Senior Operations Analyst - Humi, Canada

As a Senior Operations Analyst at Humi, your primary responsibilities will include designing and implementing scalable go-to-market (GTM) and customer experience (CX) processes, supporting sales and CX teams with operational execution, and driving process automation initiatives. You'll also be in charge of developing reporting frameworks and dashboards that facilitate data-driven decisions, while collaborating closely with various stakeholders across product, operations, and GTM teams to ensure alignment with our global strategy.

To qualify for the Senior Operations Analyst position at Humi, candidates should have 4+ years of experience in sales operations, business operations, or consulting, preferably within a tech scale-up. A strong understanding of software as a service (SaaS) business models, familiarity with Salesforce, Tableau, and sales/CX tech stacks, along with solid analytical and problem-solving skills, are essential. You should also have experience in designing scalable processes and automating workflows.

As a Senior Operations Analyst at Humi, you will work with various tools and technologies, particularly Salesforce and Tableau for creating insightful reporting and dashboards. Familiarity with other sales and customer experience tools like Chili Piper, Gong, ZoomInfo, Outreach, LeanData, and Zendesk will also be beneficial in streamlining operations and enhancing productivity across teams.

Humi prides itself on a remote-first environment that values autonomy, collaboration, and high performance. The team culture encourages open communication, supports innovative thinking, and fosters a strong camaraderie among colleagues who share a common mission focus. As a Senior Operations Analyst, you will be part of a dynamic culture where your contributions can make a significant impact on operational excellence and overall performance.

Senior Operations Analysts at Humi have abundant growth opportunities, thanks to the company's commitment to professional development and continuous learning. Employees have access to outstanding learning programs, mentorship from experienced leaders, and the potential for upward mobility within a rapidly expanding organization that values your contributions toward driving operational success.

When answering this question, highlight a specific operational challenge, detail the steps you took to analyze and address it, and explain the outcome. Focus on your analytical skills, collaboration with team members, and any tools or methods you utilized, demonstrating your problem-solving capabilities in the context of the operations analyst role.

Discuss your approach to task prioritization, emphasizing how you assess urgency versus importance. You might mention techniques like the Eisenhower Matrix or tools that help you manage your workflow effectively. Provide a practical example of how you've successfully managed competing priorities in past roles.

Share your specific experiences using Salesforce and Tableau, including projects where you leveraged these tools to create reports or dashboards. Discuss any training you've undertaken and how you interpret data to drive strategic decisions, showcasing your proficiency and insights.

Outline the situation, the process you identified for improvement, and the specific actions you implemented. Highlight the results of your efforts, whether through increased efficiency, cost savings, or enhanced team performance, to underscore how you have positively impacted operations.

Explain your methods for fostering collaboration across different teams, such as organizing regular meetings, using project management tools, or establishing clear communication channels. Share examples of how you've successfully collaborated across departments to achieve specific goals.

Discuss key performance indicators (KPIs) relevant to operational analysis, such as efficiency ratios, sales conversion rates, or customer satisfaction scores. Tailor your response to reflect Humi’s operational goals and how you would apply these KPIs in your role.

Share your approach to identifying processes that benefit from automation, the criteria you consider, and tools you’ve successfully implemented. Give an example of how automation helped streamline operations in a previous role and its positive impact.

Emphasize your conflict resolution skills and share a specific instance where you successfully navigated team disagreements. Highlight your communication approach, compromise strategies, and how you ensure project goals remain the primary focus.

Research Humi's mission and values prior to the interview and articulate your understanding of their operational goals. Highlight relevant aspects like their commitment to operational excellence and remote work culture, demonstrating your alignment with their values.

Craft a response that showcases your passion for operational excellence, your alignment with Humi's mission, and your excitement for working in a remote-first environment. Discuss specific aspects of Humi that attracted you, such as their innovative use of AI or their commitment to employee well-being.