a pivotal role that shapes the Operations and Member Experience team. This isn't just any position; it's an opportunity to lead a talented group dedicated to optimizing the systems that empower our Chime support agents. Imagine doing impactful work where you ensure smooth system implementations, efficient daily usage, and proactive maintenance. Your expertise will help translate customer service policies into effective, scalable system configurations while prioritizing privacy and data security. With a focus on crafting a forward-looking technology roadmap, you’ll align closely with stakeholders to meet organizational goals and drive success. Here, at Chime, we’re more than just a financial technology company—we're on a mission to revolutionize banking. You’ll coach and inspire your team while collaborating with IT and product leaders to implement new systems that will help millions achieve financial progress. If you're someone who thrives in a dynamic environment and enjoys tackling challenges head-on, we want to hear from you. Join us in transforming the financial lives of everyday Americans and become part of a culture that values boldness, determination, and community engagement.

Frequently Asked Questions (FAQs) for Director, Systems Optimization Role at Chime
What are the main responsibilities of the Director of Systems Optimization at Chime?

The Director of Systems Optimization at Chime is responsible for leading a team that focuses on the lifecycle management of 3rd party operational systems and tools. This includes overseeing system implementations, ensuring optimal utilization, managing maintenance, and developing a long-term scalability strategy. The director also collaborates with stakeholders and product leaders to align on efficiencies that enhance member experience.

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What qualifications are needed for the Director, Systems Optimization position at Chime?

To qualify for the Director of Systems Optimization role at Chime, you should have over 12 years of experience with contact center systems, along with at least 10 years in team management. A deep technical understanding of system administration, APIs, and data management is essential. Strong communication and critical thinking skills are required for collaborating with various stakeholders and successfully implementing system strategies.

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What tools and systems will the Director of Systems Optimization be working with at Chime?

As the Director of Systems Optimization at Chime, you will work with various third-party systems, currently including Zendesk, Five9, and Twilio, among others. This role offers the chance to become a Subject Matter Expert in these tools while optimizing their use to enhance member experience and internal operations.

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How does the Director of Systems Optimization contribute to Chime's mission?

The Director of Systems Optimization plays a crucial role in Chime's mission by ensuring that operational tools and systems enhance the Member Experience. By optimizing these systems, the director helps deliver efficient, pleasant experiences for Chime members, ultimately contributing to the company’s goal of helping individuals achieve financial progress.

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What is Chime's company culture like for the Director of Systems Optimization?

Chime fosters a vibrant and inclusive company culture where innovation and community support thrive. As the Director of Systems Optimization, you will experience an entrepreneurial environment that encourages bold ideas, teamwork, and constructive feedback. The company seeks individuals who share a passion for making a difference in the financial lives of their members, emphasizing ethical standards and personal accountability.

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Common Interview Questions for Director, Systems Optimization
Can you describe your experience with contact center systems and how it relates to the Director of Systems Optimization role?

In answering this question, highlight your history of working with contact center systems, detailing specific systems you’ve implemented or optimized. Relate your experience back to how it can directly benefit Chime’s goals in enhancing customer service and operational efficiency.

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How do you prioritize tasks when managing multiple system implementations?

Talk about your approach to task prioritization, emphasizing techniques such as stakeholder communication, impact assessments, and aligning system implementations with organizational goals. Showcase your ability to maintain urgency and manage stakeholder expectations effectively.

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What strategies do you use to ensure alignment among cross-functional teams?

Discuss your techniques for fostering collaboration, such as regular interdepartmental meetings, transparent communication channels, and utilizing team collaboration tools. Explain how these strategies have led to successful project outcomes in past projects.

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Describe a challenge you faced in a previous role related to systems optimization and how you overcame it.

Prepare a narrative that outlines the challenge, what actions you took, and the positive results that followed. Highlight your problem-solving skills and resilience in working through complex scenarios, ideally linking back to team leadership and system efficiencies.

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How do you incorporate feedback from team members into your development strategies?

Demonstrate your commitment to team engagement by describing systems you have in place for soliciting and integrating feedback. Discuss the benefits of this approach in fostering a dynamic team environment and contributing to ongoing improvements and morale.

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What role does data analysis play in optimizing systems and tools at a company like Chime?

Explain the importance of data-driven decision-making and how you would leverage analytics to identify areas for system optimization. Provide examples of metrics or KPIs you would track to ensure ongoing performance and scalability.

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What is your approach to managing system maintenance and ensuring efficiency?

Outline your regular maintenance strategies, including scheduled reviews, stakeholder involvement in assessments, and proactive troubleshooting methods. Illustrate how these practices lead to minimizing interruptions and ensuring system reliability.

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How do you stay updated with the latest technologies and trends in system optimization?

Share your strategies for continuous professional development, such as attending conferences, participating in webinars, or cross-industry networking. Discuss how staying informed allows you to implement best practices and innovative solutions at Chime.

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How would you define success in this role at Chime?

Articulate your vision of success in terms of meeting organizational objectives, enhancing member experiences, and leading a motivated and high-performing team. Tailor your response to show alignment with Chime's mission and values.

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What leadership style do you adopt when managing your team?

Discuss your leadership philosophy, emphasizing qualities such as empowerment, support, and accountability. Mention how this approach helps foster a positive and efficient team environment conducive to achieving high performance at Chime.

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We created Chime because we believe everyone deserves financial peace of mind.

107 jobs
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SALARY RANGE
$168,570/yr - $238,900/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 14, 2025

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