Epic Optimization Specialist

The primary responsibilities of an Epic Optimization Specialist at Ensemble Health Partners include developing and implementing Epic strategies to streamline revenue cycle operations, educating leadership on best practices, and ensuring effective communication across all departments. You will also collaborate with Revenue Cycle leaders on workflow design and reporting, address Epic-related issues, and monitor performance metrics to ensure continuous improvement throughout the organization.

To become an Epic Optimization Specialist at Ensemble Health Partners, candidates must possess a current Epic Certification within a Revenue Cycle-focused module and have at least 3 years of Epic build experience. A Bachelor’s degree is preferred, along with a strong understanding of revenue cycle management and hospital operations. Successful candidates should also be adept at project planning and possess excellent communication skills.

Ensemble Health Partners is committed to the professional development of its Epic Optimization Specialists through offerings like tuition reimbursement, paid certifications, and career advancement opportunities. The company fosters a culture of innovation and growth, ensuring that team members have the necessary tools and resources to excel and continuously enhance their skills.

Epic Optimization Specialists at Ensemble Health Partners work on a range of projects aimed at enhancing system performance and revenue cycle efficiency. This includes developing project plans for performance improvement initiatives, addressing system build changes, producing status reports, and monitoring key performance indicators to identify areas for optimization.

The Epic Optimization Specialist position at Ensemble Health Partners offers a competitive salary range between $83,200 and $159,450, based on experience. This demonstrates the company's commitment to attracting and retaining talented professionals who are essential to maintaining high standards of service and operational excellence.

When answering this question, provide specific examples of your past projects related to Epic build and optimization. Highlight any relevant successes in improving workflows or decreasing denial rates, while emphasizing your understanding of how these changes benefited the organization.

Illustrate your approach to task management by discussing tools or methodologies you use, such as project management software or Agile practices. Mention how you communicate with stakeholders to meet deadlines effectively, ensuring that all parts of the project remain on track.

Explain how you build relationships and communication lines with stakeholders, showcasing your ability to present data-driven insights and the value of proposed changes. Stress the importance of actively listening to their concerns and addressing any feedback in your implementation planning.

Discuss the resources you use, such as training sessions, webinars, or professional organizations focused on Epic and revenue cycle management. Emphasize your commitment to continuous learning and how it contributes to your effectiveness as an optimization specialist.

Share a challenging project or situation in detail, highlighting your problem-solving skills and determination. Discuss the steps you took to address the issue and any tools or collaboration strategies you utilized to find a solution, focusing on the positive outcome.

Articulate your insights on current industry challenges by referencing trends such as changing regulations, technology advancements, or issues with billing accuracy. Suggest potential solutions or new approaches that align with Ensemble Health Partners' values and mission.

Explain your interpersonal skills and conflict resolution tactics. Describe how you would engage stakeholders through open discussions, providing them with data to support your proposal and adjusting your plan based on their valid concerns, ensuring collaboration.

Share a project experience that required working with various departments. Detail your role in facilitating communication, ensuring timelines were met, and how collaboration led to the project’s success. Highlight the impact of team dynamics on the results achieved.

Discuss specific metrics such as denial rates, registration accuracy, or overall productivity improvements. Explain why these metrics are significant and how they can inform future decisions regarding system optimization and process improvement initiatives.

Express your alignment with Ensemble's mission and values, using examples of their innovations or accolades that resonate with you. Demonstrate your enthusiasm for contributing your expertise toward their goals and being part of a team that prioritizes exceptional client and patient experiences.