Customer Service - Representative

Waterway is now hiring Customer Service - Representatives at our Parma location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part... of a work culture that values you. The Customer Service - Representative offers and sells car wash services, memberships, and items in the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job. The Customer Service - Associate will assist customers during their visit at the tunnel entrance/pay terminal, or at the vacuums. Based on customer demand, the Customer Service Associate may rotate responsibilities, working at various different work stations. If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job! Compensation: Average $16 per hour (base pay + sales bonuses) Location: Waterway Carwash - Parma location - 7200 Brookpark Rd. Cleveland, OH 44129 Why Waterway? Perks and Discounts • Flexible scheduling – Daytime, Evening, and Weekend shifts available. • Tuition Assistance Program – up to $4,000 a year! • Free Car Washes and Gas Discounts. • Referral Bonus program. • Recognized as a Top Workplace multiple years running. • Advancement, Promotion, & Cross-Training Opportunities. Qualifications Experience • 6 months work experience in customer service, retail, or sales strongly preferred Additional Requirements • Current and valid drivers’ license; • Professional demeanor, behavior, and appearance in accordance with company policy; • Ability to perform all essential functions safely without endangering oneself or others; • Ability to comply with local/State health code requirements for soda fountain and food service/sales; and • Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable). • Ability to complete all required trainings/certifications required to perform any of the required functions. Responsibilities • Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs. • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location. • Car Washes – identify customer needs and present complimentary solutions. • Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership. • Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store. • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to: • Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and, • Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas. • Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management. • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology. • Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety. Other Functions • Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers. • Perform various transactional functions to meet customer demand and store staffing needs. • Various other functions as identified and directed by management. Physical Requirements Work Environment/Physical Demands • Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. • Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances. • Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment). • Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes. • Cognitive – perform arithmetic calculations and operate data entry devices. • Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays. EEO Statement If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status