Director of Professional Services
Joining Cyberhaven offers a unique opportunity to revolutionize data protection through cutting-edge AI technology. Cyberhaven is dedicated to overcoming the challenges faced by traditional data security products, ensuring robust protection of critical data against insider threats in a rapidly evolving work environment. With a unique approach to data lineage, tracing data from its origin for better classification and protection, Cyberhaven combines the functionality of traditional data protection security tools into a single, more effective solution.
About the role
We’re looking for a dynamic and experienced Director of Professional Services to lead and scale our Professional Services organization as we continue to grow. This is a strategic leadership role overseeing multiple functions, including Customer Onboarding and our Analyst Services team. You'll be responsible for building a world-class services organization that delivers measurable value to our customers and drives product adoption.
What you’ll do
Lead, mentor, and scale the Onboarding and Analyst Services teams within the Professional Services organization.
Build and optimize scalable processes, playbooks, and customer engagement models.
Hire, develop, and retain top-tier talent, creating a high-performing, customer-first culture.
Partner cross-functionally with Product, Engineering, CX, Support, and Sales to improve customer outcomes and accelerate time to value.
Define and track success metrics, including onboarding timelines, adoption milestones, and service satisfaction.
Drive strategic initiatives that improve customer retention, reduce churn, and increase revenue from services.
Own enablement programs that ensure the team is trained on product knowledge, service delivery, and cybersecurity trends.
Represent the voice of the customer internally, offering insights and feedback to influence product roadmap and strategy.
Who you are
5–8+ years of experience leading and scaling Professional Services organizations, ideally in a B2B SaaS or cybersecurity company.
Deep understanding of the cybersecurity landscape and the challenges security teams face today.
Proven track record of building scalable service delivery models, including onboarding, implementation, and advisory services.
Strong experience working cross-functionally and influencing outcomes across Product, Engineering, and Support teams.
Ability to hire, lead, and grow high-performing teams in a fast-paced environment.
Excellent communication skills with the ability to present to customers and internal stakeholders alike.
Strategic mindset paired with operational excellence—you can zoom out to plan and zoom in to execute.
What you can count on
Competitive salary & stock options
Excellent benefits such as private health insurance.
Flexible time off (paid)
Career advancement opportunities
Remote-first
Compensation Range: $180,000 - $220,000
Please note that ranges showed encompass the entire US market, from higher rate cities like NYC, Bay Area and Seattle, to all the US Metro Area.
Cyberhaven is the AI-powered data security company revolutionizing how companies detect and stop the most critical insider threats to their most important data. We've raised over $140M from leading Silicon Valley investors like Khosla and Redpoint. Cyberhaven is also backed by founders, executives, and security leaders who have built transformational technologies at Crowdstrike, Nutanix, Palo Alto Networks, Meta, Google, Slack, and others.
Our company values are:
Think Deeply and Use Sound Reasoning
Step Up and Take Ownership
Continuously Learn and Grow
Obsess About Customers
Enjoy the Journey
Reach for Ambitious Goals
Cyberhaven is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Are you ready to take your career to the next level? Join Cyberhaven as our Director of Professional Services and become a pivotal force in transforming data protection with our innovative AI technology. Located in the vibrant city of Austin, you'll lead our Professional Services organization, overseeing essential functions such as Customer Onboarding and Analyst Services. Here, you’ll have the opportunity to build a world-class team that not only drives product adoption but also delivers significant value to our customers. In this strategic leadership position, you'll mentor and expand your team, establishing scalable processes and models that ensure customer engagement and satisfaction. Collaborating with various departments like Product, Engineering, and Sales, you’ll work to enhance customer outcomes while defining key success metrics that drive our initiatives. With 5 to 8 years of experience in Professional Services, preferably in a B2B SaaS or cybersecurity environment, you understand the industry’s complexity inside out. A strategic thinker with a strong operational focus, you’ll train and enable our teams in both product knowledge and service delivery. You’ll also bring the voice of our customers into the heart of our operations, influencing our product strategies. Alongside a competitive salary and stock options, we offer excellent health benefits and flexible paid time off. If you are passionate about making a difference in cybersecurity and leading a top-notch team, Cyberhaven is the perfect place for you.
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DLP works for 1% of companies; fortunately there is Cyberhaven for the other 99%.
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