IT Support Specialist (Basel, Lab IT, GxP, Pharma)
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Support of Computerized Systems:
- Supporting computers for qualification according to defined strategy
- User administration and support deployment of new tools
- Reporting periodically
- Performing system reviews (for GMP systems) and backups
- Regular contacts and cooperation with software providers
- Lab IT support
- Prepare documentation of installations
- Implementation of IT hardware and infrastructure-related solutions
- Troubleshooting and investigation for analytical software applications and lab PC systems
- Bachelor's degree or equivalent experience in Computer Science, Engineering, or related area
- Over 2 years of experience in participating in a desk-side support environment
- Good understanding of and motivation for working in regulated environments (GxP)
- IT knowledge is required
- Ability and willingness to work in a paper-based environment
- Flexible and team oriented person
- Collaborative and creative individual who owns and solves problems creatively, can communicate his/her ideas and results very effectively to colleagues and stakeholders
- Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
- Fluency in English and German (spoken and written)
- Candidates have to declare Criminal record extract not older than three months
- Broad range of activities, tasks, and projects
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Average salary estimate
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Are you ready to bring your technical skills to the forefront as an IT Support Specialist at D-ploy? Based in the heart of the Lab IT space within the pharma sector, you’ll be helping us support computerized systems that are crucial for maintaining quality and compliance in a regulated environment. With over two years of experience in desk-side support and a solid understanding of IT knowledge, your role will include everything from user administration and the deployment of new tools to troubleshooting lab PC systems and analytical software applications. At D-ploy, we value individuals who are patient and collaborative, thriving in a multinational team environment. You’ll get to build relationships, optimize our customer’s IT productivity, and truly make a difference in their success. Working in a structurally regulated environment isn’t just a task; it’s a passion you share with us, and fluency in both English and German will be key to your success in communicating effectively with stakeholders. Plus, you’ll enjoy a supportive company culture with various perks, such as company-sponsored events and personal development opportunities. If you have a drive to innovate and a knack for problem-solving in dynamic situations, we would love for you to join our growing international organization. Your journey at D-ploy as a vital member of our IT Support Specialist team starts here—let’s create meaningful value together, where IT counts!
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