General Manager - job 5 of 28

As a General Manager at Team Joarder Domino's Pizza, your responsibilities include overseeing daily operations, managing food inventory, scheduling staff, and ensuring customer satisfaction. You'll also be in charge of recruiting, training, and managing employees, while maintaining high food quality and safety standards. Accurate financial handling, including nightly deposits, and addressing customer concerns promptly are also crucial to your role.

To qualify for the General Manager position at Domino's Pizza Team Joarder, previous experience in a food service or managerial role is appreciated but not mandatory. We value a positive, upbeat attitude, basic math skills, and the ability to communicate effectively both in person and through digital means. Basic proficiency in computer applications like Word and Excel is also important.

At Team Joarder Domino's Pizza, a General Manager typically works six shifts a week, averaging about 55 hours. This includes nights, weekends, and holidays, with mandatory closing on Sunday nights. Flexibility is key as you oversee operations at peak times, ensuring efficient service and team management.

Performance is closely monitored at Team Joarder Domino's Pizza and directly influences bonuses. As a General Manager, you are required to conduct operations assessments regularly. Achieving less than three stars in these assessments may result in bonus losses, so maintaining high operational standards is crucial.

While previous General Manager experience in the food service industry is appreciated, it is not strictly required for the position at Team Joarder Domino's Pizza. What we value more is enthusiasm, a willingness to learn, and the ability to lead and motivate a team effectively.

In answering this question, showcase your leadership approach, whether it's hands-on or delegative. Highlight how you motivate your team, create a positive work environment, and ensure that everyone is aligned with the restaurant's goals, as teamwork is fundamental in a fast-paced setting.

Explain your approach to customer service and conflict resolution. You might mention techniques like active listening, empathy, and prompt action to resolve issues, ensuring that the customer leaves satisfied while also addressing team concerns.

Discuss specific strategies you used to manage stress and maintain efficiency during peak times. Include how you prioritized tasks, communicated with your team, and ensured that service quality remained high despite high volume.

Share your approach to recruiting, onboarding, and ongoing staff training. Emphasize your commitment to developing skills within your team, perhaps through shadowing, mentorship, or structured training plans, promoting a culture of continuous improvement.

Outline your techniques for managing inventory, such as regular audits, keeping accurate records, and forecasting demand to minimize waste. Discuss how these practices can positively impact the restaurant's bottom line.

Explain your understanding of safety regulations and your proactive approach to maintaining a safe work environment. Mention regular safety assessments and team training to reinforce safety standards in the kitchen and dining area.

Highlight your experience with team-building activities, recognition programs, and open communication practices to create a supportive work atmosphere. Good morale contributes significantly to employee retention and service quality.

Discuss promotional strategies, community engagement efforts, or new marketing initiatives you might explore. Mention evaluation of sales data and customer feedback to make informed decisions about menu items or services.

Provide a real example that illustrates your decision-making process. Emphasize considering the team and customer impacts while being decisive and effective in your resolution.

Discuss qualities like communication, trust, mutual respect, and a shared vision. Tailor your answer to how these elements contribute to a positive workplace that drives performance and enhances customer satisfaction.