Technical Trainer

As a Technical Trainer at Genetec, you'll be responsible for delivering hands-on training on our innovative products to customers, resellers, and internal staff. Your role includes updating training materials, creating comprehensive training documentation, and facilitating both on-site and online courses. Additionally, you'll gather course feedback to help us improve our training processes and product functionality.

The ideal candidate for the Technical Trainer role at Genetec should possess a Bachelor’s degree in Computer Science, Computer Engineering, or a related field. Additionally, having at least 2 years of experience in delivering technical training, preferably in software, is essential. Strong communication skills and a willingness to travel extensively for training delivery are also necessary.

Technical Trainers at Genetec should have a solid understanding of Windows operating systems, networking principles, and technical troubleshooting methods. Familiarity with databases, physical access control systems, and video management systems will also be beneficial. Experience with cloud technology and cybersecurity concepts is a plus, especially when working to deliver training more efficiently.

Yes, the Technical Trainer role at Genetec requires a significant amount of travel, up to 75% of the time. You'll travel to various training locations and partner offices to deliver training sessions, which means you'll have the opportunity to engage with a diverse range of clients and stakeholders.

Genetec offers an attractive compensation package for Technical Trainers, including a 401K match and a Training Tuition Reimbursement Program. The company values work-life balance, providing a flexible working schedule that accommodates your personal commitments while fostering a supportive work environment.

When answering this question, share specific examples of training sessions you've conducted, the audiences you’ve trained, and the outcomes of those sessions. Highlight how your technical knowledge and training methods led to successful learning experiences.

Discuss your strategies for continuous learning, such as attending industry conferences, participating in training programs, or following tech blogs and resources. Emphasize the importance of staying current to effectively train others.

Explain how you tailor your training style to meet the needs of different audience types. Discuss techniques like using relatable examples, interactive activities, or incorporating multimedia elements to enhance learning engagement.

Discuss the importance of feedback in improving training delivery. Mention methods you use to collect feedback, such as surveys or follow-up discussions, and how you implement changes based on that feedback to enhance future training sessions.

Provide a specific example of a challenging situation you faced during a training session, whether it was addressing unengaged participants or technical difficulties. Describe how you resolved the issue and the lessons learned.

Share your experience with various online training platforms and tools, such as Learning Management Systems (LMS) and video conferencing software. Highlight how you leverage these technologies to create effective and engaging online learning experiences.

Explain the importance of measuring training effectiveness through assessments, quizzes, or participant surveys. Discuss how you analyze the data to refine your training programs for optimal outcomes.

Talk about your process for developing training materials, such as conducting needs assessments, collaborating with subject matter experts, and incorporating varying learning modalities to ensure thorough understanding.

Describe your approach to adapting your training methodologies according to the participants' skill levels. Emphasize the need to gauge the audience's background and adjust content accordingly to meet their learning preferences.

Share your passion for education and technology, and how helping others grasp complex subjects drives you. Discuss how witnessing participants succeed due to your instruction inspires you to continuously improve your training approach.