Community Account Representative 2, Community Account Sales - job 3 of 3

The Community Account Representative 2 at Comcast is responsible for increasing active subscribers in multi-dwelling units by promoting our extensive range of products including video, high-speed internet, and XFINITY Home. This role requires developing strong relationships with property management for effective sales and customer retention.

Candidates applying for the Community Account Representative 2 role at Comcast typically need a Bachelor's Degree, though relevant coursework and extensive experience may also be considered. Candidates should have 2-5 years of relevant work experience to effectively succeed in selling our innovative products.

In the Community Account Representative 2 role at Comcast, meeting and exceeding sales goals related to net add improvement and product penetration within assigned properties is a key responsibility. This involves leveraging community initiatives and marketing tools to drive awareness and customer acquisition.

Comcast promotes professional growth through a range of benefits and compensation packages designed to reward success. The Community Account Representative 2 position comes with significant earning potential through commissions, as well as continuous training and development opportunities to improve sales skills and industry knowledge.

Successful Community Account Representatives 2 at Comcast should possess strong communication, critical thinking, and problem-solving skills. Relationship-building and resilience are also crucial, as representatives must create lasting partnerships with property management while navigating the ever-changing sales landscape.

During an interview for the Community Account Representative 2 role, it's important to showcase your interpersonal skills. Discuss your strategy for establishing trust and long-term partnerships with property management, such as regular communication, collaborative marketing efforts, and effective problem resolution.

To effectively meet sales goals at Comcast, you should emphasize your knowledge of the products, identifying customer needs, and utilizing community marketing events. Discuss your previous successes in achieving or surpassing sales targets through specific examples that demonstrate your approach.

In responding to this question, provide a detailed example of a sales challenge you faced, how you analyzed the situation, and the strategies you implemented to overcome it. Highlight your problem-solving skills and ability to adapt to changing circumstances—both critical for a Community Account Representative.

During the interview, demonstrate your commitment to continuous learning by discussing how you keep up-to-date with new product launches, industry trends, and competitive analysis. Mention specific resources you use, such as training sessions, company announcements, and customer feedback.

Discuss your familiarity with various social media platforms and how you have leveraged them to drive customer engagement, market Comcast services, and increase subscriber interest. Share specific campaigns or content strategies that have been successful for you.

In answering this, explain your approach to prioritization based on urgency and impact. You might describe a system or tool you use for managing your daily activities, which helps maintain focus on achieving sales goals while addressing customer needs.

Articulate your understanding of Comcast's unique offerings, customer service principles, and technological advancements that differentiate it in the market. This demonstrates your industry knowledge and passion for the company's mission.

Emphasize your customer-centric approach. Describe how you would actively listen to the customer's concerns, ensure understanding, and take steps to resolve the issue effectively, whether through direct support or coordination with other departments within Comcast.

Share techniques that have worked for you in the past, focusing on innovative outreach, building referral networks and utilizing community partnerships. Highlight how a proactive approach can create genuine connections that lead to successful sales.

Discuss the steps you take to promote seamless onboarding, such as providing all necessary information, setting clear expectations, and maintaining open lines of communication throughout the initial stages. This showcases your organizational skills and commitment to customer satisfaction.