Are you a high-energy professional looking to join a creative, industry leader? ModSquad is currently seeking a Client Success Specialist to join our crew to support a book of clients for upsell, cross-sell, and retention.
This role is responsible for maintaining strong relationships with existing clients, ensuring high customer satisfaction, and maximizing client retention. Beside a solid base salary, this position is structured with a commission and bonus plan to attract the best of the best. This position reports to the VP of Sales with responsibility for client retention and sales to small and medium market levels.
ModSquad is a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as Starz, National Geographic, DFW Airport and Wounded Warrior Project to small business and start-up organizations. If this is your DNA, apply now!
Hours:
Standard business hours; more as needed
***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
Please note: A Chromebook is not sufficient for ModSquad projects.
Who is ModSquad?
ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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Are you ready to elevate your career as a Client Success Specialist with ModSquad? If you're a high-energy professional looking to make a real impact, this remote role in Jamaica could be your perfect fit! At ModSquad, we pride ourselves on our creative approach as an industry leader in the remote workforce model. In this engaging role, you’ll have the opportunity to nurture and develop strong relationships with our diverse book of clients, which includes everything from small businesses to global brands like Starz and National Geographic. Your primary focus will be on upselling, cross-selling, and ensuring our clients are not only satisfied but also delighted with our services. With a solid base salary complemented by an attractive commission and bonus structure, we're looking for the best candidates to join our team. If you're equipped with 5+ years of consultative sales experience, a university degree, and the ability to juggle multiple priorities effortlessly, we want to hear from you! Here, you will report to the VP of Sales, playing a key role in client negotiations for renewals and upsells while collaborating with internal teams via tools like Salesforce and Slack. This is more than just a job; it's an opportunity to be part of something exciting. If you’re ready to dive into a new adventure with ModSquad, don’t wait—apply now!
ModSquad is a global digital company offering engagement services based in America and currently has over 10,000 moderators in its network.
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