Assistant Manager - Ettamogah

The Assistant Manager at Ettamogah is responsible for overseeing daily operations, mentoring staff, managing service flows, and ensuring exceptional guest experiences. You’ll also handle back of house administrative tasks, recruitment, and rostering while fostering a vibrant team culture.

To apply for the Assistant Manager position at Ettamogah, you should have hospitality or retail leadership experience, ideally in food, bars, and gaming. Strong customer service skills and operational experience are also important, along with current RSA and RCG qualifications.

Ettamogah promotes a supportive and inclusive team culture, encouraging collaboration among all staff levels. As an Assistant Manager, you’ll inspire your team, develop their skills, and create an engaging environment where everyone can thrive and provide exceptional service.

Working as an Assistant Manager at Ettamogah comes with several benefits, including an exclusive discount card for various Endeavour Group brands, access to wellness services, and dedicated career development opportunities. You'll also be part of a fun and dynamic workplace committed to employee well-being.

The work schedule for an Assistant Manager at Ettamogah is rotational, providing variety and flexibility. This dynamic roster allows you to engage with guests during bustling weekends and special events, ensuring every service runs smoothly.

To motivate my team at Ettamogah, I would focus on fostering an inclusive environment where everyone feels valued. I would set clear goals, provide regular feedback, and celebrate our successes together, ensuring everyone is working towards the same vision.

In dealing with a difficult customer at a previous venue, I remained calm and listened to their concerns. By empathizing with them and providing a solution, I was able to turn their experience around and ensure they left satisfied, showcasing my commitment to exceptional service.

To improve guest experiences at Ettamogah, I would gather feedback through surveys, train my team on creating personalized interactions, and regularly assess our menu and service quality to adapt to guest preferences.

In a busy venue, I prioritize tasks by identifying urgent operational needs while delegating responsibilities among team members. I ensure open communication to adapt as new challenges arise, maintaining the flow of service.

I have designed and implemented training programs for new hires, focusing on customer service excellence and operational procedures. I believe in continuous development and often conduct training refreshers to keep the team sharp.

To handle team conflicts, I would first listen to both sides separately to understand their perspectives. I would facilitate a meeting to encourage open dialogue and work collaboratively towards a resolution that maintains harmony and productivity.

Creativity is vital in my management style as it allows me to innovate guest experiences and team activities. I encourage my team to share their ideas, fostering a culture where creativity contributes to our success.

I ensure compliance by staying updated on relevant laws and regulations, conducting regular training for staff, and implementing strict operational procedures to maintain a safe and legal environment for both guests and employees.

I am familiar with various operational management software that helps streamline scheduling, inventory tracking, and guest management. Using these tools allows for efficient day-to-day operations and better coordination among teams.

I am excited about the opportunity at Ettamogah because of its reputation for excellent service and innovative approach to hospitality. I am passionate about leading teams to create memorable experiences, and I believe I can contribute positively to such a vibrant venue.