Customer Service Rep(07136) - 4110 Wheaton Way Suite A

As a Customer Service Representative at Domino's in Bremerton, WA, your main responsibilities will include greeting customers warmly, answering phone calls, taking orders, and preparing pizza to meet Domino's quality standards. You’ll also operate the register to enter orders, process payments, and maintain a clean and organized work environment. Excellent customer service is key, as you will be the face of the brand, ensuring that each customer has a positive experience.

To apply for the Customer Service Rep position at Domino's in Bremerton, WA, you should be at least 16 years old, possess strong people skills, and be a team player with a positive attitude. A willingness to multitask, manage time efficiently, and maintain communication in English is essential. Prior experience in a customer service role is a plus, but personality and a good work ethic are equally important!

As a Customer Service Representative at Domino's in Bremerton, WA, you can expect several benefits, including a competitive pay rate of $17.00 per hour plus tips. You will also receive paid sick leave per Washington State law and access to additional benefits such as medical, vision, and dental coverage for qualifying part-time and full-time employees, aligning with the Affordable Care Act and company policy.

The work environment at Domino's in Bremerton, WA, is fast-paced, friendly, and collaborative. We pride ourselves on having a team-oriented atmosphere where everyone can contribute positively. We encourage our team members to bring their personality and enthusiasm to the job, ensuring that each day is lively and engaging. Everyone works together to ensure great service while keeping things fun!

Domino's supports customer service excellence in Bremerton, WA, through comprehensive training and a commitment to maintaining high standards. As a Customer Service Representative, you will be equipped with the skills to deliver outstanding service to our customers. Our training covers everything from proper order entry and food preparation to handling customer inquiries and maintaining professionalism standards, all ready to empower you to succeed in your role.

When answering this question, share a specific example that highlights your problem-solving skills and dedication to customer satisfaction. Describe the situation, what actions you took to assist the customer, and the positive outcome. Use this opportunity to showcase your interpersonal skills and your ability to handle challenging situations gracefully.

Explain your approach to dealing with difficult customers, emphasizing patience, empathy, and effective communication. Highlight a specific technique you use, such as active listening or finding common ground, and provide an example of a situation where you successfully turned a negative interaction into a positive experience.

In your answer, emphasize your relevant skills and experiences that align with the role, such as strong communication abilities, a friendly demeanor, and a positive attitude. Mention specific traits that make you a great team player and your enthusiasm for working in a fast-paced environment, especially in a company known for its great culture.

Discuss your approach to prioritizing tasks based on urgency and importance. Explain how you manage time effectively during peak hours by focusing on key responsibilities, such as taking orders and serving customers, while ensuring no details are overlooked. Share any strategies you have used to stay organized under pressure.

Show your knowledge of Domino's by discussing its history, mission, and values. Mention specific menu items that you enjoy, how Domino's differs from competitors, and any recent promotions or innovations the company has introduced. This illustrates your interest in the role and commitment to representing the brand.

Discuss the importance of good communication, supporting each other, and having shared goals within a team. Provide an example of a successful team experience from your past, detailing your role and contributions, to illustrate your understanding of effective teamwork in a customer service setting.

Explain your methods for maintaining accuracy, such as double-checking orders before submitting them or repeating details back to customers for confirmation. Provide an example of how these practices have helped prevent issues or error during busy times, showing your commitment to high-quality service.

Confirm your availability for flexible scheduling and express your willingness to adapt to the needs of the team. Highlight your understanding that evening and weekend shifts are often the most demanding times for customer service roles, and emphasize your readiness to contribute during peak hours. This shows you are committed to fitting in the team’s needs.

Share a specific instance where you exceeded customer expectations, either by providing exceptional service or resolving an issue comprehensively. Highlight the impact your actions had on the customer experience and what you learned from that situation, underscoring your dedication to service excellence.

Your response should reflect genuine interest in Domino's as a company. Discuss its positive reputation, the importance of teamwork and collaboration, and how you align with its values. You may also mention your eagerness to contribute to a fun work environment while developing your customer service skills in a well-known brand.