Senior Account Manager (12 month FTC) - job 1 of 2

As a Senior Account Manager at DEPT®, your key responsibilities include managing client briefs, overseeing the planning and delivery of integrated campaigns, and collaborating with internal teams to ensure the highest quality of creative content. You'll also be responsible for maintaining strong relationships with clients, managing their expectations, and providing strategic advice that aligns with their business goals.

To apply for the Senior Account Manager role at DEPT®, candidates typically need experience in multi-channel marketing communications, strong organisational skills, and the ability to manage multiple projects simultaneously. Excellent communication skills, a problem-solving mindset, and a fundamental understanding of production processes will further enhance your fit for this position.

DEPT® offers numerous opportunities for professional development for Senior Account Managers, including training programs, development certifications, and a Buddy Program to help you acclimate in your first weeks. This focus on growth ensures you have the right tools and knowledge to excel in your role.

DEPT® seeks Senior Account Managers who are ambitious, organised, and able to think strategically while contributing creatively to projects. Being personable and approachable, alongside having a passion for learning and improving, are also key traits we value hugely in our team members.

As a Senior Account Manager at DEPT®, you’ll enjoy various benefits, including healthcare packages, an attractive holiday allowance, mental health support, a pension scheme, and flexible hybrid working options. Alongside these, you'll have access to continuous training opportunities and a supportive workplace culture focused on diversity and inclusion.

When answering this question, focus on specific examples of multi-channel marketing campaigns you've managed, highlighting both the strategic approach and the results achieved. Discuss your role in cross-channel collaboration and how you adapted campaigns based on performance metrics. This showcases your expertise and strategic thinking.

In your response, explain the tools and methodologies you use to prioritize tasks, like project management software or frameworks such as Agile. Emphasize how you communicate with your team and clients to ensure alignment and manage expectations, ultimately keeping projects on track for successful delivery.

Share a specific instance where you successfully managed client expectations, detailing the challenges faced and the communication strategies you employed. Highlight how you built trust with the client and ensured they felt informed and valued throughout the process.

Talk about your quality assurance processes, such as conducting reviews, soliciting team feedback, and using established benchmarks. Showcase your commitment to excellence and how you encourage team members to maintain high standards throughout every stage of a project.

Discuss your approach to building relationships, emphasizing regular communication, understanding their business needs, and being proactive in providing solutions. Illustrate this with real examples of how you’ve maintained long-term partnerships and added value to your clients.

Explain how creativity is essential not just in spotting opportunities but also in strategizing client campaigns. Provide examples of how you've employed innovative thinking to overcome challenges or deliver standout results that impressed clients.

Outline your process for effective collaboration, such as regular check-ins to discuss ideas, providing clear briefs, and being open to feedback. Highlight the importance of fostering a positive work environment where creative inputs are valued and integrated into projects.

Discuss specific planning and organization techniques you apply to keep projects on schedule while meeting client expectations, such as breaking projects down into manageable tasks and identifying potential roadblocks early on. Emphasize your adaptability and focus on solutions.

Mention your commitment to continuous learning and how you utilize various resources, such as industry publications, webinars, and professional networks. Highlight how staying informed allows you to offer clients cutting-edge advice and campaign strategies.

Be sure to connect your personal and professional experiences to the values and mission of DEPT®. Show enthusiasm for the agency's innovative approach and how your skills in managing client relationships and campaigns align with their needs for this role.