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Senior Full-Stack Engineer - Insights

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023#4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

As part of the Insights team, you will be responsible for accelerating the growth of the Analytics feature set of the product. This team serves our managers and decision-makers by providing valuable and meaningful learnings to let them excel and scale their business. We’ve developed our own Business Intelligence engine in-house to provide valuable insights around team performance and collaboration. We also know data, when presented poorly, can feel overwhelming - so we spend a lot of effort on ensuring we deliver a UI that’s beautiful, clear and intuitive.

What will you be doing?

  • Collaborate closely with product managers, product designers, and other engineers to deliver on our product roadmap, turning rough specs into features for analytics.

  • Deliver value to our customers by providing them with new, relevant insights about their teams and business.

  • Evolve our UI, finding new ways to visualize data to delight our users.

  • Make Front more reliable by scaling our data ingestion engine as we grow our customer base.

What skills and experience do you need?

  • Product-minded: committed to building the best user experience

  • Fullstack experience: you’re comfortable on the frontend and the backend

  • 5+ years of industry experience working on complex software systems.

  • Knowledgeable about modern web technologies and excited to learn new ones, e.g. Node.js ES6, TypeScript, React.

  • Understand the trade-offs between different engineering solutions when solving a problem, value pragmatism over idealism.

  • Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment.

  • Full professional English proficiency

  • Hybrid: This position requires being in-office 2 days a week (Tuesdays and Thursdays)

    What we offer

    • Competitive salary

    • Equity (we are post-series D & backed by some of the best VCs in the US)

    • Fully covered private health insurance

    • Paid parental leave 

    • Generous paid time off

    • Focus Fridays - learn more here!

    • Flexibility to work from home 3 days/week (unless posted as a full-remote role)

    • Mental health support with Workplace Options

    • Family planning support with Maven

    • 75 Euro per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

    • Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

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What You Should Know About Senior Full-Stack Engineer - Insights, Front

Are you ready to take the stage as a Senior Full-Stack Engineer - Insights at Front in the vibrant city of Paris? Join us in redefining customer service with our innovative AI-powered platform that transforms the way teams collaborate and respond to client needs. Your role in the Insights team is not just about coding; it's about creating meaningful analytics that empower our managers and decision-makers. You'll collaborate with an amazing bunch of product managers and designers to turn ideas into awesome features, delivering impactful insights that help our customers thrive. We pride ourselves on ensuring that our UI is not only functional but also a beauty to behold, making complex data both digestible and engaging. As we grow, you'll also enhance our data ingestion engine, ensuring that it scales seamlessly with our expanding customer base. Bring your full-stack expertise and an eagerness to explore new technologies like Node.js and React, and let's build something extraordinary together. At Front, you will have competitive salary and equity options, comprehensive health insurance, and a modern work culture that promotes work-life balance, including flexible work-from-home arrangements. If you’re passionate about crafting intelligent solutions in a collaborative setting, we’d love to have you on our team and contribute to our mission of making customer service superb all around the globe!

Frequently Asked Questions (FAQs) for Senior Full-Stack Engineer - Insights Role at Front
What are the key responsibilities of a Senior Full-Stack Engineer - Insights at Front?

As a Senior Full-Stack Engineer - Insights at Front, your key responsibilities include collaborating with product managers and designers to create valuable analytics features, evolving data visualization techniques to enhance our UI, and ensuring the reliability of our data ingestion engine as we expand our customer base. You'll play a pivotal role in delivering insights that help organizations make informed decisions.

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What qualifications are required for the Senior Full-Stack Engineer - Insights position at Front?

To qualify for the Senior Full-Stack Engineer - Insights role at Front, candidates should have over 5 years of industry experience in building complex software systems, full-stack expertise spanning front-end and back-end technologies, and familiarity with tools such as Node.js, ES6, TypeScript, and React. A commitment to delivering high-quality user experiences and the ability to thrive in fast-paced environments are also essential.

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How does Front support professional growth for Senior Full-Stack Engineers - Insights?

Front is deeply invested in professional growth, offering opportunities like Focus Fridays for learning, generous paid time off, and a competitive salary along with equity options. We also provide health and wellness support, ensuring that you have the resources needed to thrive both personally and professionally as a Senior Full-Stack Engineer - Insights.

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What is the work culture like for Senior Full-Stack Engineers - Insights at Front?

Front boasts an inclusive, dynamic, and collaborative work culture that supports innovation and teamwork. As a Senior Full-Stack Engineer - Insights, you’ll work alongside talented professionals in a flexible environment that encourages work-life balance, enabling you to contribute your best self while achieving personal milestones.

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What technologies should I be familiar with to work as a Senior Full-Stack Engineer - Insights at Front?

Ideal candidates for the Senior Full-Stack Engineer - Insights position at Front should be well-versed in modern web technologies, particularly Node.js, ES6, TypeScript, and React. Your familiarity with both frontend and backend systems will be critical in delivering seamless features and enhancing our product analytics capabilities.

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Common Interview Questions for Senior Full-Stack Engineer - Insights
Can you describe a project where you implemented a full-stack solution?

When describing your project, focus on the challenges faced, the tech stack used, and how your solutions impacted the overall user experience. Highlight collaboration aspects and the specific contributions you made to both the front-end and back-end.

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How do you ensure the reliability of your applications?

Discuss techniques such as automated testing, monitoring tools, and code reviews, illustrating how you maintain high reliability and performance standards in your applications. Be sure to mention any metrics you track to optimize performance.

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What steps do you take to improve user experience in your web applications?

Explain how you gather feedback, analyze user data, and iterate on designs. Discuss specific UX principles you embrace and any frameworks or libraries you use to enhance interactivity and design aesthetics.

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How do you stay updated with the latest developments in web technologies?

Share your methods for staying current, such as following tech blogs, participating in online courses, attending webinars, or joining developer communities. Your enthusiasm for learning should shine as it shows your commitment to professional growth.

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What is your approach to debugging complex issues?

Outline your methodical approach, emphasizing tools and techniques you use for debugging, such as console logging, stack tracing, or event monitoring. Providing a specific example can help illustrate your problem-solving skills.

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Can you discuss a time you had to collaborate with non-technical stakeholders?

Highlight an experience where you translated technical concepts into understandable terms for non-technical team members. Show how communication and collaboration kept the project aligned with business goals and user needs.

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What do you consider when choosing between different technology solutions?

Discuss the trade-offs involved in selecting technology solutions, such as scalability, performance, and maintainability. Your answer should reflect your understanding of the project needs and the long-term implications of your choices.

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Describe a time you delivered a feature ahead of a deadline.

Provide a specific example illustrating your time management and prioritization skills. Discuss how you balanced quality with speed and what you did to ensure the feature met user needs.

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How do you approach learning a new programming language or framework?

Describe your learning process, perhaps including online resources, hands-on projects, and community involvement. Emphasize that you view learning as an ongoing journey vital to success as a Senior Full-Stack Engineer - Insights.

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What excites you about the role of Senior Full-Stack Engineer - Insights at Front?

Articulate your passion for meaningful work that impacts customer service and your enthusiasm for being part of an innovative team. Share specific aspects of Front’s mission and culture that resonate with you, illustrating your enthusiasm for contributing to our objectives.

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Making work happier by enabling better relationships at scale

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CULTURE VALUES
Customer-Centric
Mission Driven
Social Impact Driven
Rapid Growth
Passion for Exploration
Dare to be Different
Diversity of Opinions
Reward & Recognition
FUNDING
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Full-time, hybrid
DATE POSTED
March 16, 2025

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