Leasing Consultant (REF8821D)

The Leasing Consultant at FPI Management plays a crucial role in the community by conducting property tours, maintaining occupancy levels, processing rental applications, and managing lease agreements. You will ensure a positive experience for both current and potential residents, supporting all leasing activities while adhering to Fair Housing Laws and company policies.

To apply for the Leasing Consultant position at Madison Sammamish, candidates should have a minimum of one year of related experience in residential property management or similar fields such as hospitality or customer service. A high school diploma or equivalent is required, along with a valid driver’s license, and proficiency in computer applications such as MS Office and property management software.

FPI Management is committed to the professional growth of its Leasing Consultants by offering ongoing training opportunities, comprehensive compensation packages, and numerous avenues for career advancement within one of the largest property management firms in the nation. This ensures that you are always developing your skills and knowledge in the industry.

As a Leasing Consultant at FPI Management, you will work in a collaborative and supportive environment focused on customer satisfaction and community development. You'll be surrounded by a team that values professionalism, effective communication, and teamwork, all while ensuring that residents feel valued and supported.

While prior experience in property management is certainly beneficial for the Leasing Consultant role at Madison Sammamish, it is not strictly required. Experience in hospitality, retail, sales, or customer service will also be considered, as the skills developed in these areas can translate well into the leasing landscape.

To handle a difficult resident complaint effectively, it is crucial to listen actively and empathetically to their concerns. Acknowledge their feelings, and calmly work through the issue by gathering all pertinent information. It's essential to communicate possible solutions and follow up to ensure their satisfaction, showcasing your commitment to excellent customer service.

To maintain high occupancy rates, I would implement strong marketing strategies, ensure the property is always in exceptional condition, and utilize effective leasing techniques during tours. Additionally, I would foster strong resident relationships to encourage renewals and word-of-mouth referrals while continually analyzing market trends to stay competitive.

Compliance with Fair Housing Laws is essential to ensure equal opportunity in housing and to protect both residents and the management company from legal repercussions. As a Leasing Consultant, I would prioritize this compliance by ensuring that every prospective and current resident receives fair treatment, regardless of their background.

In my previous roles, I have become proficient in various property management software systems like RealPage. I have used these tools for processing applications, managing resident files, and maintaining accurate records, leading to a more organized and efficient leasing process.

Promoting a positive resident experience begins with effective communication and active engagement. I would focus on listening to residents' needs, organizing community events, and addressing any issues promptly. Creating an environment where residents feel valued and supported can significantly enhance their overall satisfaction.

Closing a lease effectively requires building rapport and addressing any objections a prospect may have. I focus on highlighting the value of the property, answering questions thoroughly, and creating urgency by discussing current promotions or limited availability, leading to a smooth transition from potential resident to leaseholder.

Staying organized as a Leasing Consultant is vital for managing multiple tasks and priorities. I use digital tools like calendars and task management software to set reminders and keep track of my appointments, follow-ups, and documentation. Regularly prioritizing my daily tasks helps ensure I remain efficient and effective.

To assess and improve resident satisfaction, I would conduct regular surveys, gather feedback during interactions, and engage with residents during community events. Analyzing this feedback allows for identifying trends and areas of improvement, helping to foster a community that residents want to be a part of.

I am excited to work as a Leasing Consultant at Madison Sammamish because FPI Management’s commitment to delivering excellent resident experiences aligns with my personal values. I admire the company's dedication to community development and would love to contribute my skills and passion for customer service to a team that is highly regarded in the industry.

As a Leasing Consultant, using social media to promote the property can significantly increase visibility. I would engage with potential residents by posting updates, showcasing community events, and sharing virtual tours, while also leveraging platforms to address inquiries and provide valuable information, ultimately driving interest and traffic to the property.