General Manager(08980) - 2881 Jones Franklin Rd

The General Manager at Domino's in Raleigh is responsible for overseeing total store operations, leading a team of delivery drivers and customer service representatives, ensuring orders are expedited swiftly and correctly, and maintaining compliance with operational standards. This role also includes duties such as managing inventory, handling nightly bank deposits, and promoting teamwork and a fun working environment.

To apply for the General Manager position at Domino's, candidates typically need previous management experience, strong leadership skills, and excellent communication abilities. A background in customer service and a good understanding of store operations will also stand you in good stead. Ability to meet the food safety standards and a review of P&L will be part of your responsibilities as well.

The General Manager plays a crucial role in ensuring customer satisfaction at Domino's by training staff to provide excellent service, resolving any customer complaints effectively, and ensuring orders are delivered promptly. By maintaining high operational standards and promoting special offers, the General Manager helps create a positive customer experience that encourages repeat business.

At Domino's in Raleigh, the team environment under the General Manager is designed to be collaborative and enjoyable. Leadership focuses on fostering teamwork, energy, and a sense of fun, ensuring that employees feel connected and supported in their roles. Training opportunities also encourage growth and a shared commitment to operational excellence.

Domino's stands out as a unique workplace for a General Manager because of its commitment to quality products and exceptional customer service. The dynamic pace of the food industry, combined with the fast-moving nature of pizza delivery, ensures that no two days are the same. This continuously evolving environment allows you to thrive and make a significant impact on both your team and customer satisfaction.

In my role as General Manager, I prioritize tasks by assessing the immediate operational needs and overall goals of the store. I typically allocate time based on urgency, ensuring that critical tasks impacting customer service and team efficiency are addressed first.

My leadership style is collaborative and empowering. I believe in open communication and involving my team in decision-making processes to foster a sense of ownership and accountability, which ultimately leads to better service delivery.

I approach customer complaints with empathy and professionalism, listening carefully to the issue, providing immediate attention to their concerns, and following up to ensure satisfaction. I also analyze recurring issues to prevent them in the future.

During peak hours, I ensure proper scheduling aligned with our expected customer volume. I also maintain a talent pool of reliable part-time staff who can step in when needed, creating a smooth workflow during busy times.

I utilize a hands-on training approach paired with clear instructional materials. I pair new hires with experienced team members for mentorship while providing regular feedback and assessments to track their improvement.

I ensure compliance by conducting regular training sessions and audits to familiarize the team with health and safety guidelines. I also maintain a clean and organized environment through frequent inspections and corrective actions as needed.

I have extensive experience in inventory management by implementing accurate tracking systems and performing consistent reviews of stock levels. This helps to minimize waste and ensure the timely ordering of products.

During challenging times, I motivate my team by maintaining a positive attitude, celebrating small wins, and encouraging open communication. I also focus on supporting them and providing guidance to help alleviate stress.

In my previous role, I identified inefficiencies in the delivery routing process and implemented a new software solution that optimized routes based on real-time traffic data, resulting in improved delivery times and customer satisfaction.

Community engagement is crucial for a General Manager because it helps to build brand loyalty and fosters a positive reputation. I believe in getting involved in local events and initiatives, giving back to the community that supports our business.