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Senior Technical Program Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities:

  • Lead technical programs that enhance internal systems, ensuring alignment with business objectives and long-term scalability, while also scoping, planning, and executing projects beyond MVP to ensure long-term impact and efficiency.

  • Manage internal service desk operations, optimizing ticketing systems and response processes, and serve as an escalation point for complex system-related issues, ensuring timely resolution.

  • Drive automation and operational improvements across teams, identifying and implementing process improvements to streamline workflows and enhance efficiency.

  • Oversee the administration, customization, and optimization of internal platforms such as Jira or Zendesk, and support the development of integrations and automation solutions using tools like Zapier and scripting languages (e.g., Python, JavaScript).

  • Provide technical guidance on system scalability, data management, and security best practices, while also acting as the primary point of contact for vendors, managing relationships, and ensuring contracts align with business needs.

  • Proactively engage with stakeholders across teams, translating business needs into actionable technical solutions, and support change management initiatives, ensuring smooth adoption of new systems and processes.

  • Develop reporting frameworks to track team performance, automation impact, and operational effectiveness, and analyze data to identify trends, inefficiencies, and opportunities for improvement.

  • Leverage insights derived from data analysis to drive strategic decision-making and optimize internal operations.

Requirements:

  • 5+ years of experience in technical program management, system administration, or a related field.

  • Strong background in managing and optimizing internal systems, automation tools, and integrations.

  • Hands-on experience with ticketing systems, workflow automation, and process improvements.

  • Proficiency in scripting languages (Python, JavaScript) and API-based integrations.

  • Ability to manage multiple projects simultaneously while balancing technical and business priorities.

  • Strong stakeholder management skills with the ability to communicate complex technical concepts to non-technical audiences.

  • Experience in managing vendor relationships, procurement processes, and contract negotiations.

  • Data-driven mindset with experience in reporting, analytics, and KPI tracking.

  • Excellent problem-solving skills and a proactive approach to identifying and mitigating risks.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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What You Should Know About Senior Technical Program Manager, Deel

Join Deel as a Senior Technical Program Manager and be part of a global team revolutionizing the way companies hire talent without borders! At Deel, we thrive on a culture that emphasizes global teamwork, innovation, and inclusivity. As you lead technical programs that bolster our internal systems, you'll have the chance to shape projects that align with our ambitious goals of scalability and efficiency. Your role will not only involve managing our internal service desk operations and enhancing complex ticketing systems, but also driving automation across teams, making workflows smoother for everyone involved. Your technical expertise, particularly with platforms like Jira or Zendesk and scripting languages such as Python and JavaScript, will be crucial as you customize and optimize our internal tools. With your keen stakeholder management skills, you will excel in translating business needs into actionable technical solutions, driving proactive engagement across departments, and ensuring seamless adoption of new processes. At Deel, you will analyze data to track performance, identify trends, and guide strategic decisions that will push our operational effectiveness to new heights. Now is the perfect time to bring your passion for program management and innovation to Deel and help create a world where exceptional talent can be hired from anywhere!

Frequently Asked Questions (FAQs) for Senior Technical Program Manager Role at Deel
What are the main responsibilities of a Senior Technical Program Manager at Deel?

The Senior Technical Program Manager at Deel is tasked with leading significant technical programs, managing internal service desk operations, and implementing automation improvements across teams. This involves scoping, planning, and executing projects beyond just the minimum viable product (MVP) to ensure long-term impact on business objectives. Additional responsibilities include overseeing the customization of internal platforms, providing technical guidance, and engaging with stakeholders to translate their needs into actionable solutions.

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What qualifications are required for a Senior Technical Program Manager at Deel?

To qualify for the Senior Technical Program Manager role at Deel, candidates need to have a minimum of 5 years of experience in technical program management or a related field, a strong background in internal systems management, and proficiency with automation tools. Hands-on experience with ticketing systems like Jira or Zendesk, as well as scripting languages such as Python and JavaScript, is essential. Furthermore, strong skills in stakeholder management and data analytics are also important.

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What technical skills should a Senior Technical Program Manager at Deel possess?

A Senior Technical Program Manager at Deel should possess a solid understanding of scripting languages like Python and JavaScript, experience with API-based integrations, and hands-on knowledge of optimizing ticketing systems. Familiarity with automation tools, data management, and best practices in security is also crucial to ensuring the effectiveness and scalability of internal systems.

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How does the Senior Technical Program Manager role contribute to Deel's goals?

The Senior Technical Program Manager role at Deel is pivotal in driving operational improvements and ensuring that the technical programs support the company's strategic objectives. By streamlining workflows, advocating for data-driven decision-making, and fostering stakeholder collaboration, the Program Manager plays a key role in optimizing internal operations and contributing to Deel's vision of transforming global talent acquisition.

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What kind of work environment can a Senior Technical Program Manager expect at Deel?

At Deel, a Senior Technical Program Manager can expect a vibrant and inclusive work environment where diversity and collaboration are at the heart of the culture. The company prioritizes flexibility, offering remote work options along with access to WeWork spaces as needed. The team consists of self-driven individuals from diverse backgrounds, fostering a culture of creativity and innovation.

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Common Interview Questions for Senior Technical Program Manager
Can you describe your experience with technical program management?

When answering this question, focus on specific projects where you led technical initiatives. Highlight your role, the challenges you faced, and how you overcame them. Be sure to mention metrics or outcomes that demonstrate the effectiveness of your leadership and decision-making.

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How do you approach stakeholder management in your projects?

Discuss the strategies you use to engage stakeholders effectively, such as regular communication, feedback loops, and understanding their needs. Emphasize the importance of transparency and how you adapt your communication style to suit different audiences.

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What tools do you use for project management and team collaboration?

Mention specific tools you're familiar with, such as Jira, Asana, or Trello, and explain how you utilize these tools for task tracking, collaboration, and reporting. If you're experienced with automation tools, share how that enhances team productivity.

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Can you give an example of a successful process improvement you've implemented?

Provide a clear example of a process you improved, detailing the situation, the steps you took to identify inefficiencies, and how you measured the outcomes. Use specific data to illustrate the success of the initiative.

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How do you ensure the scalability of technical solutions?

Discuss your approach to identifying scalability needs early in the project lifecycle, including considerations such as architecture, documentation, and resource planning. Highlight your experience in working closely with development teams to maintain scalability.

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What strategies do you employ to manage multiple projects concurrently?

Explain how you prioritize tasks based on urgency and impact, including methods for delegating responsibilities and maintaining a clear overview of project timelines. Share any tools or methodologies you find effective for managing workload.

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How do you keep up with the latest technology trends relevant to your role?

Talk about your commitment to continuous learning, including attending industry conferences, engaging in online courses, and keeping abreast of tech publications. Mention any specific resources you rely on for updates.

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How do you handle conflicts within the team?

Emphasize your approach to conflict resolution, which includes open communication, listening to all sides, and finding common ground. Provide an example of a past conflict and how you facilitated a resolution.

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What role does data analysis play in your project management style?

Explain how you leverage data analysis to inform decisions, monitor performance, and adjust strategies for project execution. Discuss any specific KPIs that you track to assess project health.

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Why do you want to work at Deel as a Senior Technical Program Manager?

Share your excitement for Deel's mission and values. Discuss how the role aligns with your career goals and how your expertise in technical program management will contribute to the company's vision of creating a borderless workforce.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
Empathetic
FUNDING
SENIORITY LEVEL REQUIREMENT
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 18, 2025

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