Sales Engineer

As a Sales Engineer at Freed, your primary responsibilities will include partnering with Account Executives to deliver product demonstrations, technical deep-dives, and efficiently addressing any objections from clients. You'll also translate complex clinical use cases into Freed's product capabilities, ensuring that prospects and customers clearly understand the value that our solutions bring to their workflows.

To qualify for the Sales Engineer role at Freed, candidates should have 5-8 years of experience in Sales Engineering or Solutions Consulting. Familiarity with SaaS products, especially in vertical software or AI, is crucial. Additionally, having a solid understanding of APIs, integrations, and cloud architecture will greatly benefit your application.

The Sales Engineer at Freed plays a vital role in enhancing customer satisfaction by acting as the trusted technical liaison during the sales process. By providing insightful guidance during onboarding, configuration, and evaluations, you’ll ensure that clients grasp how to implement Freed’s solutions effectively, thereby driving higher user satisfaction and value.

At Freed, the culture is fast-paced and highly collaborative, as we work together to support the healthcare professionals we serve. Our team members are ambitious, driven, and passionate about making a positive impact in the medical field, creating an exciting work environment focused on innovation and personal growth.

As the first Sales Engineer at Freed, you'll have the unique opportunity to shape the technical aspect of our go-to-market strategy. Your insights and contributions will not only aid in your professional growth but will also help define the Sales Engineer role for future candidates, paving your path for potential leadership opportunities within the company.

When answering this question, focus on specific examples from your past experience. Highlight instances where you've simplified technical jargon for clients or internal teams, demonstrating your communication skills and ability to make technology accessible to non-technical stakeholders.

To effectively respond, recount a particular situation where you encountered pushback from a client. Discuss how you addressed their concerns, emphasizing your critical thinking skills and ability to find a resolution that aligned with their needs.

Emphasize your approach to developing effective onboarding plans. Discuss the importance of tailored training sessions, consistent follow-ups, and providing clear documentation to ensure clients quickly gain confidence in using our products effectively.

When answering, mention specific industry publications, online courses, or conferences you follow for the latest updates. Highlight your commitment to continuous learning and how you apply this knowledge to benefit your team and clients.

Provide insight into qualities such as deep product knowledge, excellent communication skills, empathy for the customer's needs, and the ability to be adaptable in fast-paced environments. Relate these qualities back to your personal experiences and achievements.

Discuss your strategy for effectively managing such inquiries, including how you communicate these limitations to clients while ensuring them that you'll find the right resources or teammates to provide accurate information.

Explain how integrations are crucial for ensuring that products seamlessly fit into existing workflows. Discuss your approach to evaluating and demonstrating these integrations so clients can see firsthand how Freed enhances their operational efficiency.

Share an anecdote highlighting a time when you established trust and credibility through clear communication, addressing concerns promptly, or delivering on commitments, and how those actions positively impacted the client relationship.

Discuss metrics such as demo-to-close conversion rates, client engagement levels during onboarding, or customer satisfaction scores. Emphasize how monitoring these metrics can help refine processes and improve overall outcomes for the sales team.

Share your personal alignment with Freed's mission to improve clinician satisfaction through innovative technology. Highlight your passion for healthcare, AI, and the opportunity to contribute positively to users’ experiences within the medical industry.