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Communications Lead (Marketing) - VP

Training & Communication lead

Responsibilities:

  • Develop training and communication strategies that combines and improves online digital media with other training channels to create a sustainable collaborative learning experience.
  • Able to design workplace learning and development principles and tools with knowledge of Instructional design architecture, preferably in Brainshark, Storyline, Articulate, Captivate, Flash, and Photoshop
  • Advanced proficiency in web design in developing and maintaining collaborate sites.
  • Strong subject matter expertise in the risk and control process and project management.
  • Design and development of Micro learning tools through short form videos.
  • Partners with internal subject matter experts and external providers to build learning solutions that meet targeted outcomes.
  • Manage townhall, stoplight sessions and roadshows for Central Controls.
  • Strong knowledge in deploying learning events through the Global Learning Management System (GLMS) for course and audience activity requests, and MIS reporting.
  • Leverage knowledge of technology and current learning industry best practices to support Central Controls.
  • Works well both independently and as a team player and assists in shaping Central Controls Communication and learning needs.

Qualifications:

  • Bachelor’s degree or relevant work experience
  • 5-10 years of experience in Learning and Communication  
  • Strong knowledge of Risk and Control processes.
  • Strong facilitation and project management skills.
  • Technical and systems expertise of GLMS training and learning systems.
  • Strong influencing and relationship management skills and experience
  • Ability to understand and translate technical information into user friendly terms.
  • Well organized, detail oriented and able to work in fast paced environment.
  • SharePoint and Web design experience in developing collaborate sites
  • Strong working knowledge/experience in Microsoft Office (Word, PowerPoint, Excel)
  • Excellent problem-solving skills Ability to comprehend the big pictures with high attention to critical details

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Control

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$114,720.00 - $172,080.00


In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 07, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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Average salary estimate

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$114720K
$172080K

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What You Should Know About Communications Lead (Marketing) - VP, Citi

As the Communications Lead (Marketing) - VP at Citi in Wilmington, Delaware, you will step into an exciting role where creativity meets strategy. Your primary responsibility will be to craft and execute effective training and communication strategies that enhance the learning environment through innovative digital media. You'll have the opportunity to design workplace learning tools and apply your knowledge in instructional design using platforms like Brainshark and Articulate. Imagine being the architect of micro-learning tools that engage employees with short-form videos, all while working collaboratively with both internal and external experts. Additionally, you'll play a pivotal role in managing key events such as town halls and roadshows for Central Controls. As a master of project management and risk and control processes, your ability to translate complex technical information into user-friendly language will be key. With your strong skills in web design and familiarity with tools like SharePoint, you will create engaging collaborative sites that inspire learning. At Citi, you can expect a competitive salary of $114,720.00 - $172,080.00 and a robust benefits package that emphasizes your wellbeing and professional growth. If you’re self-motivated, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Frequently Asked Questions (FAQs) for Communications Lead (Marketing) - VP Role at Citi
What are the responsibilities of the Communications Lead (Marketing) - VP at Citi?

The Communications Lead (Marketing) - VP at Citi is responsible for developing innovative training and communication strategies, designing learning tools, managing collaborative sites, and ensuring effective risk and control processes. You will also oversee learning events and leverage technology to support learning initiatives.

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What qualifications are needed for the Communications Lead (Marketing) - VP position at Citi?

Candidates for the Communications Lead (Marketing) - VP role at Citi should hold a Bachelor’s degree or equivalent experience, with 5-10 years in learning and communication. Strong project management skills, technical expertise in GLMS, and a solid understanding of risk and control processes are essential.

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How does the Communications Lead (Marketing) - VP contribute to team collaboration at Citi?

As a Communications Lead (Marketing) - VP at Citi, your role is vital in facilitating teamwork by partnering with subject matter experts to build effective learning solutions, managing collaborative training sites, and ensuring that communication strategies foster a productive and engaging environment for all employees.

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What tools and technologies are essential for the Communications Lead (Marketing) - VP at Citi?

Proficiency in instructional design software like Brainshark, Articulate, and Captivate, along with web design tools for creating collaborative sites, is crucial for the Communications Lead (Marketing) - VP role at Citi. Familiarity with Microsoft Office and learning management systems (GLMS) will also be beneficial.

Join Rise to see the full answer
What is the salary range for the Communications Lead (Marketing) - VP position at Citi?

The salary range for the Communications Lead (Marketing) - VP at Citi is between $114,720.00 and $172,080.00. In addition to the base salary, Citi offers a robust benefits package including health coverage and paid time off.

Join Rise to see the full answer
Common Interview Questions for Communications Lead (Marketing) - VP
Can you describe your experience with instructional design for training purposes?

When answering this question, share specific examples where you've developed training materials using tools like Articulate or Captivate. Highlight how you tailored learning experiences to meet audience needs and the positive feedback or outcomes from those efforts.

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How do you approach developing communication strategies within a team?

Discuss your collaborative methods and any frameworks you use to ensure that communication remains clear and effective. Give examples of past communication strategies that led to successful outcomes and how you engaged team members in the process.

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What project management techniques do you utilize in your role?

Describe specific project management methodologies you’ve implemented, such as Agile or Waterfall, and how they helped you keep projects on track. Share examples of successful projects where your management skills made a significant impact.

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How do you ensure that your training initiatives align with business goals?

Talk about how you assess business needs and align training objectives with organizational outcomes. Provide examples of how you’ve successfully influenced or adapted training to meet evolving business strategies.

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What experience do you have with developing collaborative sites?

Share your technical experience with platforms like SharePoint, focusing on how you’ve designed sites to enhance user experience and promote collaboration. Discuss any metrics or feedback that demonstrate the success of these sites.

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How do you stay updated with current trends in learning and development?

Mention various resources you utilize, such as webinars, industry publications, or professional networks. Share how applying new trends has influenced your previous training initiatives.

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Can you provide an example of a successful training program you've implemented?

Describe a training program you’ve designed that resulted in measurable improvements. Highlight the objectives, execution, and feedback received from participants and stakeholders.

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How do you handle feedback from training participants?

Discuss your approach to collecting and integrating feedback effectively. Emphasize the importance of continuous improvement and provide examples of how feedback led to adjustments in training materials or methods.

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What role does technology play in your training approach?

Explain how you leverage technology to enhance learning experiences, using examples of tools and platforms you've utilized. Discuss the impact of technology on engagement and outcomes.

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How do you balance multiple projects and deadlines?

Share strategies you use for prioritization, time management, and organizational skills that help you maintain quality while meeting deadlines. Provide an example of a particularly challenging workload and how you managed it successfully.

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Citi’s mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capi...

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 31, 2025

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