Account Executive Expansion, SMB | UK&I - job 1 of 7

As the Account Executive Expansion for SMB at Deel, your primary responsibility will be to engage with clients to understand their needs and convey the value of our comprehensive payroll and HR platform. You’ll manage the complete sales cycle, focusing on renewals and upsells while collaborating with internal teams to ensure customer satisfaction. Additionally, you'll drive product development initiatives based on client feedback, maintain SFDC data accuracy, and meet defined revenue targets. Your advocacy for the client will be fundamental to enhancing their buying experience.

To qualify for the Account Executive Expansion, SMB position at Deel, candidates should have over three years of sales experience, with at least two years specifically targeting the UK&I market. A demonstrated ability to grow a greenfield territory is crucial, along with proficiency in Salesforce (SFDC). Experience working in cross-functional teams aimed at ensuring customer success will also be valuable. The ideal candidate should possess a willingness to thrive in a fast-paced startup environment, ready to assume increased responsibilities.

As an Account Executive at Deel, you play a vital role in customer satisfaction by acting as a trusted advisor to clients. By understanding their needs and reinforcing the value of our offerings, you can ensure that they receive the best possible service. Your continuous engagement throughout the sales cycle—through renewals, upsells, and proactive communication—allows you to uplift client experiences and resolve any complaints efficiently, thereby fostering a positive relationship.

The culture at Deel is dynamic and inclusive, characterized by collaboration, continuous learning, and innovation. As an Account Executive Expansion, SMB, you’ll be surrounded by a driven team that values diversity and celebrates unique perspectives. Our work culture encourages you to take initiative and contribute to significant challenges in the global work landscape, while also promoting flexibility, remote working opportunities, and a supportive environment for professional growth.

As an Account Executive at Deel, you'll enjoy a competitive compensation package, including stock grant opportunities, flexible working arrangements, and a range of tailored benefits based on your employment status and location. We place a strong emphasis on inclusivity and accessibility, ensuring that our total rewards programs meet the diverse needs of our global workforce, making Deel a great place to build your career.

When asked about your experience managing the sales cycle, focus on specific examples that illustrate your ability to navigate each stage, from initial contact to closing deals. Highlight your success in understanding client needs, addressing objections, and ultimately driving sales results. Discuss how you track progress using tools like Salesforce, ensuring you maintain an organized pipeline.

To effectively answer this question, emphasize your strategies for building trust and relationships with clients. Mention techniques such as active listening, demonstrating authenticity, and regularly following up to assess their needs. Highlight instances where establishing rapport led to successful outcomes, showcasing your understanding of the client’s perspective.

In a fast-paced sales environment like Deel, motivation can come from setting personal goals and celebrating small victories along the way. Share your techniques for maintaining high energy levels and resilience, such as engaging with supportive colleagues, staying organized, and making use of feedback to improve your approach continually.

When discussing your upselling and cross-selling strategies, focus on your ability to identify client needs and match them with additional products or services. Illustrate this with real scenarios where you successfully expanded a client's account by suggesting tailored solutions that enhanced their experience and met specific challenges, demonstrating your deep understanding of customer use cases.

Prepare to discuss a specific challenge, outlining the context, your approach to overcoming it, and the eventual outcome. Effective storytelling is key here: frame your challenge as an opportunity for growth, emphasizing critical thinking, adaptability, and collaboration with your team to find a solution.

In answering this question, connect your passion for customer engagement and satisfaction with your motivation for working in a sales role. Talk about the excitement of closing deals, the satisfaction that comes from solving client problems, and your commitment to helping businesses thrive through your solutions.

When addressing how you deal with difficult clients, focus on your skills in conflict resolution and empathy. Describe your approach to understanding their concerns, remaining calm, and actively seeking solutions that align with their expectations, ultimately turning challenging interactions into opportunities for building loyalty.

In your response, mention any CRM tools you're familiar with, particularly Salesforce, and discuss how these systems help you manage leads, track progress, and analyze performance. Talk about the importance of using data to inform your strategies and optimize your sales process for better results.

In the context of being an Account Executive, emphasize how collaboration with teammates enhances your ability to serve clients effectively. Discuss how sharing insights, coordinating with product teams, and engaging in joint problem-solving can amplify overall client satisfaction and drive results.

When answering this question, express your ambition while aligning your goals with Deel’s mission. Talk about your aspirations to take on leadership roles, contribute to strategic initiatives, and drive growth for the company while continuing to develop your skills and expertise in the sales domain.