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Sales Associate

Overview

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are!

As a Sales Associate you will give valuable experiences & world class service to consumers every day. From helping educate consumers on product, in store promotions and events, to supporting the store team to achieve company goals and initiatives – this role offers opportunity to grow with some of the best teammates and partners in the industry

What You'll Do

  • Deliver outstanding service to our consumers using our C.H.A.R.M service model
  • Proactively contributes to creating a team environment that is enjoyable, shares suggestions, ideas, and concerns while upholding Crocs Inc. values
  • Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
  • Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
  • Leads by example and works with Store Leadership on improving personal key performance indicators through sales driven techniques
  • Follow Crocs Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedure

What You'll Bring to the Table

  • Must be 16 years or older
  • Flexible work schedule (which may include nights, weekends, holidays, and long hours) and regular attendance is necessary and in accordance with all applicable minor work rules if necessary
  • Desire to succeed in a high growth, fast-paced retail environment
  • The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made tenable individuals with disabilities to perform the essential functions.
  • Ability to move merchandise with appropriate equipment tand from backroom and sales floor on a daily basis
  • Ability to place and arrange items on all shelves and racks on a daily basis
  • Ability to climb and descend ladders carrying merchandise on a daily basis
  • Ability to lift 30 pounds or more with assistance on a daily basis
  • Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store on a daily basis
  • Ability to be required to stand, walk, kneel, or balance for a duration of time on a daily basis
  • Ability to read instructions, reports, and information on computer/register screens and to key information into the computer on a daily basis

 

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. 

Pay Range: $13.00 - $25.00*

*Pay is dependent on experience, geographic area, and applicable state law*

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

 

Title: Sales Associate

Salary or Pay Range: $14.00 - $16.50   

Pay is dependent on experience and geographic area.

 

This position is eligible to participate in a company incentive program. 
 

The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration.  The posting will be removed if the job is filled before the application window deadline.

 

Job Category: Retail 

Average salary estimate

$34300 / YEARLY (est.)
min
max
$13600K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Associate, Crocs, Inc.

At Crocs, Inc. in Syracuse, New York, we’re on the lookout for a fun-loving Sales Associate to join our vibrant team! If you’re passionate about footwear and enjoy providing top-notch customer experiences, then this role is perfect for you. As a Sales Associate, you will be the face of Crocs, delivering stellar service to our customers by leveraging our unique C.H.A.R.M service model. You'll educate consumers about our innovative products, assist in our exciting in-store events, and work alongside a dynamic team to reach our goals. Don’t worry if you don’t have experience; we’re here to support your learning in various store departments, including consumer services, visual merchandising, and stock management. Plus, you’ll be instrumental in operational tasks like managing the POS system, keeping our store looking sharp, and promoting customer loyalty programs. What sets us apart at Crocs is our culture of openness and positivity, where the unique qualities of each team member are celebrated! The environment can be fast-paced and demanding, but the rewards are immense. You’ll gain invaluable skills that will help you thrive in retail and beyond! With a flexible schedule required and a commitment to our values, we believe that here, you can truly 'Come As You Are!' Ready to take the leap into an exciting career with us? Apply now and let’s step into the future together!

Frequently Asked Questions (FAQs) for Sales Associate Role at Crocs, Inc.
What are the responsibilities of a Sales Associate at Crocs, Inc.?

As a Sales Associate at Crocs, Inc., your primary responsibilities will include delivering outstanding customer service, educating consumers about our products, and supporting in-store promotions and events. You will also assist with operational tasks such as POS management, stock replenishment, and maintaining store cleanliness. Collaboration with team members to achieve sales goals and upholding Crocs’ asset protection policies will be key components of your role.

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What qualifications do I need to apply for the Sales Associate position at Crocs, Inc.?

To apply for the Sales Associate position at Crocs, Inc., you need to be at least 16 years old and have a flexible work schedule to accommodate nights, weekends, and holidays. A strong desire to succeed in a fast-paced retail environment is essential. You should also be able to perform physical tasks like lifting merchandise, moving around the store, and using a computer for basic tasks.

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What is the work environment like for Sales Associates at Crocs, Inc.?

The work environment for Sales Associates at Crocs, Inc. is dynamic and engaging. You’ll work within a team that fosters an enjoyable atmosphere while focusing on delivering exceptional service to our customers. Our culture emphasizes inclusivity and open-mindedness, making it a great place to grow and develop your retail skills.

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How does Crocs, Inc. support the growth of Sales Associates?

Crocs, Inc. is committed to the professional growth of its Sales Associates. You will have opportunities to learn various aspects of retail, from customer service to inventory management. Regular training, support from experienced team members, and encouragement to share your ideas will play a significant role in your career development with us.

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What does the compensation package for a Sales Associate at Crocs, Inc. include?

At Crocs, Inc., Sales Associates can expect a competitive pay range of $14.00 - $16.50, dependent on experience and geographic area. Additionally, you may be eligible to participate in a company incentive program, rewarding your hard work and dedication. We’re also committed to fostering a diverse and inclusive workplace, providing equal opportunities for all.

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Common Interview Questions for Sales Associate
Can you describe your experience in retail and how it relates to the Sales Associate role at Crocs, Inc.?

When answering this question, highlight specific retail experiences that align with the Sales Associate role. Discuss customer service interactions, how you handled inventory management, and any retail sales achievements to showcase your ability to thrive in a retail environment.

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How do you prioritize customer service in your work as a Sales Associate?

To effectively respond, provide examples that illustrate your commitment to customer service. Discuss methods you use to ensure customer satisfaction and how you handle challenging situations to turn them into positive outcomes.

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What strategies do you use to stay motivated in a fast-paced retail environment?

Focus on your personal strategies for maintaining enthusiasm in bustling environments. You might mention setting daily goals, finding joy in helping customers, and collaborating with teammates to create a supportive atmosphere.

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How would you educate customers about the products at Crocs, Inc.?

For this question, emphasize your knowledge of Crocs products and your ability to convey features and benefits in an engaging manner. Discuss methods such as product demonstrations, sharing personal experiences, and answering questions effectively.

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How do you handle conflicts with team members or customers?

Provide examples of past conflicts and how you resolved them. Emphasize your communication skills, ability to listen, and the significance of finding common ground to maintain a positive team spirit and customer relationship.

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What do you believe are the key qualities of a successful Sales Associate?

Discuss qualities such as strong communication skills, a friendly demeanor, resilience under pressure, and a genuine interest in making customers happy. Make sure to relate these qualities back to what Crocs, Inc. stands for.

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What approach do you take when assisting a customer who is unsure about their purchase?

Outline a customer-centric approach where you would ask questions to identify their needs, showcase relevant products, and provide informative guidance to help them make confident decisions.

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What do you know about the Crocs brand and our mission?

In your response, highlight your knowledge of Crocs' commitment to comfort and unique style, as well as their values centered around inclusivity and positivity. Showing familiarity with the brand's core values demonstrates your genuine interest in the position.

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Can you give an example of how you contributed to a team’s success in a previous role?

Share a specific instance where your contribution made a difference in a team’s mission or goals. Whether it was through improving sales, enhancing customer service, or supporting a team event, ensure the example is quantifiable if possible.

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What does achieving success look like to you in your role as a Sales Associate at Crocs, Inc.?

Reflect on how you define success in the retail environment. You might discuss successful sales metrics, satisfied customers, positive feedback, team collaboration, and personal development as key indicators.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 29, 2025

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