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Sr Staff QA Engineer

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Staff QA Engineer

Join the Fintech and SaaS revolution that is helping small businesses grow faster and get the technology and insights previously available only to the “big guys.” 

At Clover, you will be part of an entrepreneurial team working in a fast-paced and rapidly growing environment, with the benefits of a parent company, Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today! 

At Clover, we deliver the leading Point of Sale system with an elegant end-to-end solution that incorporates beautiful devices, cloud-based POS software, payments processing, platform API’s for third-party developers, and an ecosystem with over 220 apps. 

The Clover platform delivers solutions in a scalable and modular fashion that powers tiny merchants through large football stadiums, supporting millions of transactions daily.  We are looking for self starters with a passion for security technology who want to help us impact millions of merchant’s lives one transaction at a time.

What does an exceptional Software Development Engineer in Test (SDET) do?

We are a rapidly growing and highly capable product engineering team building applications that transform the way merchants run and manage their business. As a Senior SDET, you will play a critical role in producing quality, reliable, and scalable applications to support our Clover product. With Clover, these businesses can run thousands of transactions, access reports on a dashboard remotely and handle their inventory through a single solution. The Clover product replaces cash registers, terminals, receipt printers, label printers and barcode scanners.

Our test engineers are pragmatic in balancing priorities, enjoy working in an interactive model where application features and server improvements are released every month. We are seeking flexible engineers who are not afraid to be involved in product discussions, able to write automation tests when it makes sense and able to execute manual system tests as needed.

As a Senior SDET, you can look forward to:

  • Creating, evaluating and publishing test cases for accuracy and functionality for products under test.
  • Performing consumer experience testing of products.
  • Executing test cases efficiently across web-based and android products.
  • Communicating testing progress through developing and maintaining test plans.
  • Finding bugs and validate specifications through manual testing techniques (like test matrices, combination testing, and risk analysis) and gray box testing techniques (like database querying and source code analysis)
  • Working outside of application testing, including into any of the following areas: automation, platform, and internationalization and localization.
  • Writing functional, integration, and customer workflows (end-to-end) automation to validate product functionality and integration with dependencies.
  • Planning and carrying out performance, load, and stress tests.
  • Implementing, executing, and debugging automated test scripts using various technology and tools.
  • Demonstrating proficiency in writing technical documentation.
  • Putting on a detective hat to debug production issues and help triage merchant woes should they happen, as part of a regular bug triage rotation.
  • Following Agile SDLC, participating in planning and Sprint boards.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for consideration:

  • Bachelor’s Degree or related experience required.
  • 5+ years of Quality Assurance and/or Software Development experience.
  • Experience in managing test plans, test results and running Go/No-Go meetings
  • Experience in defining best practices for quality assurance process and KPIs
  • Experience in testing Android and Web based applications
  • Experience writing automated test scripts in Javascript, Java, Appium, Selenium, Cypress or UI Automator.
  • Experience testing REST API calls.
  • Experience in writing SQL queries.
  • Strong understanding of REST/HTTP/SOAP and JSON.
  • Experienced with Windows and Linux
  • Experience in using different defect tracking tools (JIRA) , MySQL/snowflake, jenkins, Git
  • Ability to set up test environments and test beds.


Preferred Qualifications for consideration:

  • Industry Certifications in Quality Assurance, Agile Scrum, or Public Cloud.
  • Experience in working with Android and IOS devices
  • Experience in programming or scripting languages like. (Java, Python, etc)
  • Experience with Android SDK performance tools such Android Studio.
  • Testing Mobile, Tablet, and/or Handheld Device iOS/Android Development.
  • Strong understanding of software/testing methodologies such as TDD, data-driven testing.

Experience working with POS (point of sale), payments or reporting applications.

Salary Range

$96,200.00 - $164,900.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Average salary estimate

$130550 / YEARLY (est.)
min
max
$96200K
$164900K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr Staff QA Engineer, Fiserv

Are you ready to take your career to the next level? Join Fiserv as a Senior Staff QA Engineer in sunny Sunnyvale, California! At Fiserv, we are a global leader in Fintech and payments, helping connect millions of consumers, merchants, and financial institutions every day. Your mission, should you choose to accept it, will involve developing high-quality, reliable, and scalable applications for our innovative Clover platform. This is an exciting opportunity to be part of a dynamic team, where your contributions will make a real difference in the way small businesses thrive. You’ll engage directly with product discussions, execute test cases across web and Android products, and perform thorough consumer experience testing to ensure we deliver nothing but the best. As a Senior Staff QA Engineer, you'll also take on the responsibility of troubleshooting and debugging production issues, utilizing your keen analytical skills alongside your knowledge of QA best practices. With your hands-on experience in automation and manual testing techniques, you’ll create, evaluate, and publish comprehensive test cases. Join a company that champions innovation and offers you the freedom to spearhead quality within our rapidly growing engineering team. If you’re passionate about technology, excited to work in an agile environment, and eager to impact millions of merchants worldwide – we want to hear from you!

Frequently Asked Questions (FAQs) for Sr Staff QA Engineer Role at Fiserv
What are the primary responsibilities of a Senior Staff QA Engineer at Fiserv?

As a Senior Staff QA Engineer at Fiserv, your main responsibilities will include developing comprehensive test plans and executing test cases for our Clover platform. You'll also be involved in creating and maintaining automation test scripts, performing consumer experience testing, and debugging production issues. Your expertise will be vital in ensuring that we deliver reliable and scalable applications that enhance the operational efficiency of our merchants.

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What qualifications are necessary for the Senior Staff QA Engineer position at Fiserv?

To qualify for the Senior Staff QA Engineer position at Fiserv, you need a Bachelor’s Degree or equivalent experience, along with a minimum of 5 years in Quality Assurance or Software Development. Proficiency in managing test plans, automated testing frameworks, and knowledge of SQL and REST API testing is essential. Familiarity with tools like JIRA, Git, and Jenkins will greatly benefit your application.

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What technologies should a Senior Staff QA Engineer at Fiserv be familiar with?

A Senior Staff QA Engineer at Fiserv should be well-versed in various technologies including Java, JavaScript, Appium, Selenium, and testing frameworks like Cypress. Familiarity with databases such as MySQL or Snowflake, and the ability to write SQL queries are also vital. Experience with both Android and web-based applications is crucial for success in this role.

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How does Fiserv support the continuous growth of its Senior Staff QA Engineers?

Fiserv is committed to the professional development of its employees, including Senior Staff QA Engineers. Through an encouraging work culture, you'll have opportunities for hands-on experience in innovative projects, access to ongoing training and industry certifications, as well as mentorship from experienced leaders. Collaborating within an agile team also ensures continual learning and growth.

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What is the work environment like for a Senior Staff QA Engineer at Fiserv?

The work environment for a Senior Staff QA Engineer at Fiserv is dynamic and collaborative. You’ll be part of a passionate team working in a fast-paced setting, regularly participating in agile ceremonies and discussions. Fiserv fosters a culture of innovation where creative thinking is encouraged, allowing you to contribute effectively to the development and enhancement of the Clover platform.

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Common Interview Questions for Sr Staff QA Engineer
How do you approach writing automated test scripts for a new feature?

When writing automated test scripts for a new feature, I start by thoroughly understanding the feature requirements and acceptance criteria. Next, I design test cases that cover a wide range of scenarios, including edge cases. I choose the appropriate tools, whether it's Selenium or Cypress, to ensure I can execute functional and integration tests efficiently. Finally, I ensure that the scripts are maintainable and easy to understand, allowing for future updates as the feature evolves.

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Can you describe your experience with performance testing?

Performance testing is crucial for ensuring that applications can handle expected load. I typically use tools like JMeter or LoadRunner to execute load and stress tests, analyzing key metrics such as response time, throughput, and system resource utilization. My experience includes identifying bottlenecks and working closely with developers to remediate performance issues before deployment.

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How do you ensure the quality of APIs?

Ensuring API quality involves creating detailed test cases that assess functionality, reliability, and performance. I utilize tools such as Postman and REST Assured to automate my testing processes. Additionally, I focus on validating response formats, error codes, and response times. Continuous testing and collaborating closely with the development team to address any discovered issues are key parts of my strategy.

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What strategies do you use for debugging production issues?

When debugging production issues, I begin with gathering detailed logs and user reports to identify patterns. I perform a systematic investigation to isolate the problem, often replicating the issue in a test environment. Using my knowledge of the codebase and testing methodologies, I analyze potential failure points and work collaboratively with development teams to implement necessary fixes.

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Describe how you stay updated on new QA trends and technologies.

I stay updated on QA trends and technologies through continuous learning. I engage with online platforms like Coursera and LinkedIn Learning for courses on automation tools. Participating in QA online forums, attending webinars, and reading industry blogs also keep me informed of best practices and emerging technologies. Networking with fellow QA professionals provides real insights that enhance my knowledge.

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What is your experience with Agile methodologies?

I have extensive experience working within Agile environments, participating in regular sprint planning, daily stand-ups, and retrospectives. My focus is on maintaining effective communication with cross-functional teams to ensure that quality is built into the development process from the beginning. I also actively contribute to refining our testing processes based on retrospective feedback.

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How do you prioritize test cases?

Prioritizing test cases is essential in maximizing testing efficiency. I consider factors such as the impact of a defect, the likelihood of failure, and business priorities. Test cases linked to critical features and high-risk areas receive priority. I also ensure that regression tests cover all high-risk functionalities, adjusting the test suite based on user feedback and application changes.

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How do you handle tight deadlines in testing?

When faced with tight deadlines, I focus on effective communication with my team to prioritize critical testing tasks. I assess which tests are essential for the release versus those that can be postponed. Having a robust automation suite allows me to expedite testing while ensuring that we still maintain quality. Additionally, I promote dialogue with the development team to ensure everyone is aligned on expectations.

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What do you think is the biggest challenge in QA today?

The biggest challenge in QA today is keeping pace with rapidly evolving technologies and development methodologies. As applications become increasingly complex and integrated, ensuring thorough testing across multiple platforms can be daunting. I believe that continuous learning and adopting innovative tools, such as AI in testing, can help navigate these challenges effectively.

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Can you share a successful QA project experience?

One of my most successful QA projects involved developing an automated testing suite for a new web application. We needed to reduce the regression testing time significantly. By implementing a well-structured automation framework and designing robust test cases, we managed to reduce regression testing from five days to just one. This led to faster release cycles while maintaining high quality, resulting in increased team efficiency and client satisfaction.

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DATE POSTED
April 7, 2025

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