Supervisor (06033) - 426 Furr St. South Hill VA 23970 - job 1 of 2

As a Supervisor at our company in South Hill, you'll be responsible for coaching GMs and AMs, conducting performance appraisals, and ensuring operational effectiveness. You'll work closely with each store to identify and resolve operational gaps, prepare financial reviews, and guide local store marketing efforts.

To be a successful Supervisor, a Bachelor's Degree is preferred, alongside a minimum of three years' multi-unit experience in the restaurant or retail industry. Your background in operational management will be crucial to effectively mentor others and drive performance.

Supervisors at our company conduct annual performance appraisals for GMs and AMs, providing constructive and actionable feedback. This process is key to helping employees develop professionally, ensuring they meet both personal and company objectives.

Supervisors use a pre-planned coaching method where objectives are established before store visits. This approach enables them to provide suggestive on-the-job coaching, focusing on key skills that impact operations and management.

Financial oversight is a critical aspect of the Supervisor role. Supervisors review key financial variables during store visits, analyze operational data, and present findings to ensure that stores meet their financial goals and comply with the operating plan.

When answering this question, focus on specific examples where you coached individuals to improve their performance. Highlight the methods you used and the outcomes achieved, showcasing your ability to foster growth within your team.

Discuss your strategies for ensuring consistency across multiple units, including regular assessments and standardized procedures. Share any tools you use to track performance and how you communicate best practices among units.

Explain your approach to performance appraisals, including how you gather data, provide feedback, and set development goals. Emphasize the importance of constructive feedback and ongoing discussions throughout the year.

Describe your analytical process for evaluating store performance. Include the key metrics you examine and how you involve teams in identifying areas for improvement, creating a collaborative environment for operational growth.

Provide a specific example of a local store marketing initiative where you engaged with the community. Discuss the strategy, execution, and measurable results, focusing on how you empowered your team in the process.

Detail your preparation process, including the financial metrics you track and how you communicate findings to your team. Highlight any tools or reports you use to present data effectively during reviews.

Share your approach to addressing performance issues, including how you provide support and set clear expectations. Emphasize your belief in developing employees through feedback and structured development plans.

Discuss the qualities of your leadership style, such as being approachable and supportive, while also maintaining accountability. Connect your style to how it fosters motivation and commitment among your team.

Highlight your expertise in financial forecasting, including any specific experiences you have with analyzing trends. Discuss how you utilize this information to make informed business decisions and communicate results to stakeholders.

Explain your commitment to professional development in the industry, mentioning any resources, networks, or events you utilize to stay informed. Highlight how this knowledge impacts your role as a Supervisor.