Director, Client Partnership

As the Director, Client Partnership at Code3, your primary responsibilities include acting as a senior strategic partner to clients, developing integrated marketing solutions, overseeing campaign performance, and collaborating with internal teams to not only meet but exceed client expectations. You will also be responsible for identifying growth opportunities within your client portfolio for increased revenue through upsells and cross-sells.

To be considered for the Director, Client Partnership role at Code3, candidates should have a minimum of 7 years of experience in digital marketing, particularly in Paid Media and Retail media. Proven leadership in managing client relationships and a successful track record in upsells and renewals are crucial. Familiarity with measurement tools like AMC and GA4 is a plus.

The Director, Client Partnership plays a vital role in driving business growth at Code3 by creating innovative marketing strategies that align with client business goals. By actively monitoring industry trends and client performance metrics, you can identify upsell opportunities and craft integrated campaigns that strengthen client relationships and encourage long-term collaboration.

Successful Directors, Client Partnership at Code3 possess a collaborative spirit, problem-solving abilities, strong presentation skills, and a curiosity to learn. They thrive in a fast-paced agency environment, support their teams, and communicate analytical information in an engaging manner to clients.

In the role of Director, Client Partnership, you will primarily work with high-profile clients in the Home & Entertainment vertical. Your focus will be on translating client business goals into effective marketing strategies that continue to elevate their brands across various digital platforms.

When discussing your experience, highlight specific campaigns you've led, focusing on the strategy behind them, how you managed the team, dealt with challenges, and measured success. Use metrics to showcase the impact of your leadership on client outcomes.

Emphasize your approach to communication, regular check-ins, and understanding client needs. Highlight instances where you have transformed a challenging relationship into a successful partnership through collaboration and innovative solutions.

Discuss how you leverage data to inform decision-making, optimize campaigns, and measure performance. Provide examples of how data-driven insights have led to tangible improvements in campaign outcomes and client satisfaction.

Share your conflict resolution techniques, such as active listening, empathy, and finding common ground. Discuss a specific instance where you successfully navigated a challenging conversation and the positive outcome that followed.

Outline the objectives, strategies, and tactics employed in the campaign, along with any challenges faced. Highlight the metrics of success and how the campaign exceeded expectations, including client feedback.

Discuss industry trends such as data privacy, evolving consumer behavior, and the need to stay ahead of technological advancements. Share how you plan to navigate and leverage these challenges to create opportunities for growth.

Explain your time management strategies and tools you use to keep tasks organized. Offer examples of how you’ve balanced competing demands without compromising on quality or client satisfaction.

Discuss techniques to foster teamwork, such as regular brainstorming sessions, open communication, and setting shared goals. Share examples of how such collaboration has led to innovative solutions and improved campaign performance.

Talk about the KPIs you monitor, the importance of client feedback, and how you analyze data post-campaign. Share a relevant case where evaluations led to actionable insights for future campaigns.

Share insights into anticipated changes in technologies, consumer behavior, and strategies. Discuss how you plan to adapt to these trends and position your marketing strategies to stay ahead of the curve.