Service Technician - Low Voltage, Installer, Access, CCTV, Video, Intrusion

As a Service Technician at CES Integrated, your primary responsibilities include installing, programming, and configuring security systems such as surveillance cameras, access control devices, and alarm systems. Additionally, you will conduct routine inspections, maintenance, and troubleshooting of these systems, ensuring they operate at peak performance. Your role is pivotal in providing excellent customer service, including training clients on system features and addressing any inquiries or complaints.

To qualify for the Service Technician position at CES Integrated, candidates should ideally have experience in a similar role, showcasing strong technical knowledge of security systems, electrical systems, and networking. A high school diploma or equivalent is required, while certifications in electronics, IT, or related fields are considered a plus. Additionally, candidates must possess a valid driver's license, a clean driving record, and good communication skills.

CES Integrated offers a competitive salary for the Service Technician role, ranging from $52,000 to $83,000 per year, depending on experience and qualifications. The full-time position also comes with various benefits, making it an attractive opportunity for those looking to grow in a dynamic work environment.

A Service Technician at CES Integrated can expect a diverse work environment, often working at various customer sites across Maryland, Northern Virginia, and the District of Columbia. The role involves hands-on installation and maintenance of security systems and requires combining independent work with teamwork, all while upholding excellent customer service standards.

CES Integrated provides a comprehensive benefits package for Service Technicians, including health insurance options, a 401k plan with matching contributions, paid holidays, paid time off, and a company-funded life insurance policy. Moreover, technicians receive a take-home company vehicle and are provided a uniform, promoting both convenience and professionalism.

In answering this question, highlight specific types of security systems you’ve worked with, your role in the installation process, and any relevant technical skills. Focus on detailing your installation methods and how you ensured the systems were compliant with safety and industry standards.

Describe your systematic approach to troubleshooting security systems. Mention techniques you use to diagnose issues, such as checking connections, software, and component functionality. Share an example of a challenging situation and how you resolved it, demonstrating your problem-solving skills.

Share a specific situation where you went above and beyond to assist a client. Focus on your communication skills, how you resolved their issue, and the steps you took to ensure their satisfaction. Emphasize the importance of building positive relationships with clients.

Mention resources you utilize, such as industry publications, webinars, training courses, and professional networks. Highlight any certifications or training you have completed recently, reinforcing your commitment to expanding your knowledge and skills in security technology.

Discuss the safety measures you adhere to during installations, such as wearing appropriate personal protective equipment (PPE), following proper lifting techniques, and ensuring all electrical standards are met. Provide examples of how these protocols have helped you prevent accidents or errors on the job.

Share your familiarity with various types of access control systems, your experience in installing and configuring them, and any troubleshooting you’ve performed. Discuss how you’ve integrated access control with other security systems in previous roles.

When answering, list the specific tools you have experience using, such as power tools, hand tools, and specialized equipment for security installations. Explain how your familiarity with these tools enhances your effectiveness on the job.

Provide an example of a stressful situation you faced and how you managed it. Describe how you maintained composure and focused on finding a solution while communicating with clients and remaining professional.

Discuss qualities such as attention to detail, strong communication skills, customer-centric attitude, technical proficiency, and problem-solving ability. Provide examples from your past experience to emphasize how these qualities have contributed to your success.

Explain your method for keeping accurate records, including service reports, installation details, and customer communications. Emphasize how thorough documentation contributes to efficiency, accountability, and superior customer service.