Project Coordinator - Customer Care & Logistics

The Project Coordinator at Sunlighten primarily assists in coordinating project activities and schedules to ensure timely completion of tasks. They act as a liaison between team members, facilitate communication across project teams, support product testing, and maintain records in CRM and ERP systems. Additionally, they prepare reports focusing on key performance indicators and help develop standard operating procedures.

Candidates for the Project Coordinator position at Sunlighten should ideally have 1-3 years of experience in project coordination or management, along with a bachelor’s degree or relevant experience. Familiarity with Salesforce, NetSuite, and project management tools like Click Up, Trello, or Jira is preferred. A working knowledge of traditional and hybrid project management methodologies is also beneficial.

The Project Coordinator at Sunlighten plays a crucial role in building and cultivating relationships across departments. They facilitate communication between team members, assist with task completion, and help create a collaborative atmosphere that fosters buy-in for project success. Their organization and attention to detail ensure that everyone is aligned and informed.

Essential skills for a Project Coordinator at Sunlighten include strong organizational abilities, keen attention to detail, and a proactive, solutions-oriented approach. They should be adept at identifying roadblocks and making data-driven recommendations for improvements. The ability to evaluate processes and suggest optimizations is also important in this role.

Sunlighten offers a variety of professional development opportunities for its Project Coordinator, including tuition reimbursement and training programs focused on advancing project management skills. Employees are encouraged to grow and develop their careers within the company, leveraging the experience gained through their role.

When answering this question, highlight specific projects where you've effectively used these tools. Discuss how you've utilized features to track tasks, manage timelines, and collaborate with team members. Show how your familiarity with these tools can benefit the team at Sunlighten.

Demonstrate your understanding of collaboration and communication. Explain how you would facilitate discussions to clarify roles and responsibilities, ensuring that everyone is on the same page and that tasks are redistributed efficiently when necessary.

Share specific strategies you've successfully implemented, such as regular check-ins, setting milestones, and using project management software. Emphasize your ability to remain flexible and adapt to changes while keeping the team focused on their goals.

Provide a concrete example where you utilized effective communication and persuasive techniques to gain the necessary buy-in. Highlight the processes you followed and the results achieved as a result of your influence.

Discuss your method for assessing urgency and importance, including any frameworks or tools you utilize. Highlight your experience in managing time effectively to ensure critical tasks are completed first.

Share your experiences in fostering strong communication among team members. Highlight your techniques for keeping all parties informed of updates and changes, as well as how you handle any communication barriers.

Provide a detailed account of a specific project, emphasizing your contributions and the impact of your efforts. Use metrics or concrete results to underline the success of the project.

Explain your methods for maintaining data accuracy, such as regular audits, cross-verification processes, and training others to input their data correctly. Emphasize your commitment to data integrity as a vital part of project coordination.

Discuss your problem-solving process, including identifying the root cause, brainstorming potential solutions, and assessing outcomes. Illustrate this with a relevant example from your past work.

This is a great opportunity to express your passion for wellness and innovation, align your values with Sunlighten’s mission, and describe how your skills and experiences make you a perfect fit for the team and its goals.