Customer Service Rep(01193) - 1701 S Waverly Rd - job 2 of 2

As a Customer Service Rep at Domino's in Lansing, you'll focus on providing exceptional customer service while preparing high-quality pizzas and menu items. Your responsibilities will include maintaining a clean workplace, assisting in oven tending, expediting orders, and ensuring compliance with food health and safety standards. Being part of a team-oriented environment is essential for success in this role as well.

To apply for the Customer Service Rep position at Domino's, you need to be at least 16 years old. We're looking for individuals who have strong communication and teamwork skills, are energetic, and show a commitment to punctuality. Additionally, a positive attitude and a willingness to learn in a fast-paced environment will help you thrive in this role.

At Domino's in Lansing, the work environment is fun and dynamic. We pride ourselves on maintaining a great company culture where teamwork and customer satisfaction are prioritized. You will be encouraged to express your personality while working hard to ensure that every customer has an enjoyable experience with us.

Absolutely! Domino's places a strong emphasis on career development and offers numerous opportunities for advancement for Customer Service Reps. You will have access to ongoing training and leadership development programs that can help you progress within the company and take on new challenges as you grow in your career.

Customer Service Reps at Domino's can enjoy a variety of benefits, including daily access to earned wages, employee discounts, flexible scheduling, as well as health, dental, and vision insurance. Additional policies for personal well-being are also available, making it a great place to work and thrive.

Handling a difficult customer requires patience and empathy. Start by actively listening to their concerns, acknowledging their feelings, and assuring them that you are there to help. Remain calm and professional while trying to resolve the issue, and always follow up to ensure the customer leaves satisfied.

Excellent customer service means going above and beyond to meet customer needs. It involves being attentive, friendly, responsive, and making each customer feel valued. Give specific examples of how you’ve demonstrated these qualities in a previous role.

When describing a time you worked in a team, focus on your role and contributions. Share the context, the objective, and how effective communication and collaboration led to a successful outcome. Emphasizing your ability to support and motivate teammates can align well with Domino's team-oriented environment.

If a coworker isn’t completing their tasks, it’s important to address the situation directly but tactfully. Consider talking to them and offering your assistance. If needed, approach a manager to investigate further, always prioritizing the team's goals and maintaining professionalism.

Prioritizing tasks in a busy environment involves effective time management. Assess immediate customer needs, such as fulfilling orders and addressing customer inquiries, while also keeping food safety standards in mind. Share strategies like creating a mental checklist to showcase your organizational skills.

Speak to your passion for customer satisfaction and team collaboration as potential motivations. Emphasize the enjoyable aspects of working in a fast-paced setting and how the positive experiences of customers drive you to excel in your role at Domino's.

Contributing to a positive work atmosphere involves being supportive of coworkers, maintaining a cheerful demeanor, and collaborating effectively. You might also share ideas to promote team-building activities or engage in friendly conversations that uplift the team morale.

Highlight any previous experiences in customer service, food service, or positions that required teamwork and multitasking. Share anecdotes demonstrating your ability to connect with customers and deliver exceptional service, showcasing your readiness for the role at Domino's.

Express enthusiasm for the company and its commitment to quality service, fun work environment, and growth opportunities. You could mention personal experiences as a customer or your admiration for the brand’s community engagements as reasons for wanting to join the team.

When addressing feedback from supervisors, emphasize your willingness to learn and improve. Share an example of a past experience where you received constructive criticism and successfully implemented changes to enhance your performance, showcasing your dedication to personal growth.