Hospitality Sales Representative

The Hospitality Sales Representative at Heirloom is primarily responsible for converting warm leads into reservations. This includes communicating with potential guests through phone, text, email, and online messaging, all while providing exemplary customer service. Additionally, this role involves tracking sales, meeting revenue goals, and building strong relationships with guests and third-party partners. You will also assist in enhancing the guest experience, ensuring every interaction aligns with Heirloom's premium brand standards.

Candidates applying for the Hospitality Sales Representative role at Heirloom should have at least 3 years of experience in a contact center environment for a US-based company, focusing on either sales or customer service. A strong command of the English language, both written and spoken, is essential. Familiarity with cloud-based platforms for communication and organization, along with reliable internet access, is also required to perform efficiently in this remote position.

Yes, the Hospitality Sales Representative position at Heirloom is a full-time remote job. You will have the flexibility to work from home, but you must be available for a minimum of 40 hours each week. Working hours can be scheduled between 8:00 AM CST and midnight CST, with weekend and evening availability required to cater to our guests’ needs.

The expected salary range for the Hospitality Sales Representative role at Heirloom is between 5M-6M Colombian pesos per month (approximately $1200-$1500 USD), depending on the candidate's qualifications and experience. For candidates with over 5 years of supervisory experience or those with similar industry experience, compensation can climb to 7M-8M COP per month. There are also incentive and bonus opportunities available, further enhancing your earning potential.

A successful Hospitality Sales Representative at Heirloom is someone who excels in communication, can think creatively to meet customer needs, and has a passion for providing exceptional service. The ability to build rapport with guests, a proactive approach to sales, and a strong teamwork spirit are also critical. Those who succeed are typically tech-savvy, adaptable to a cloud-based work environment, and can effectively manage their time while maintaining high levels of guest satisfaction and loyalty.

In your response, highlight specific roles you've held that involved sales or customer service. Discuss the types of products or services you sold, how you built relationships with customers, and any metrics or goals you achieved in terms of sales performance. Mention any tools or software you used to manage leads, showing your comfort with technology in a sales setting.

Share techniques you've used to address objections from potential customers. Discuss the importance of active listening, empathy, and responding with benefits tailored to the customer's needs. A solid example of turning a 'no' into a 'yes' will illustrate your capability to handle challenges effectively.

Explain your approach to establishing a connection with customers. This could include personalizing conversations by asking about their needs, showing genuine interest, and using positive language. Emphasizing your dedication to customer service and providing a friendly atmosphere will strengthen your response.

Detail your methods for staying organized and prioritizing your tasks. Mention any tools or techniques you use, like to-do lists, software tools, or time-blocking. Highlight your ability to balance multiple leads, respond to customer inquiries, and meet sales targets while maintaining quality service.

Provide a specific example where you surpassed sales goals, describing the strategy you employed. Discuss the tactics, any specific campaigns, or customer engagement practices that contributed to your success. This not only demonstrates your ability to perform under pressure but also indicates your proactive nature.

Emphasize the importance of customer feedback in improving your sales tactics. Discuss how you collect and analyze feedback to adjust your approach, enhance customer satisfaction, and boost conversion rates. This shows that you value customer insights and continuously strive for improvement.

Craft a response that reflects your admiration for Heirloom's commitment to luxury hospitality and unique accommodations. Talk about your passion for sales and customer service while expressing enthusiasm for the company's culture and values. This information can demonstrate your fit within the team and alignment with Heirloom's goals.

Discuss personal strategies for maintaining motivation, such as setting daily goals, leveraging a structured work environment, and utilizing positive reinforcement. You can also mention how you engage with team members virtually, ensuring a sense of community and support despite the remote landscape.

List any CRM software, communication platforms, or sales tracking tools you're experienced with. Explain how these tools have been beneficial in your previous roles and how you plan to utilize them to optimize your performance at Heirloom.

Share your approach to managing difficult customer interactions, including active listening, remaining calm, and seeking to understand the customer's issue fully. Discuss any specific examples where you successfully turned a negative experience into a positive outcome, reinforcing your problem-solving skills.