Family Success Support Manager

The Family Success Support Manager at CHS is responsible for collaborating with community centers to design, implement, and monitor family success programs. This role includes ensuring that initiatives align with CHS's two-generational approach, running metrics and data analysis, and supporting professional development. You'll also provide resources and support to each center's team, helping shape the Family Success model to meet the diverse needs of families effectively.

To qualify for the Family Success Support Manager position at CHS, applicants should hold a Bachelor's degree in Social Work, Public Administration, or a related field, with a Master's degree preferred. Additionally, candidates should have at least 5 years of experience in family or community engagement, knowledge of relevant state regulations, and exceptional interpersonal skills to build relationships with caseworkers, parents, and children.

The Family Success Support Manager plays a vital role in advancing the mission of CHS by empowering families through tailored support programs. By collaborating with community partners and ensuring that initiatives effectively address the needs of families, this position directly contributes to positive outcomes for children and their caregivers, fostering an environment where all families can thrive.

Key skills for success as a Family Success Support Manager include problem-solving capabilities to address family-related issues, proficiency with technology such as MS Office, and the ability to establish supportive relationships with diverse stakeholders. Strong organizational skills and adaptability to work in a fast-paced environment are also crucial to effectively manage the responsibilities of this role.

The Family Success Support Manager will have various professional development opportunities, including leading training sessions during Seeds to Lead and engaging with other professionals within the CHS network. This role fosters continuous growth and learning, ensuring you stay informed on best practices in family services and develop your own leadership skills.

When asked about your approach to developing family success programs, it's helpful to outline your process for assessing community needs, collaborating with stakeholders, and implementing data-driven strategies. Emphasize your ability to tailor programs to fit different demographics and how you'll use feedback to enhance effectiveness.

To ensure alignment between family success initiatives and organizational goals, you can discuss your experience in setting measurable objectives and regularly reviewing progress against the CHS mission. Highlight your collaborative skills as you work with different teams to maintain consistency in policies and ensure cohesive program execution.

Discuss your intended use of both qualitative and quantitative data to evaluate program effectiveness. Mention specific metrics you would track, such as family engagement levels or children’s progress, and how you'd adjust strategies based on these assessments for continual improvement.

When addressing conflicts or challenges, it's important to demonstrate your ability to approach these situations with empathy and open communication. Highlight your problem-solving skills and previous experiences where you've successfully resolved issues while maintaining relationships with families and stakeholders.

Share detailed experiences in working with low-income families, focusing on the challenges you've encountered and how you've successfully met their needs. Discuss the importance of cultural competence and building trust, along with any programs you’ve implemented that directly supported these families.

Emphasize your commitment to continuous learning. Mention any professional associations you belong to, relevant literature you follow, or conferences you've attended. It shows your proactive approach in adapting and implementing the latest best practices in your work.

Role of community partnerships is crucial. Discuss how these partnerships can enhance resources available to families and provide comprehensive support systems. Provide examples of successful collaborations and how they benefited family success initiatives in your previous work.

Explain how you would create engaging training materials and sessions tailored to the needs of center staff. Mention the importance of practical applications, role-playing scenarios, or case studies to prepare them effectively for implementing family success policies.

Prepare a detailed success story that includes the objective, implementation strategies, and measurable outcomes. Highlight the challenges you faced and how you overcame them, showing your adaptability and keen understanding of family dynamics.

Share your personal motivation for entering the family support field, focusing on experiences that shaped your passion for helping families. Include how your values align with the mission of CHS and your desire to create positive, lasting impacts on communities.