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Customer Retention Representative - Entry Level image - Rise Careers
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Customer Retention Representative - Entry Level

Company Summary

$20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! 

 

DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.

 

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.


Department Summary

Our award-winning Inside Sales & Retention team (located at 3 ADP Blvd, Roseland NJ, 70768) successfully drives existing and future customer decision-making by selling the value of Echostar’s products and services using a consultative approach. This is 100% inbound new and existing customers - no cold calling! EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

 

What’s In It For You? 

  • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year based on performance! 
  • Uncapped Commission: While first year on-target earning is $68,000, our top performers make well over six figures annually! 
  • Rewards and Recognition Program : Offering high-value prizes, elaborate trips, food perks and so much more
  • Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision and Life Insurance packages with a Health Savings Account
  • Exclusive Perks: Complimentary DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans
  • Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)
  • Continued Education: Tuition Reimbursement to support your career development

 

Application Process Overview:

After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!


Job Duties and Responsibilities

What You’ll Be Doing: 

  • Successfully position and sell DISH and Boost Mobile products and services to new and existing customers
  • Assess each customer’s needs and offer the best valued solution 
  • Demonstrate the ability and resilience to bounce back from challenging calls and maintain your focus on larger goals 
  • Effectively manage your time while engaging with customers, navigating systems, and handling real-time data entry
  • Maintaining an in-depth knowledge of our product and service offerings, promotions, and competitive advantages
  • Provide excellent customer service to build and maintain customer relationships 

 

Our Paid Training Program Offers You:

  • Whether you are an entry-level candidate or bringing transferable skills, our progressive agenda supports a smooth, successful transition into the role
  • Immersive training with computer-based modules, instructor-led sessions, hands-on activities, role-play, and call shadowing
  • Robust mentorship program to support New Hire onboarding

Skills, Experience and Requirements

  • Competitive Spirit: The drive and determination to succeed, compete with peers, and achieve sales targets
  • Growth Mindset: The willingness to actively seek, receive, and apply new skills and constructive feedback to improve performance and grow professionally
  • Customer Focus: Effectively engage with customers, understand their needs, resolve issues, and build trusting relationships that contribute to overall sales success
  • Dependability: Consistently meet commitments, maintain reliability, and uphold high standards of accountability
  • Integrity: Adheres to ethical standards, honesty, and transparency in all interactions
  • Persuasion: Influence others’ decisions and actions through clear communication, compelling arguments, and the effective demonstration of value
  • Communication: Excellent verbal communication and listening skills; ability to build rapport quickly over the phone
  • Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen

Salary Ranges

Compensation: $20.50/Hour - $34.87/Hour
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

 

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

 

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. 

Average salary estimate

$57626 / YEARLY (est.)
min
max
$42560K
$72692K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Retention Representative - Entry Level, DISH

Are you ready to kickstart your career in customer service? Join DISH as a Customer Retention Representative - Entry Level, and embark on an exciting journey where you can make a real impact! Located in beautiful Roseland, NJ, this role offers a chance to sell DISH and Boost Mobile products and services to both new and existing customers—all through inbound inquiries. No cold calling here! You’ll receive comprehensive paid training, ensuring that you’re well-equipped with the knowledge and skills you need to thrive. With a starting base pay of $20.50 an hour and the potential to earn commissions that can push your yearly earnings to $68,000 or even beyond, the opportunities for financial success are endless. We are not just looking for experience; we’re looking for enthusiasm and a competitive spirit to drive your success. You will play a vital role in assessing customer needs and providing thoughtful solutions, all while enjoying supportive mentorship to help you grow. Our team celebrates high achievers through rewards and recognition programs, alongside exclusive perks like complimentary DISH TV, tuition reimbursement for further education, and a solid benefits package that includes medical, dental, and a 401(k) plan. If you’re passionate about customer relationships and eager to develop your sales acumen, apply today and transform the way you connect with customers at DISH!

Frequently Asked Questions (FAQs) for Customer Retention Representative - Entry Level Role at DISH
What are the responsibilities of a Customer Retention Representative at DISH?

As a Customer Retention Representative at DISH, your key responsibilities include positioning and selling DISH and Boost Mobile products and services, assessing customer needs, and providing tailored solutions. You’ll also maintain in-depth product knowledge, engage with customers to build strong relationships, and handle potential challenges with resilience—all within an inbound call environment.

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What qualifications do I need to become a Customer Retention Representative at DISH?

To qualify for the Customer Retention Representative position at DISH, you should possess a high school diploma or GED. While previous experience isn’t necessary, a competitive spirit, customer focus, and excellent communication skills will help you thrive in this role. Being adaptable to work shifts, including evenings and weekends, is also essential.

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What training does DISH provide for new Customer Retention Representatives?

DISH offers a comprehensive paid training program for new Customer Retention Representatives that includes computer-based modules, instructor-led sessions, hands-on activities, role-play exercises, and call shadowing to ensure a smooth transition into your new role. This immersive training prepares you to succeed and excel in your position.

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What is the earning potential for a Customer Retention Representative at DISH?

As a Customer Retention Representative at DISH, you start with a base pay of $20.50 per hour and have the potential to earn uncapped commissions, with first-year on-target earnings potentially reaching $68,000. Top performers often exceed six figures annually, making this an exciting opportunity for motivated individuals.

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What benefits come with the Customer Retention Representative position at DISH?

DISH offers a variety of comprehensive benefits for Customer Retention Representatives, including medical, dental, and vision insurance, a 401(k) plan with company match, financial perks like an Employee Stock Purchasing Program (ESPP), and exclusive access to DISH TV programming and discounts on other services. Additionally, you can take advantage of educational opportunities through tuition reimbursement.

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Common Interview Questions for Customer Retention Representative - Entry Level
How do you handle challenging customer calls as a Customer Retention Representative?

When addressing challenging customer calls, it's important to stay calm and listen actively to the customer's concerns. Empathize with their situation and assure them that you are there to help. Utilize your training to provide effective solutions, and always be polite and professional, even if the conversation becomes difficult.

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What techniques do you use to assess a customer's needs effectively?

To effectively assess a customer's needs, begin with open-ended questions that encourage dialogue. Listen carefully to their responses, observe their tone and urgency, and ask follow-up questions to clarify their needs. This consultative approach helps you recommend the best solutions tailored to their requirements.

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Describe a time you turned a negative customer experience into a positive one.

When faced with a negative customer experience, the key is to remain focused on resolving their issue. Share a specific instance where you listened to the customer's complaint, acknowledged their frustration, and provided a solution that exceeded their expectations. Highlighting your ability to create positive outcomes under pressure demonstrates strong customer service skills.

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What motivates you to succeed in a sales environment?

My primary motivation in a sales environment stems from the thrill of helping customers find solutions that enhance their lives. Additionally, the potential for financial rewards through uncapped commissions and recognition for achieving targets fuels my competitive spirit, driving me to consistently meet and exceed sales goals.

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How do you prioritize multiple customer interactions effectively?

To prioritize multiple customer interactions, I utilize time management strategies such as creating to-do lists for urgent inquiries and categorizing interactions based on their complexity. By keeping organized and remaining responsive, I can effectively address customer needs while maintaining high service standards.

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What skills do you believe are essential for a Customer Retention Representative?

Essential skills for a Customer Retention Representative include excellent verbal communication, active listening, persuasive abilities, and a strong customer focus. Empathy and the capability to adapt responses based on individual customer needs are also critical to maintaining healthy relationships and securing sales.

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How do you stay updated on product knowledge and industry trends?

I stay updated on product knowledge and industry trends by actively engaging in company training sessions, reading industry publications, and participating in online forums or networking events. Being well-informed allows me to provide valuable insights and recommendations to customers, enhancing their trust in my expertise.

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Can you describe a situation where you worked as part of a team to achieve a goal?

In a team setting, I believe collaboration is key. Describe a specific example where you worked closely with colleagues to achieve common objectives, reinforcing how teamwork enhances productivity, fosters creativity, and ultimately leads to success. Highlight your role as a contributor and how it propelled the team forward.

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Why do you want to work for DISH as a Customer Retention Representative?

Express your genuine interest in DISH by highlighting its innovative approach and commitment to providing quality services. Discuss your excitement about joining a team that values customer relationships and personal growth, emphasizing how you align with DISH's mission to reimagine connectivity.

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How would you handle a situation where you don't know the answer to a customer's question?

If faced with a question I don’t know the answer to, I would reassure the customer that I value their query and seek to find the correct answer promptly. Utilizing company resources, contacting a colleague, or following up with the customer later demonstrates my commitment to providing accurate information and exceptional service.

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DATE POSTED
April 1, 2025

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