Salesforce Higher Education Consultant

As a Salesforce Higher Education Consultant at Elsmere Education, your main responsibilities include defining, configuring, testing, and deploying Salesforce-based Education Process-as-a-Service (EPaaS) solutions. You will also collaborate with product leadership to refine technical requirements and stay updated on the latest Salesforce Education Cloud trends to improve our platform. Additionally, troubleshooting issues and integrating third-party tools will be part of your daily tasks.

To be considered for the Salesforce Higher Education Consultant role at Elsmere Education, you should have a Bachelor's degree in Computer Science or a related field, along with at least 5 years of hands-on Salesforce development or implementation experience. A Salesforce Education Cloud Consultant certification is required, and familiarity with Salesforce architecture and best practices is essential for success in this role.

At Elsmere Education, the work culture is collaborative and supportive, with an emphasis on inclusivity and transparency. As a Salesforce Higher Education Consultant, you will work alongside a dedicated management team that values education and encourages employees to bring their authentic selves to work. The environment is also agile and fast-paced, perfect for those who thrive in an innovative setting.

The Salesforce Higher Education Consultant role at Elsmere Education is not a remote position. Candidates must be located in the Chicago, IL, or Denver, CO, areas. This ensures that consultants can collaborate closely with their teams and engage meaningfully with onsite partners.

At Elsmere Education, Salesforce Higher Education Consultants enjoy a range of benefits, including a competitive salary in the range of $115,000 to $130,000, unlimited PTO, comprehensive medical/dental/vision insurance, a 401K plan, and the opportunity to participate in community giving programs. We believe in work-life balance and offer flexible work policies to accommodate our employees' needs.

When answering this question, focus on specific projects where you have utilized Salesforce Education Cloud features. Highlight how these tools helped improve student engagement or streamline processes in higher education. Use metrics from your past roles to demonstrate the impact of your work.

Discuss your approach to prioritizing tasks, such as using project management tools like Jira or Asana to track deadlines and workload. Emphasize your ability to adapt and communicate with your team regularly for alignment and reprioritization as necessary. Providing real-world examples can strengthen your response.

Think of a specific instance where you faced a technical or communication challenge. Explain the context, the actions you took to resolve the issue, and the outcome. This showcases your problem-solving skills and ability to work under pressure.

Highlight your ability to translate complex technical concepts into layman's terms. Discuss using visual aids, regular updates, and collaborative discussions to keep stakeholders informed and involved in the process, ensuring that their feedback and concerns are addressed.

Detail your methods of staying updated, whether through Salesforce's Trailhead, community forums, webinars, or networking with other professionals in the space. Emphasize your commitment to continuous learning to help improve the solutions you provide.

In your response, outline the stages of the student lifecycle, from recruitment to retention. Explain how you can leverage Salesforce tools to enhance each stage, improving overall student success and engagement. This demonstrates your knowledge and relevance to the role.

Choose a specific project where you worked with various teams such as developers, analysts, and product managers. Describe your role, the collaboration process, and how teamwork contributed to the project's success. This illustrates your ability to work effectively in diverse teams.

Discuss specific integrations you've managed, outlining the tools or applications involved, the reasons for integration, and any complications you faced. Provide solutions you implemented to overcome these challenges, illustrating your technical knowledge and problem-solving capabilities.

Your answer should include the steps you take to ensure thorough testing, including creating test cases, involving stakeholders in the testing process, and implementing feedback. Discuss your focus on delivering high-quality solutions that meet client expectations.

Express your enthusiasm for the mission-driven approach of Elsmere Education and your desire to make a meaningful impact on higher education. Share specific aspects of their programs or values that resonate with you to show your genuine interest in the role.