Automotive Service Advisor / Writer | Weekends Off | Waxahachie

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your main responsibilities include greeting guests with hospitality, guiding them through the entire repair process, managing the store’s workflow, and ensuring that all repairs are performed to proper specifications. You'll also be selling services, communicating effectively on the phone, and maintaining a positive team atmosphere.

To apply for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you need a current driver's license, an acceptable driving record, and proficiency in Windows-based software. Experience in automotive customer service or sales is preferred and candidates should demonstrate the ability to work effectively within a team.

Working as an Automotive Service Advisor / Writer at Christian Brothers Automotive means being part of a supportive team in a high-volume, fast-paced environment. The company fosters a culture focused on people first, where camaraderie and mutual respect are emphasized, ensuring a positive work atmosphere.

Christian Brothers Automotive is committed to your professional development as an Automotive Service Advisor / Writer. The company offers ongoing training through the CBA Flywheel Learning System, opportunities for career advancement, and other resources like a financial wellness program and employee appreciation events that promote a fulfilling workplace.

Automotive Service Advisors / Writers at Christian Brothers Automotive enjoy a variety of benefits, including a competitive salary with performance-based commission, paid vacations and holidays, healthcare benefits, a matching retirement plan, and employee discounts. Moreover, the supportive environment and team bonuses constitute additional perks that enhance job satisfaction.

Begin by actively listening to the customer’s concerns and showing empathy. Acknowledge their frustration and reassure them that you are there to help. Explain the repair options clearly and guide them patiently through the process, ensuring they feel valued and understood.

To maintain a positive team atmosphere, I would encourage open communication among team members, celebrate successes together, and support each other's responsibilities. Building relationships based on trust and respect is essential to achieving shared goals.

Customer service is crucial in the automotive industry because it builds trust and loyalty. A positive service experience can lead to repeat customers and referrals. Creating a welcoming environment enhances the customer's perception of the services provided.

In a previous role, I handled a complaint about a delayed service. I listened to the customer's concerns, provided a clear update on their vehicle's status, and offered a discount for the inconvenience. This approach turned an unhappy customer into a loyal one.

I prioritize tasks by assessing urgency and importance, ensuring that customer interactions take precedence. I use a structured method to keep track of appointments and service requests, allowing me to adjust quickly to changing needs while maintaining high service standards.

I bring strong communication skills, a passion for helping others, and a solid understanding of automotive services. My experience in customer service equips me to explain complex concepts in an easy-to-understand manner, enhancing the guest experience.

I thrive under pressure by staying focused and organized. I prioritize tasks and maintain a calm demeanor, which helps me make quick decisions while ensuring customer satisfaction remains a top priority.

I am familiar with various diagnostic tools and software used in automotive repair. My experience allows me to understand the diagnostic process sufficiently to communicate effectively with both technicians and customers.

I stay informed about automotive service trends by following industry publications, attending workshops, and participating in webinars. Continuous learning helps me provide relevant information to customers and support my team effectively.

You should hire me because my background in customer service aligns with the values of Christian Brothers Automotive. I am dedicated to providing transparent, high-quality service, and I am passionate about building meaningful relationships with guests while delivering exceptional automotive care.