Store Manager - (09760) - job 1 of 2

As a Store Manager at Flyin Brian Pizza, you’ll be directly responsible for overseeing all aspects of store operations. This includes managing staff, ensuring high quality service, maintaining inventory, and driving sales. You’ll also lead your team in fostering a positive workplace culture where everyone enjoys delivering great pizza. Additionally, as your store’s leader, you’ll ensure compliance with all company policies and procedures.

To be a Store Manager at Domino's with Flyin Brian Pizza, you should have prior restaurant management experience. Key qualifications include a clean background check, at least one year of driving experience, a reliable vehicle, valid insurance, and you must be at least 18 years old. Your ability to lead with a smile and create a fun environment is equally essential in this role.

Flyin Brian Pizza emphasizes a promote-from-within culture. As a Store Manager, your journey doesn't end with overseeing your store; there are numerous opportunities to advance within the company. Many of our team members started as delivery drivers and progressed to become franchise owners or leaders in corporate operations, thanks to the experience gained in this role.

While previous management experience in a restaurant setting is strongly preferred for the Store Manager position at Flyin Brian Pizza, passion for the business and a strong desire to learn can also pave the way for your success. Domino's values leadership qualities and the capability to inspire and develop team members as equally important attributes.

Store Managers at Flyin Brian Pizza typically work 5+ days a week, including most weekends. Flexibility is a must as the role requires you to oversee staffing, inventory, and customer service during peak hours. Your leadership will be instrumental in ensuring that operations run smoothly, even during busy periods.

To handle a conflict between team members, I would first facilitate a private discussion with the involved parties to understand their perspectives. Encouraging open communication helps in diffusing tension. Then, I would work to mediate a solution that promotes collaboration and fosters a supportive team culture, emphasizing the importance of teamwork.

My leadership style is hands-on and supportive. I believe in leading by example and appreciate the unique contributions of each team member. In a pizza delivery environment, it’s crucial to motivate and train staff effectively, ensuring they feel empowered to provide excellent service while being part of a cohesive team.

Achieving high customer satisfaction is about ensuring every team member is trained properly to deliver exceptional service. It also involves creating a culture where feedback is encouraged and acted upon. Monitoring quality during busy periods and leading with enthusiasm helps create a positive experience for our customers.

Balancing multiple priorities requires strong organizational and time management skills. I would assess tasks based on urgency and importance, delegating responsibilities among my team while remaining flexible to adapt to unexpected challenges, such as a sudden rush of orders, to ensure smooth operations.

Ensuring that all store policies and procedures are followed comes down to consistent training and communication. I would conduct regular meetings to refresh the team on policies and perform checks to ensure compliance. Leading by example is key, as my actions set the standard for the team.

To increase sales, I'd focus on promotional strategies, enhancing customer service, and improving team productivity. By analyzing sales data, identifying bestsellers, and adjusting inventory accordingly, I would implement targeted marketing efforts and staff incentives to motivate the team and attract more customers.

If I notice a dip in team morale, I would first assess the situation by talking individually with team members to identify potential causes. I’d then work to improve the workplace environment by recognizing and rewarding achievements, encouraging team-building activities, and ensuring everyone feels supported and heard.

When handling customer complaints, I’d listen carefully and empathize while remaining calm and professional. I would ensure the customer feels heard, resolve the issue promptly, and offer a solution that aligns with company policies, aiming to exceed their expectations and regain their trust in our service.

During busy shifts, I keep motivation high by maintaining a positive attitude and encouraging teamwork. I would set clear goals for the shift, offer quick incentives for performance, and take moments to recognize hard work, ensuring that every team member feels appreciated and part of our success.

The biggest challenge for a Store Manager at Flyin Brian Pizza is likely maintaining high operational standards while managing the fast-paced environment. Balancing customer satisfaction with employee needs, especially during peak hours, requires quick decision-making, excellent communication, and the ability to adapt to any situation.