Accounts Receivable and Collections Representative

The primary responsibilities of an Accounts Receivable and Collections Representative at Esri include applying payments, reconciling accounts, resolving discrepancies, and ensuring that customer accounts statements are up to date. You will also conduct credit reviews for new and existing customers, process account maintenance, and make recommendations regarding credit limits and hold orders.

To apply for the Accounts Receivable and Collections Representative position at Esri, candidates should have a high school diploma or equivalent and at least 2 years of experience in collections account management. Proficiency in communication, multitasking, and attention to detail is crucial. Knowledge of Microsoft Office applications is required, and familiarity with SAP and Salesforce is highly preferred.

The work environment for an Accounts Receivable and Collections Representative at Esri is fast-paced and collaborative. You will be part of a supportive team that values innovation and diversity, enabling you to use your problem-solving skills and engage with a variety of customers in different industries.

The role of an Accounts Receivable and Collections Representative at Esri offers significant opportunities for career growth. By developing essential skills in financial processes and customer relations, employees can advance within the department or explore new roles across the organization as they gain experience and demonstrate their competencies.

Esri offers a competitive total rewards package, which includes comprehensive health and welfare benefits such as medical, dental, and vision coverage. Additional perks include a 401(k) plan, profit-sharing opportunities, paid vacations, and a commitment to personal and professional growth, alongside a salary range of $20.75-$30.15 USD.

Discuss your previous roles and the specific accounts receivable tasks you handled, such as payment application, account reconciliation, and dispute resolution. Highlight any systems you used and how you ensured accuracy and efficiency in your processes.

Explain your method for prioritizing tasks. You might mention using tools or techniques to organize your time effectively and ensuring that urgent matters are addressed promptly without sacrificing detail or accuracy.

Provide a specific example where you approached a dispute tactfully, how you communicated with the customer, and what steps you took to resolve the issue, showcasing your customer service and conflict resolution skills.

Discuss any systems or methods you've implemented in past roles to streamline collections processes, such as automated reminders or improved communication strategies that have positively impacted collections rates.

Speak about your attention to detail and any organizational tools or techniques you rely on to track account information. Mention how you double-check data and ensure consistency across accounts to avoid errors.

Share any relevant experience you have with financial or customer relationship management software, including specific tasks you performed using these platforms, emphasizing how they facilitated your work.

Discuss your coping mechanisms for stress, such as taking short breaks, prioritizing tasks, or practicing mindfulness. Provide examples of how you've thrived in stressful situations while maintaining productivity.

Express your admiration for Esri's commitment to diversity, innovation, and positive change. Talk about how your values align with the company’s mission and why you’re excited about the opportunity to contribute.

Highlight your approach to building and maintaining strong customer relationships. You might discuss your communication style, proactive outreach, and how you ensure customers feel valued and heard.

Outline your ambitions within the finance and accounting field. Discuss how the experience at Esri can contribute to your growth and what you hope to achieve in your career while being part of their team.