Senior Account Manager - Social

As a Senior Account Manager - Social at DEPT®, your primary responsibilities will include leading client projects, developing strategic annual plans, overseeing the delivery of digital content, and managing relationships with clients and partners. You'll ensure that all output meets the high standards expected by our esteemed clients, while also motivating and inspiring your team to innovate and produce quality work.

Candidates for the Senior Account Manager - Social position at DEPT® should have extensive account management experience, particularly in digital or social platforms. Proven skills in managing complex campaigns, strong client relationship management abilities, and excellent communication skills are essential. Experience leading teams, along with advanced problem-solving and organizational skills, will set you apart in this role.

In the role of Senior Account Manager - Social at DEPT®, you'll have the privilege of working with a diverse range of high-profile clients, including ASOS, Twitch, and TikTok among others. These clients rely on your expertise to create innovative digital marketing solutions that solve their business challenges and drive revenue.

DEPT® values continuous growth and professional development for Senior Account Managers. We offer extensive opportunities for learning, through training sessions, guest speaker events, and a buddy program to ensure you have all the support as you start. Our commitment to employee growth allows you to excel in your career while working on exciting projects.

The work environment for a Senior Account Manager - Social at DEPT® is dynamic and collaborative. With a hybrid policy allowing flexibility, you’ll work with teams across continents, fostering a culture of creativity and innovation. Our inclusive workplace encourages everyone to share their ideas, making it a vibrant place to grow and contribute.

When asked about a successful campaign, focus on a specific project where you led a cross-functional team, detailing the objectives, strategies implemented, and results achieved. Highlight how your approach to client communication and team motivation contributed to the campaign's success, illustrating your hands-on experience.

To answer this, discuss your method for prioritization, which might involve setting clear objectives, using project management tools, or leveraging team input. Share examples that illustrate how you've successfully managed competing deadlines while ensuring quality work as a Senior Account Manager at DEPT®.

Emphasize your ability to view feedback as an opportunity for improvement. Describe a time when you received criticism and how you responded positively, showcasing your commitment to client satisfaction and your problem-solving abilities as a Senior Account Manager.

To answer this question, highlight your approach to understanding a client's unique needs, maintaining regular communication, and building trust through transparency. Share specific examples of how you’ve nurtured relationships that resulted in long-term partnerships.

Discuss your leadership style that fosters creativity, such as encouraging brainstorming sessions, celebrating accomplishments, and providing opportunities for professional growth. Share an example of how an innovative idea from your team led to a successful project outcome.

Reflect on a specific project that posed challenges, outlining how you addressed issues, facilitated communication among team members, and ensured successful completion. Highlight your strategic thinking and crisis management skills.

Explain how you utilize data to inform strategies and measure outcomes. Discuss tools you’ve used for analytics and how data insights have led you to make impactful decisions as a Senior Account Manager in your past roles.

To showcase your ability to balance creativity and strategy, discuss how you integrate creative ideas with data-driven insights to achieve objectives. Provide an example of a project where both elements were essential to success.

Articulate your understanding of DEPT®'s unique approach to combining technology and creativity, and how that impacts client solutions. Discuss the agency's culture of innovation and commitment to social responsibility as key differentiators.

Discuss your approach to setting clear goals, maintaining open channels of communication, and regularly updating stakeholders to manage expectations. Provide specific instances where this approach led to successful project management.